Firefox Support Forum

I have discovered a problem with Firefox updates when opening a Kaspersky Safe Money browser session.

In Firefox, Tools - Settings, Firefox Updates, it shows Firefox is being updated by another instance and the option to Check for Updates has been greyed out (screenshot attached).

When you use the Help, About Firefox option it also says that Firefox is being updated by another instance (see screenshot attached).

When you check the same Settings in the Safe Money 2nd session, it shows exactly the same information and you cannot update Firefox in any session.

In previous versions of Firefox, when you opened a 2nd session it said that Firefox was being updated by another instance and the option to Check for Updates was greyed out but you could still update Firefox in the main session.

This is not a problem when using Chrome or Edge so it must be related to Firefox so can anyone suggest anything to fix this or does it need Tech Support to look into it for fixing?

Thanks.

Firefox version: 102.0 (64-bit) System: Windows 10 21H2

I recently downloaded a file that may have had some sort of virus or malware. The file came up negative in Windows Defender and Malwarebytes but I deleted it anyways; however, I still get a download popup every time I open Firefox telling me that "This file contains a virus or malware." I've cleared the download library and browser history (cookies, cache, etc.) but I still get the popup from the Firefox.

Is there any known fix for this? Thanks!

Firefox repeatedly crashes when attempting to play video or audio files of whatever type, in every web page.

I.e., just opening a YouTube page without playing the video is fine, but when I click on Play, it instantly crashes.

Here are all the error reports which I stumbled on, and which I submitted:

bp-50214dc6-3080-481e-ab76-a195f0230607 bp-89b3b226-2a57-4700-ac38-ea15b0230607 bp-ba8a96ea-deb1-42fa-acbe-34d490230607 bp-d2ad8f14-9d03-4774-824b-563690230607 bp-922b6505-b790-452d-9cf7-02ebb0230607 bp-5340f687-bf68-4960-a2fd-638c60230607 bp-27b47181-1a07-426c-be4b-b55060230607

I'm running AntiX Linux 22 32-bit on this hardware:

AMD Athlon XP 2400+ (2.0 GHz) ECS Elitegroup K7VZA rev. 3.0 with VIA KT133A (VT8363A) / VT82C686B chipset and VIA VT82C686 AC97 Audio, at this link are all the technical details: https://soggi.org/motherboards/ecs-elitegroup/K7VZA-3.0.htm 3x generic 256 MB PC-133 SDRAM sticks ATI Radeon 9200 PRO / 9250 1x Maxtor 91531U3 14 GB IDE drive 1x CD/DVDW TS-H552U DVD drive 1x Realtek RTL-8185 IEEE 802.11a/b/g Wireless LAN 1x Realtek RTL-8100/8101L/8139 PCI Fast Ethernet Adapter 2x USB 2.0 PCI expansion cards with 5 ports each, NEC uPD72010x USB 2.0 Controller (nothing connected at the moment) 1x Adaptec SCSI PCI controller with LSI 53c860 chip (not used, not connected to anything at the moment) Generic PS/2 keyboard and mouse

If more detail is needed, I can provide the full output of inxi -zv8 and lshw

Hello,

Anyone else having a problem with firefox breaking itself and refusing to load any more pages till you forcibly close it? Open as many new tabs as you want, it will never ever load a new page. Open new firefox windows, still won't load anything. Open edge, chrome or IE and it will instantly load whatever page you want.

Close all the firefox windows and try and start a new one, firefox tells you it's still running and needs to be forcibly closed. Everything back to normal as soon as you do so, besides loosing literally everything you were doing.

I used to just think it was hackaday.io, but it's now clear it's entirely at random when it happens.

This is clearly a firefox issue that's been happening for at least 6 months or more. I've about had it, and am about to start looking for alternatives.

I wondered several times why firefox recovers old tabs when it chrashed. now i see that in my profile folder/sessionstore-backups the file recovery.jsonlz4 is some days old (while i was using firefox in the meantime very often) and does not update frequently as requested by about:config browser.sessionstore.interval = 15000 (15s). - this folder or the files are not locked. i can delete/rename them, they are not re-created - there is no file sessionstore.* in the main folder of firefox profile while running firefox - i am using 102.4.0esr (32-Bit) on a company PC (could there be any restrictions?) - the file previous.jsonlz4 seems to be created correctly when firefox is closed normal (which is not my usecase, i want to restore up to date tabs after crashes) - i am not using a private window

do you have any idea?

I've been 99% successful at switching over from Chrome to Firefox, however a major hiccup is that Gmail stops loading on Firefox, though it works on all other browsers just fine.

If I manage to actually open Gmail, I will be able to browse for about 20 seconds before getting an error message that says Gmail is having a problem and to 'refresh to retry' - clicking refresh will make the page crash and show only a white screen. From then onwards, even trying to open Gmail in another tab will not actually redirect you from the current page you are on. It will just update the address bar to say "https://mail.google.com/mail/u/0/#inbox", however the browser doesn't actually load anything, and the 'refresh' icon shows that nothing is even in the works buffering.

Searching forums shows many people having this issue, and the only effective fix is to clear your cache and refresh the page. Unfortunately, while this technically works in the short-term, it is only a matter of time (sometimes under 5 minutes) before it crashes again.

As you can imagine, this it really limits productivity - it's hard to get on a roll when you have to keep stopping every couple of minutes to re-attach the wheels.

Forums show that this issue has been happening to users for years, and unfortunately nobody has been able to offer a long term solution, leading me to have to use a seperate browser just to access my emails. One user suggested switching away to a completely different email server such as Protonmail and ditching Gmail entirely but 1. that is comically inconvenient advice, 2. not viable as an organisation I volunteer with uses gmail, and 3. doesn't help fix the actual issue in the first place, which many users besides myself are facing.

Is anybody able to offer a reliable fix for this? Is there a browser extention that is causing the issue, or one that can fix it?

All help would be greatly appreciated as I find this issue to be a huge source of frustration from a browser that I am otherwise quite happy with.

I am unable to print an email in Firefox ESR 102.6.0 since the last update. Worked on previous version. When I click on the printer symbol a screen opens and a wheel just keeps going around and around and says 'Preparing Preview' with no resolution. Tnx

Hello, I recently updated my Firefox, & ever since then when I would try to access windows explorer -mostly by opening the download folder- through Firefox I would get an error saying that the action wasn't supported or something, so i just went there manually. Recently, it won't even show that error when trying to access downloads (it simply does nothing), & I have been having problems with windows explorer not opening when double clicking on the icon every so often; requiring a reset to fix it.

I was wondering if these are somehow related, & whether Firefox or something else was the problem. I've ran all the system scans that Windows recommended, but found no problems. Can you verify if this is a Firefox problem or other issue?

Also, I blocked my username for security purposes, hope that's not a problem

-J. Becker

Since the most current Firefox update in June 2022, when in Yahoo Mail and downloading an attachment, as the download complete, the Yahoo Mail tab is automatically closing, requiring I to go to 'History', then 'Recently Closed' tabs to re-open it. This happens Every.Single.Time I download photos and scanned docs from email. Again, this has never happened before - only with the recent Firefox update. I have 2021 a MacBook Pro.

Firefox is constantly hanging and trying to load. I have done several re installs and everything else to correct this problem but it still exists.

Thanks for the help al

Text rendering is totally jacked. Not just special characters but all text on a select number of websites that I have been visiting without any problems for years (Online Banking Account, SalesForce Log-in screens). The Repair Text Encoding button under view is greyed out as well. Any thoughts?

Immediately following a Firefox update I began having scrolling problems on my Facebook page. I am able to scroll down normally to a point, and then, all of a sudden, the scroll bar will go up and immediately go back down without me touching the mouse. It will continue doing the up and down scrolling indefinitely and at a high rate of speed. I have tried turning off auto scroll and smooth scrolling at the browser, but no luck. I have Windows 8.1. I have never heard of anyone else having this problem so this seemed like my only option.

On this page with an Atari emulator, I am unable to use its controls that use the Alt key, such as Alt+P to pause.

It works with another browser, or with a fresh profile.

I've tried disabling add-ons and trying it again, but it fails even after disabling each of them. It also doesn't even work in troubleshooting mode, and that seems kinda odd?

It may be some modified settings in my Firefox profile? Though if it is, I don't know what settings, nor how to fix it. What sorts of settings are retained even in troubleshooting mode?

I use Yahoo mail within Firefox. Just recently it has changed so that if I select the download option, to download any attachment to an email, it will either open (if say a PDF) or ask me where I want to save the attachment, but then the tab the Yahoo mail is open in will close once the attachment has opened/saved. Before, I could download/open/save or whatever and the Yahoo mail tab would remain open (as I would expect it to).

Any suggestions gratefully received.

I am using the latest Firefox version 102.0 and I have igHome set as my home page. Yesterday the Google Calendar Gadget would no longer display the calendar but would display this message:

Firefox Can’t Open This Page To protect your security, accountsgooglecom will not allow Firefox to display the page if another site has embedded it. To see this page, you need to open it in a new window.

If I click on the “Open Site in New Window” button it does open the calendar. (See attached screenshot.) I have tried login out and back into igHome and my Google account but it doesn’t fix the issue. This is happening on both my laptop and desktop computers running Windows 10 Home. All Windows updates are up to date. I opened Firefox in Troubleshooting Mode and the calendar still does not show. When I use the Google Chrome browser with the same igHome home page the Calendar works fine. Is this something Firefox can fix, or do I need to contact Google?

Whenever I press space to scroll one page down the cursor dissapears. The same thing happens when I press `. As soon as I move the mouse it reappears but this is unwanted and annoying behavior which didn't happen in the past. I'm not sure when it started happening but it hasn't been long since that. I tried restarting with all the plugins turned off but that didn't help. I'm using the latest version of FF on Win 7 x64.`

metrobyt-mobile.com website won't load. 'The page isn’t redirecting properly. Firefox has detected that the server is redirecting the request for this address in a way that will never complete.' displays on page. website loads fine on chrome. have cleared cache, & done all the other recommended fixes, to no avail. website loaded fine in may before last firefox update. problem noticed 1 week ago.