Firefox Support Forum

Hi, can you help? I can't access morphy richards website from my phone and my pc through Firefox. I can access it through Microsoft Edge on my pc and my Samsung Internet app on my phone but not through my Firefox app or windows 11 Pro desktop pc. I get this message on my pc

Hmm. We’re having trouble finding that site. We can’t connect to the server at www.morphyrichards.com. If you entered the right address, you can: Try again later Check your network connection Check that Firefox has permission to access the web you might be connected but behind a firewall

and this message on my phone through the Firefox app

Address Not Found. The browser could not find the host server for the provided address. Check the address for typing errors such as ww.example.com instead of www.example.com.

If you are unable to load any pages, check your device’s data or Wi-Fi connection. 

Steps I have taken is clearing data, history and cache on pc, turning off mcafee firewall. I use my pc through a wired Internet connection and my phone through Wi-Fi and data and it's the same on both I can't access the website. Like I mentioned I can access it no problems through Microsoft Edge on my pc and Samsung Internet app on my phone so I have now pinpointed it to Mozilla Firefox being the issue, also this is the only website I have issues with. Please can you help? Regards, Steve

There is one particular website which is a necessary site for me. It is "realestate.com.au". To date, this is the only website displaying these quirks, however there could easily be more which I have not yet tripped over. The home page will open, but trying to open anything under it (account, login, search etc.) results in a plain white page with no data. I can operate the site normally on Chrome or Safari so it is clearly something in Firefox settings. I have tried to install a back version (107) to check that the latest uplift didn't introduce any undesirable attributes. I cannot see any settings which may be causing this so any hints or suggestions from the community would be greatly appreciated.

Hi! I have a brand new installation of Firefox and it is crashing when I try to share my screen. It crashes in troubleshoot mode too. Any ideas about how to solve it? Thanks!

I am facing recurring tab and window crashes on Firefox 108. This is one of the submitted crash reports https://crash-stats.mozilla.org/report/index/b930a34e-c41d-4514-9dbd-a09970230204#tab-details

I have tried disable extensions one by one but it does not seem to affect the problem. Or at least there isn't a clear pattern that can help isolate the problem.

How can I fix this? Can someone help me read these reports better?

bp-52aadafa-d8a1-495c-910e-e3ea40230117 bp-e2f3f3fa-2427-42f8-b455-f0daf0230117 bp-d495523a-ecdf-4282-b784-00e890230117 bp-3cb2bfd3-d066-4dfd-8105-df4bf0230117 bp-e217c307-dcdd-48f2-ac6c-d9fe90230117 bp-b06b6c11-ceb1-45da-be27-e2e540230117 bp-6a9d039e-8265-4edc-b285-0da350230117 bp-da80b395-2ba6-455f-9887-87cd40230117 bp-f945b086-6a0a-469b-936b-c23420230117 bp-686f1023-c63a-4879-b168-ff7980230117 bp-76cf5e66-98a5-4e42-ad59-641580230117 bp-a4dbdd3d-c828-49d2-9083-1dc6d0221227 bp-8e940aed-540d-448d-99de-e7f900221227

I have searched the "Knowledge Base" to no avail--no solutions, just others with the same problem. Every day a handful of fresh Trouble Reports pop up on my desktop, even though Firefox is not even running (as verified through the Windows Task Manager). It got so bad, I uninstalled/reinstalled and the problem persists. Otherwise, the browser works fine. My expertise lies outside trying to decipher arcane strings of data buried deep in the bowels of my computer, and frankly I should not have to start hiking up a steep learning curve just to get this to stop. I should add, I have been a fiercely loyal Firefox user since its inception.

I'm not super happy about sharing internal data with the rest of the universe, but have done so anyway in hopes we can get the madness to stop!

Hi, I just replaced my SSD (Samsung 960EVO m.2 250Gb) for a larger/faster SSD (Samsung 980 m.2 1Tb) . I'm on Windows 10 and have 32Mb Ram. Firefox is now very slow on some websites (not all).

This example is typical and has occured on multiple sites. To test and compare, I copied the URL, created a new tab in Firefox, then Paste and Go. I timed this 3 times and each time was 30 seconds. I Pasted the same into Chrome and Edge and each time it was instant. https://savingschampion.co.uk/best-buys/personal/easy-access-accounts

On my previous SSD, there was never an issue of any lag on any site.

BBC.co.uk/news is fine, as are several other sites. Does anyone have any idea what's happening? This is making Firefox unworkable for me, so unless I can fix the issue, I will have to move permanently to Chrome or Edge. That would be a shame after many years with Firefox.

Thank you in advance.

For some reason my automatic email signatures in Outlook Live websites (outlook.live.com and owa's) become gibberish (see attached image). I have been having this problem for a while now (aka, not only after the last Firefox update), but it is intermittent.

I have already tried identifying whether the issue is in an extension or in Firefox itself, but without success. Whenever I restart Firefox in Troubleshoot mode, it solves the problem. But disabling all extensions and restarting Firefox does not. Restarting Firefox (not in Troubleshoot mode) sometimes solves the issue, as well as right after an update of the app; but not always. Starting Firefox after a computer restart usually brings the problem back. This problem also happens in my laptop (MacBookPro), so it is not restricted to this computer (macMini).

I would appreciate some help in identifying the culprit, so that I may contact the appropriate support team (if not Mozilla itself).

Hi

I am finding it near impossible to use Firefox at the moment, I can no longer successfully log on to my First Direct page page, My Royal Mail OBA page, I couldn't get the Virgin media chat link to load from firefox the other day, this is just to name a few. I can do all these tasks on other browsers, just not on Firefox, I am at the point of totally giving up on using Firefox and unistalling it. I have tried clearing cookies and cache and it did nothing to resolve these issues.

I have no idea what is going on but I am finding that the list of websites that I can no longer use on firefox just grows and grows. Any advice?

I use firefox 108.0.2 (64-bit) and MacBook Air (Retina, 13-inch, 2020) on MacOS Monterey.

Thanks Louise

Title. Whenever I open Firefox, the window will appear shortly after, but it will take around a minute for websites to load. This applies to both tabs from older sessions and opening new tabs. It doesn't matter whether I've just booted up, or if I've been running for half an hour. I've tried disabling all extensions, but that hasn't fixed anything. I am running Linux Mint 21.1 Cinnamon on my Gaming Laptop. Specs shouldn't be an issue. ANY HELP WOULD BE MUCH APPRECIATED!

I've been using the same pinned links on my Firefox home screen for ages, and I depend on them. They were there this morning, but as soon as I rebooted my computer (Win 10 64) those links seem to be replaced by Firefox's "recent" links and my pinned links are gone. How do I recover them? Some are crucial to my work.

Terry, thanks for writing me but I even have problems when I only use a couple tabs and I rarely use Facebook or Reddit. Yet even with limited use of Firefox it inevitably expands and expands using up more and more memory until I have to exit Firefox. Is there anything I can do to limit Firefox?

I keep receiving a pop up window "ALL THE TIME" I am on the computer and it says that mozilla does not have a password for me? How do I reset my password for mozilla?

Hi, For about the last month or so, the Yahoo mail tab closes itself after I click on an email attachment to open the download dialog box. This happens exactly 30 seconds after clicking on the attachment, whether or not I go on to open or save the attachment. It does not happen if I merely 'preview' the image. I don't know if all attachment types behave the same, but it applies at least to jpg and pdf files. The tab can be reinstated via History/Recently closed tabs.

Firefox does not crash, and there are no crash reports. In other respects this is similar to a previous post by 'eladopoulos' on 4/30/22, 8:17 AM (https://support.mozilla.org/en-US/questions/1375635).

Using Safe mode makes no difference. I had set browser.download.improvements_to_download_panel to False, but reseting to True makes no difference. Thanks in advance.

I'm using a Surface Pro 7+ with Windows 11 Home and Firefox 108.0.2.

Over the past few days, any attempt to upload files through the browser causes it to crash.

I can get as far as selecting the file I want to upload, and once the file explorer window closes, the browser appears to pause as if it's about to upload... then immediately crashes and pops up an error report ticket. This is consistent across multiple websites including Gmail, regardless of the style of upload form. A system reboot has no effect. This is the main device I use for school, and it's a pretty big problem if I can't upload my assignments on-the-go.

I also have a Dell Inspiron with Windows 11 Home and Firefox, but it doesn't encounter this problem.

I am currently using a Yahoo Mail account and have been for years but recently when on the yahoo mail page I get a red notification tellimg me I'm not connected to the internet on the tab displaying Yahoo Mail.

All other open tabs are able to access the net with no problem.

The only way to clear the issue is to open task manager, select all user info whereupon I will see one or two entries under Firefox using massive amounts of memory, i.e most open windows will have between 4.000k and 10.000k allocated but the top two entries arranged under memory use will both be firefox showing around 13.000.000k and 1.500.000k but with no information to identify which tab in firefox is using that amount.

If you select the 13.000.000 and end process, it ends that entry and nothing happens, if you then end the 1.500.000 process it crashes firefox and every single tab and window closes.

Restart firefox and it will open with the session restore page, hit restore existing session and watch the pages reopen and one iteration will head for the 13.000.000 mark again and Yahoo will not load at all.

It usually takes one or two more crashes until the session restores and Yahoo Mail loads and opens as if nothing has happened.

Today however after 4 attempts I eventually got a cannot find server notice on the yahoo page so I hard reset my router and after manually diabling and re enabling my network adapter my computer re-established a newtwork connection but when I restarted Firefox again the restore session was greyed out and only the new session button was available.

In the new session it loaded Yahoo mail immediately and when I tried to see if I could manually restore the session using the top right menu button, there is no session restore information or button at all.

Go to the history tab and there are no closed tabs or windows ( both greyed out) but the recent history display and the history itself is showing all the previousl pages.

I searched online and found this link https://support.mozilla.org/en-US/questions/1267353#:~:text=If%20your%20tabs%20disappeared%20and%20the%20previous%20session,3.%20Close%20Firefox%20Delete%20sessionstore.jsonlz4%20file%20More%20items but none of the information in it matches anything in my file system even though I too am still using Windows 7. This is the version in the update history Firefox 108.0.2 (20230104165113) Details Installed on: 6 January 2023 at 15:40:33 Status: The Update was successfully installed

Can anyone help with the why one particular tab in firefox keeps trying to monopolise memory use for itself and how to stop it, and whether there is any way to recover the previous session information as I can't find anythig remotely relating to it on my system at all:-(

Thanks