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when I link to update add-ons for shockwave I got a trojan!

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I followed your add-on link -- wound up with a Trojan which blocked access to my home page (and online email) It also loaded several other add-on of its own ( the only one I can uninstall is called rocket tab.) It also change some network settings.

I used MS security essentials to remove Trojan.

how could Firefox allow this to happen? How can I clear Rocket tab from from the notification area

Chosen solution

Update your Shockwave Flash v14. http://get.adobe.com/shockwave/ The link for Flash is: http://get.adobe.com/flashplayer/

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I followed your add-on link

What link?

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Your System Details shows;

Installed Plug-ins

Adobe Shockwave for Director Netscape plug-in, version 12.1 Adobe Shockwave for Director Netscape plug-in, version 12.0.7.148

Having more than one version of a program may cause issues.

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Whenever you get a message / popup that software / files need to be updated,

DO NOT USE ANY OF THE PROVIDED LINKS.

While this may be a legitimate message, it could also be Malware or a Virus. Any time you want or need to check for upgrades, go to the web site of the True Owner of the program in question. For example, to check out Firefox, go to Mozilla.org. {web link}

You can sent a report to The FBI via their web site Internet Crime Complaint Center (IC3) {web link}

You can also report such a site at; Google Report Phishing Page {web link} which is the same when done while on site by going to Help > Report Web Forgery

Help us safeguard Mozilla’s trademarks by reporting misuse {web link}

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If you get a pop-up message asking to update Firefox or plugins then such a message is likely a scam and you should never respond to such an alert to avoid getting infected with malware.

  • Only update Firefox via "Help > About" or by downloading and installing Firefox from the Mozilla server and never via a pop-up or link on a web page.
  • Plugins should only be updated via the plugin itself or by visiting the home page of the plugin.
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from menu bar --> add-ons ---> "check to see if your plugins are up to date." Shock wave flash need to update. I clicked the update now button. choose the first link on the screen. after that I was told that my web mail client was "not a trusted site"...

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my web mail client was "not a trusted site"...

You'd need to explain that in more detail.

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Chosen Solution

Update your Shockwave Flash v14. http://get.adobe.com/shockwave/ The link for Flash is: http://get.adobe.com/flashplayer/

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When I clicked on the Update Now button for Flash on the PluginCheck page, I was sent here: http://get.adobe.com/flashplayer/

In the middle of that page is an Optional offer which may have a different program being "offered" for different people; as mentioned in this forum frequently.

Each person needs to de-select that "option" to get only the Flash package, and not get the "offer" unexpectedly installed.