Thunderbird Community Forum

I have a bunch of email subfolders showing up in Thunderbird which have nothing in them. Their names appear in italic, greyed-out. No matter how many times I delete them, when I reopen Thunderbird they've just reappeared in their previous location. This includes three in the Deleted folder.

I'm using IMAP and the phantom folders are not there in my provider's webmail interface, so it must be a local problem.

I know from internet search that lots of people have had this. Solutions elsewhere that I've already tried and that didn't work:

- unsubscribing from the folders: they appear in the subscribed list but without any checkbox next to them - deleting the .msf, panacea, etc. files: the folders reappear just the same after doing this

Has anyone found a fix that works? This is my work email account and the clutter in my folder pane is really unhelpful!

I am finding it virtually impossible to find support for Mozilla products on support.mozilla.org simply because there is no obvious way to AND search terms rather than have the website OR them by default. When I get hundreds of results I want to refine them by adding more to my description, but when I do that I get even more results. If providing the option to select AND rather than OR is too difficult, at least have the search default to AND, which is in nearly every instance more helpful.

I'm trying to update the server settings for an email address in Thunderbird, but it reverts to the old settings when Thunderbird restarts.

I go to the account settings for the email address of interest. I then update the Server Name or the User name (they both do the same thing). This then produces a pop-up that says "Restart is required to apply the server name or username change." Click OK to restart and when Thunderbird has restarted the Server Name/User Name has reverted back to the old setting.

A similar thing happens if I try and make the matching changes to the outgoing SMTP settings. They appear to change until Thunderbird restarts at which point the old settings have been restored.

I needed to make this change to two PC's. One PC (a windows 11 PC) worked fine. The other (a windows 10 PC) consistently fails. The affected PC is using the latest Thunderbird ver 115.5.1.

What am I missing here? Why can't we change the Server settings?

I had a previous one version of Thunderbird, perhaps 50xx. All start when my gmail account doesn't want to work anymore. Seams was connecting and reading something, but not downloading anything and when try send something get error: "Sending of the message failed. The message could not be sent because the connection to Outgoing server (SMTP) smtp.gmail.com was lost in the middle of the transaction. Try again.". First I had smtp.googlemail.com when I get this message. I changed to smtp.gmail.com, changed different port 587, 465 but doesn't want work at all.

Then I upgrade the version to 60.5.1, but happen the same. Later I was curious to see if other email works, but not even hotmail, also a privat server 3em.it don't work. So all stop working. I delete the password from Saved logins, it asking again but receive same error message when try to send. When I try read gmail account is telling me that I have 4 emails for example but don't download anything!!!

I restarted Thunderbird even with Add-ons disabled and same happen. I don't know anymore what to do? Can I get some help?

Windows 10 (64 bit) Thunderbird 60.0b7 (64 bit) Just had an automatic Thunderbird email update. There was an "Option" to insure that my sent email was received at the required location. You would send a "ping" informing you, - Email received - Email "not" received When it comes to very important email's, this tool was a great asset. Why was this very important (secure) "Option" removed? Thanks

I have updated my thunderbird to the latest version In my incoming mail window I see all the subject field, but all the other columns are narrow. I can't see who the sender was, the date etc. I tried to broaden the column, but nothing doing. I went to tools, and all the rest of it, but couldn't solve the issue. Thanks Adam Rom

I searched but could only find a Windows add-on. Plus this used to be part of Thunderbird I thought. For some reason I am getting 6 copies of each email.

Steve

I have added multiple email accounts to Thunderbird numerous times. Tonight I added one with no problem. However, I tried to add another account and it would not take. That it, the semi-automatic set up screen failed to add the new account. I rechecked all settings many times and they were perfect. Yet Thunderbird won't let me add the account.

As a test I tried to add the account to the Windows 10 built-in email client. It worked flawlessly with the same settings I tried to use with Thunderbird.

This is driving me crazy. I really wish Thunderbird had a pure manual email account setup routine. I really don't like the automatic system of adding an account.

Any help would be greatly appreciated.

Any way to minimize Thunderbird to the system tray?

I'm running TB 60.3.2 32 bit on windows 10 btw.

This bug report is irrelevant, as there is no such option in Thunderbird.

Also, all of the addon's that do it aren't compatible with Thunderbird 60.3.2 32 bit.

Bug Report: https://bugzilla.mozilla.org/show_bug.cgi?id=183323

I assume that the post this could be a dupe of being 4 years old means I can post it myself.

Potential Dupe Of: https://support.mozilla.org/en-US/questions/1022550

Hello. I'm new to Thunderbird and I am not familiar with a way to expand a folder of feeds when I want to go through them individually. Any help would be appreciated.

This is a Feb. 14 update. I've been using Thunderbird email without problem for about a year. I get an error message whenever I try to send emails. My server (Comcast) settings hadn't been changed. I marked Matt's reply as helpful.

I took Matt's advice I spoke with Comcast... various people and support tiers... for an entire day. They suggested some port changes in imap.comcast.net (port 993) and smtp.comcast.net (port 587) -- both SSL/TLS. Then they said there was nothing else to do on their side and to use their webmail or call Mozilla.

I'm still not able to SEND messages from Thunderbird (although I can from Comcast's webmail), and both Comcast and Thunderbird seem to agree that they can work together, so I'm editing my question and adding the current error message I receive when I try to send an email from Thunderbird. (image 2) btw. I'm using T-bird version 60.5.0. (32-bit) Arggghh. I can't upload image 2 -- the original (deleted from my desktop one) reappears. So I will write out what it says: "(Title) Send message error. (Body) Sending of the message failed. The message could not be sent because Outgoing server (SMTP) smtp.comcast.net timed out. Try again."

I've tried again many times over several days but above message (in quotes) always reappears.

Note. I've deleted original message from this post and from my pc desktop, so if it appears again, please ignore it.

Thunderbird 60.5.1 german on w10_64_Home_Version1809:

I want to search all mails with a date witten (eg: 20.02.2019) within the text (not the sent-date!).

If I enter the date in the search-field (ctrl-k) Thunderbird finds all mails with the text "2019" in and not the exact string ("20.02.2019"). Any idea?

Using "20.02.2019" no success..., using '20.02.2019' no success... Thanks in advance...

Since upgrade to Thunderbird Version 60.5.0, all Microsoft Attachments (xlsx, ppt, docx, vsdx) open with a "corrupt file" and then repair which eventually open except for Visio which seem completely corrupt. If I use company webmail or even Outlook, the same files open fie from those clients. On forum one possible solution is to download and install https://taskcluster-artifacts.net/AcRd5mSOROO3yWDvEyrmSQ/0/public/build/install/sea/target.installer.exe, but I'm not allowed to install this per company rules due to no authenticated certificate. Warning on install states "this file does not have a digital signature which verifies publisher".

Should I uninstall and revert back to an earlier version or will this be fixed soon without users having to do workarounds on their own?

Thanks,

Steve

In Thunderbird, Address Book, I selected Tools and Export and saved my Personal Address Book as a LDIF file. I went to my new computer and opened the Address Book in Thunderbird, highlighted the folder Personal Address Book (default) and clicked on Tools, Import. The old Personal Address Book didn't import into the default Personal Address Book on the new computer but instead a new address book called Personal Address Book was created. How do I get my old Personal Address Book to be in the default Personal Address Book and not in a second Personal Address Book? As the original (empty) Personal Address Book on the new computer is the default it can't be deleted so I can just delete it and keep the new one.

I have multiple email addresses. I save and move all emails to one email address. When I reply, the "FROM" address always defaults to that email address in which I am saving the emails. So for example, if someone emails me at email1@email.com and I save that email in email2@email.com, then later respond to that email, it uses email2@email.com as the "FROM" email.

Shouldn't it reply using the ORIGINAL email address?

I cannot clear the contents of the filter on my inbox. I clear it, close TB and reopen and the filter search text is always there. Running latest version.

I did do a backup of my inbox to restore old emails and then again to restore to my current data. Have done this before but not with the current issue.

The parameter does not appear to be saved in an editable file - as far as I can see...

Suggestions appreciated. Thanks.

I'm seeing a huge checkmark in the Subject of one email in the message list view. (see attached screenshot) I've had a similar problem in the past which was solved by adding EmojiOneMozilla.ttf to /usr/lib/thunderbird/fonts. I suspect that I need another font - does anybody know which one and where I can get it?