Firefox Support Forum

Hi FireFox Team, When I open the websote kipp tip.de, the page does not react to button clicks. In other browsers, this works without any problems. Is there a solution?

Thanks for information.

Greetings o

When opening or downloading an attachment from an email (yahoo mail) the email tab closes after about 20-25 seconds without warning. Happens each time a new attachment is opened, but does not happen when opening the attachment subsequent times. Happens on all my computers. Have tried all the basic remedies..clearing cache... cookies..etc

I have seen same exact issue posted by others.

This started happening approx 4-6 weeks ago.

Stopped working after after Ubuntu update to 22/04. Trying fixied that by replacing files from https://ftp.mozilla.org/pub/firefox/releases/56.0.2/linux-x86_64/ru/ but still diesn't work. Crash reporter Info:

BuildID: 20171024165158 CrashTime: 1668330446 InstallTime: 1511200869 ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 1345 StackTraces: {"crash_info":{"address":"0","crashing_thread":0,"type":"SIGSEGV"},"main_module":0,"modules":[{"base_addr":"0x400000","code_id":"e902591ae0f95fc2d08568b55371946777efb178","debug_file":"firefox","debug_id":"1A5902E9F9E0C25FD08568B5537194670","end_addr":"0x425000","filename":"firefox","version":""},{"base_addr":"0x7f531ff63000","code_id":"00000000000000000000000000000000","debug_file":"locale-archive","debug_id":"000000000000000000000000000000000","end_addr":"0x7f53204d8000","filename":"locale-archive","version":""},{"base_addr":"0x7f5320cd9000","code_id":"04187216cb7877915465dee60e6da977","debug_file":"libgpg-error.so.0.32.1","debug_id":"1672180478CB91775465DEE60E6DA9770","end_addr":"0x7f5320cff000","filename":"libgpg-error.so.0.32.1","version":""},{"base_addr":"0x7f5320cff000","code_id":"d47f176786ef6963354da1e56ab6e657","debug_file":"libgcrypt.so.20.3.4","debug_id":"67177FD4EF866369354DA1E56AB6E6570","end_addr":"0x7f5320e3c000","filename":"libgcrypt.so.20.3.4","version":""},{"base_addr":"0x7f5320e3d000","code_id":"3c90cd09d59aace89ed7a61dd870dbae","debug_file":"libcap.so.2.44","debug_id":"09CD903C9AD5E8AC9ED7A61DD870DBAE0","end_addr":"0x7f5320e48000","filename":"libcap.so.2.44","version":""},{"base_addr":"0x7f5320e48000","code_id":"0e43925544eb9541027c39e25ba5a148","debug_file":"liblz4.so.1.9.3","debug_id":"5592430EEB444195027C39E25BA5A1480","end_addr":"0x7f5320e68000","filename":"liblz4.so.1.9.3","version":""},{"base_addr":"0x7f5320e68000","code_id":"22a62bd177a834592a7f75aa2c0dd20b","debug_file":"libzstd.so.1.4.8","debug_id":"D12BA622A87759342A7F75AA2C0DD20B0","end_addr":"0x7f5320f37000","filename":"libzstd.so.1.4.8","version":""},{"base_addr":"0x7f5320f37000","code_id":"d63a59a8518543ac131eca82261c9509","debug_file":"liblzma.so.5.2.5","debug_id":"A8593AD68551AC43131ECA82261C95090","end_addr":"0x7f5320f62000","filename":"liblzma.so.5.2.5","version":""},{"base_addr":"0x7f5320f62000","code_id":"0c5a119201caf9dabc11a2d98b6210d1","debug_file":"libICE.so.6.3.0","debug_id":"92115A0CCA01DAF9BC11A2D98B6210D10","end_addr":"0x7f5320f7c000","filename":"libICE.so.6.3.0","version":""},{"base_addr":"0x7f5320f7f000","code_id":"67ef75f006a7abbe790929ec2f52d90b","debug_file":"libSM.so.6.0.1","debug_id":"F075EF67A706BEAB790929EC2F52D90B0","end_addr":"0x7f5320f8a000","filename":"libSM.so.6.0.1","version":""},{"base_addr":"0x7f5320f8a000","code_id":"ac1ed077cc51db664565dff19ed546b4","debug_file":"libsystemd.so.0.32.0","debug_id":"77D01EAC51CC66DB4565DFF19ED546B40","end_addr":"0x7f5321050000","filename":"libsystemd.so.0.32.0","version":""},{"base_addr":"0x7f5321051000","code_id":"cfb263263cf654ede7499b404a301ed1","debug_file":"libgthread-2.0.so.0.7200.4","debug_id":"2663B2CFF63CED54E7499B404A301ED10","end_addr":"0x7f5321056000","filename":"libgthread-2.0.so.0.7200.4","version":""},{"base_addr":"0x7f5321056000","code_id":"6ca4eb82ad06e6abb249fe79f734dd75","debug_file":"libXt.so.6.0.0","debug_id":"82EBA46C06ADABE6B249FE79F734DD750","end_addr":"0x7f53210c3000","filename":"libXt.so.6.0.0","version":""},{"base_addr":"0x7f53210c4000","code_id":"f50f2e1a1c791f298b83a6fa846e9ebc","debug_file":"libcairo-gobject.so.2.11600.0","debug_id":"1A2E0FF5791C291F8B83A6FA846E9EBC0","end_addr":"0x7f53210d0000","filename":"libcairo-gobject.so.2.11600.0","version":""},{"base_addr":"0x7f53210d0000","code_id":"2406c5626434b7ea1072d50202930c95","debug_file":"libdbus-1.so.3.19.13","debug_id":"62C506243464EAB71072D50202930C950","end_addr":"0x7f532111e000","filename":"libdbus-1.so.3.19.13","version":""},{"base_addr":"0x7f532111e000","code_id":"e002ade3184386a441b176c50521f5e8","debug_file":"libdbus-glib-1.so.2.3.5","debug_id":"E3AD02E04318A48641B176C50521F5E80","end_addr":"0x7f5321149000","filename":"libdbus-glib-1.so.2.3.5","version":""},{"base_addr":"0x7f5321149000","code_id":"a316eec4bc9220560ba37ae6245d70050d139fe1","debug_file":"libxul.so","debug_id":"C4EE16A392BC56200BA37AE6245D70050","end_addr":"0x7f5326594000","filename":"libxul.so","version":""},{"base_addr":"0x7f532662e000","code_id":"3c1e7b0fcb3346e9131abd0177acd997","debug_file":"libmd.so.0.0.5","debug_id":"0F7B1E3C33CBE946131ABD0177ACD9970","end_addr":"0x7f532663b000","filename":"libmd.so.0.0.5","version":""},{"base_addr":"0x7f532663b000","code_id":"0ce6f2ae4544d8e3090d4f9c13091d73","debug_file":"libbrotlicommon.so.1.0.9","debug_id":"AEF2E60C4445E3D8090D4F9C13091D730","end_addr":"0x7f532665e000","filename":"libbrotlicommon.so.1.0.9","version":""},{"base_addr":"0x7f532665e000","code_id":"690ec04bc22a8a139b90eb5440d69a34","debug_file":"libbsd.so.0.11.5","debug_id":"4BC00E692AC2138A9B90EB5440D69A340","end_addr":"0x7f5326675000","filename":"libbsd.so.0.11.5","version":""},{"base_addr":"0x7f5326676000","code_id":"21d48c3fc2f3312ed160581cdbb06df7","debug_file":"libdatrie.so.1.4.0","debug_id":"3F8CD421F3C22E31D160581CDBB06DF70","end_addr":"0x7f532667f000","filename":"libdatrie.so.1.4.0","version":""},{"base_addr":"0x7f532667f000","code_id":"5d0858ca490b809be05810d6fe592eb6","debug_file":"libpcre2-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StartupCrash: 1 StartupTime: 1668330446 ThreadIdNameMapping: Throttleable: 1 UptimeTS: Vendor: Mozilla Version: 56.0.2

Youtube constantly drops frames playing 1080p60fps videos and the experience feels overall choppy. This behavior doesn't happen in other browsers such as Chrome and Edge. Moreover, this doesn't happpen in 1080p30fps videos, but since I cannot change the fps of each video in Youtube, I'm stuck with 720p in 60fps videos.

Firefox version 106.0.1 Windows 11pro. Youtube videos will not play, unless they are Live. Weird. Checked internet. Loads on phone, loads fine in Edge. Restarted FF, cleared cache and cookies, tried private browsing, started in troubleshoot mode with no addons-- even the ad video at the top won't play. What else am I missing? Why will the live videos play but not the others? That seems like a clue, but I've hit the end of my ideas. I was able to watch youtube two days ago, the only change (afaik) is a Firefox update this morning.

As of a few days ago it seems that every time that I try to copy some text and then switch tabs Firefox will just completely lock up on me. This is happening on two different systems of mine.

I wrote earlier about the slowness in my computer that sometimes forces me to restart it that's happened ever since I added the Firefox Private Browsing Feature.

I was asked about my security and I said I use Norton 360. I've also added Norton anti-tracker. Could that be causing the problem?

Thank you.

Hello, I was on my Facebook page and was about to share a link, and was denied further access. This message keeps coming up as I try to logg in again: Secure Connection Failed

An error occurred during a connection to www.facebook.com. PR_END_OF_FILE_ERROR

Hi everyone!

  I come back for a problem that I faced some months ago and I think is getting worse, meaning that it looks like it is affecting more applications. 
  I first noticed that there are some greek websites, that are loading pop-up cookies settings with corrupted greek characters. The rest of the site displays greek properly. When I open the Inspector and check the font, it is Helvetica family font that is not appearing correctly (image 1). This is the case when in Settings->General->Fonts->Advanced, the "Allow pages to choose their own fonts, instead of your selections above" checkbox is selected-ticked. When the checkbox is de-selected/unticked, the same pop-up cookies settings is displaying properly (image 2). The problem remains using Chrome, but Firefox is my main browser. 
  The same issue exists with Thunderbird as well, where again in Settings->General->Fonts->Advanced, the checkbox "Allow messages to use other fonts" changes the way emails appear in greek language (images 3 and 4). 
  I have also noticed that with Discord application, there is a similar issue (image 5). Some greek characters are not displaying properly. I uninstalled and reinstalled Discord (in greek), but the problem remains the same. When installing english version of Discord, it is ok. 
 The problem also seems to be with greek language versions of websites, like facebook homepage in english and in greek language (images 6 and 7). 
 I have tried to search for similar problems and suggested solutions on the internet, but there is no permanent solution so far for my PC. I have followed https://support.mozilla.org/en-US/kb/troubleshoot-extensions-themes-to-fi... solution, running Firefox in Troubleshoot mode, which resolves the problem temporarily, but not permanently. According to the above solution, "the likely cause is an extension, theme or hardware acceleration", but when I follow every step to determine which one of these (extension, theme or hardware acceleration) is the problem, all of these prove to work properly (supposing I'm following steps correctly). 
 I'm not sure if this is a Mozilla or a Windows issue. Therefore, any suggestions for a permanent solution would be much appreciated.

Hi i am a big fan of Mozilla Firefox. For the past few months when ever i try to browse Twitter social media.Its keep crashing .Saying Display Driver Stopped Responding and Has recovered.Display Driver NVIDIA Windows Kernel mode Driver, version 391.35 stopped responding and successfully recovered .Error .I had to use task manager to stop the crashed Firefox.Its happening frequently. Please help me sort out the issue.But its working good when i try it on the troubleshoot mode from help.

Also i attached the error message

With recent releases, I've started noticing that Firefox UI freezes seemingly randomly. When it does, the UI doesn't respond to interactions, and there's no visible change in the UI, either - for example, if I switch to a different tab after the UI froze, there's no visual sign of switch happening. However, if I were to alt-tab to another window, then then UI looks as if it had responded behind the scenes. I.e., the tab switch were somehow kept pending until at the point of alt-tab.

I've had this happened on two different machines, both running the latest version (106.0.1), but this was observed even with 105, I think.

FWIW, I'm on Linux; I've tried both with and without hardware acceleration. Unfortunately, I don't have consistent/sure reproducer; not have I observed any particular pattern of interaction that'd lead to this.

I was going to file a bug, but thought posting here before I do that.

Sometimes the browser comes up with "Access Denied You don't have permission to access www.kroger.com" is the latest example. Once that message comes up nothing I do will get me to the website I want. I have to switch over to Microsoft Edge to continue my browsing.

I think Firefox just updated to 106.0.1 (64-bit). Since then I am not able to play videos on certain sites that I need to for work. I get a message "This video cannot be played (error code 224003)" This happened last year and I can't figure out how I fixed it other than it is definitely Firefox.

The website that breaks is: https://travelfilmarchive.com/home.php

I've now installed Firefox several times including at least one clean install. I've worked through all the support pages on how to fix the problem, including system scan using MalwareBytes, and removing extensions, but the problem persists.

To be more precise, sometimes it just crashes immediately leaving the notices shown in the image. Sometimes it opens and stays for a while but then crashes with a similar notice.

Crash reports:

bp-945b32f1-96b3-4233-ba19-03c310221026 26/10/2022, 12:02 bp-2af09469-4ba1-4531-8406-5e0f70221026 26/10/2022, 12:02 bp-d7d56904-ca94-4397-812d-a39260221026 26/10/2022, 09:55 bp-7e88f783-318e-4401-b825-89a810221024 24/10/2022, 18:50

Hope someone can help.

Is this a known issue for the new update? Whenever I try to click Recently Closed Windows in particular, it just does nothing. It has the grey highlighted bar that shows it wants to do something, but then does nothing. About 1 out of 100 times when i click Recently Closed Tabs, it WILL open to show my recently closed tabs, but generally does the same thing as Recently Closed Windows. I know I have recently closed tabs because I restored session and it is currently showing all my old tabs I had open prior to the update. I also tested to see if my recently closed had just reset by opening a new window and closing it, but it still just does nothing. I use the Recently Closed Windows quite a bit and it's quite irritating that it appears to be broken.

Recently I started a new job and received a laptop, so I've been setting up the laptop with all my stuff, including Firefox. At first I used Firefox's account sync feature, but it doesn't sync everything - my extensions' settings (not the extensions I have but what their settings are), my toolbar customization, all the sites I'm logged into, and maybe some other things are not sync'd. So instead I tried a different solution which has worked for me before - copying my profile folder on my PC and pasting it into the laptop. This mostly works, except suddenly Firefox warns that a lot of my company's websites are a potential security risk with the error code SEC_ERROR_UNKNOWN_ISSUER. I can get past this, but the real problem is some of these websites - namely GitHub - don't load any CSS anymore. I can access the site but it's ugly. Normal GitHub works, only my company's GitHub (which has a different URL) doesn't.

If I switch back to the other profile, it works. But I'd really like to avoid having to manually sync up my extension settings and other things. Is there any other way to resolve this? Thanks.