Mozilla VPN Форум

Hi, I bought the yearly option for the VPN under the email supjenn@mozilla.com and I have no access to this email so I cannot activate the account, and would like to get it transferred to my actual email ... @gmail.com

I signed up and paid for Mozilla VPN and when asked to create an associated, new email address, I did so. Now however, I cannot log into this new email address, create a password or download the Mozilla VPN app. I am using a different email address for this support question. How can I cancel my Mozilla VPN subscription that was initiated with a new email address that I cannot access?

Hello,

I had a yearly subscription of Mozilla VPN, for this there is a 30 day money back guarantee in Germany. I decided on the first day not to use the product and wanted to cancel the subscription and get my money back. Apparently I misunderstood the procedure here and stupidly deleted my Mozilla account. But now I am unable to contact Mozilla to request a refund. Alternatively I would want to use Mozilla VPN for the year in the meantime, but this is also not possible anymore because of my deleted account...

Is there a solution here? So either request the refund of the money or restore the deleted account to be able to use the paid product after all?

Greeting,

Thomas.

I recently signed up for the Firefox VPN service, but when creating account I mistakenly thought it was asking me to create a email with firefox so I made up one with @firefox.com. I paid for my first month and when I went to sign in to confirm my account, I get invalid email response since @firefox.com is an email domain that doesnt exist. Now I can't access the service I have paid for or even cancel it if I needed to. Please help.

Thank you

I recently signed up for a Mozilla VPN. However, i inadvertantly used an invalid email address. This address was accepted and now that i have paid for the subscription, i can not access it to correct my error.

I know I can have up to five devices for this, but will I be able to register my father's Firefox? How do I include his device using his browser or do I have to have him logged into my Firefox account?

Hi, my name is Maria) I would like to clarify the information that I did not find on your VPN site) In which country is your vpn based? In which country is your jurisdiction? On what platforms is your vpn available for installation? I mean such as windows, android, ios, mac, ubuntu, Linux, router, chrome, safari, edge, firefox (browser extensions)? Does your vpn have free servers? How many? In how many countries? Thanks!

I was trying to sign up for Mozilla VPN.

It clearly says "create an account", so I entered new account information (i.e. this email DOES NOT YET EXIST) expecting it to create the account for me, let me choose a password, etc.

So now they have charged my credit card and said they will send VPN setup instructions to that email (THAT DOES NOT EXIST).

I can not log into get this email. I can not access the service.

There is NO contact information nor support for this product except these community boards (worst design ever?!)

How do I get through this opaque process so I can get the service I paid for?

Hi Mozilla Friends :)

I just suscribed to Mozilla VPN via Paypal, but I created an account with a mistaken email address during the process. Consequently, I have a Paypal email confirmign my subscription but I can't recieve the download and installation instructions.

If you may help me, i can provide details in private.

Thanks!

I used the wrong email to sign up for Mozilla VPN and paid already. I thought I was creating the email, but that was not the case. What can I do to change the email?

How do I cancel the VPN subscription? Tried everything. I get a message that I'm not yet subscribed so it won't allow me to download the client but I've been getting charged every month. Thanks!

Have been trying to cancel my VPN for 6 months, but have lost my recovery codes and my two factor authentication phone is no longer with me. Any help would be greatly appreciated.

I go to https://www.mozilla.org/en-US/products/vpn/ and click "Get Mozilla VPN", it asks me to log in with my Firefox account. After that it redirects me to https://accounts.firefox.com/settings with no option to actually signup or pay for Mozilla VPN.

How do I actually signup?

I wonder how many customers you're losing because your signup flow is broken and confusing.

We have multiple devices and 2 Mozilla/Firefox accounts in our household. 1. With the 5 account/$4.99 introductory offer, can the subscription be shared between the two accounts? I did see that if 2 users long in on one device, that that accounts as 2 devices. 2. And if we want to add more devices than 5, can we only purchase another 5 account subscription, or is their a way to add devices ala cart? 3. How long does introductory offer last, once you sign-up and what is the regular monthly charge?

Thanks in advance for anyone's answers.