X
Tap here to go to the mobile version of the site.

Support Forum

When I watch netflix the screen minimizes. How do I solve this problem?

Posted

Anywhere between 10 to 30 minutes, the screen minimizes.

Anywhere between 10 to 30 minutes, the screen minimizes.

Additional System Details

Installed Plug-ins

  • Google Update
  • Shockwave Flash 11.5 r502
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • SiteAdvisor
  • npsitesafety
  • Google Talk Plugin Video Accelerator version:0.1.44.23
  • Version 3.10.2.10212
  • Adobe PDF Plug-In For Firefox and Netscape 11.0.0
  • Next Generation Java Plug-in 1.6.0_35 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • 5.1.10516.0
  • Best Buy pc app Detector Plug-in
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • Office Authorization plug-in for NPAPI browsers

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:17.0) Gecko/20100101 Firefox/17.0

More Information

Andrew
  • Top 25 Contributor
  • Moderator
293 solutions 3719 answers

Hello lisajune,

Does this issue occur on another browser? Does this happen on any specific videos? Have you tried clearing cache and cookies? Are any of your add-ons interfering with Netflix causing this to happen? - Troubleshoot Firefox issues using Safe Mode

Hello lisajune, Does this issue occur on another browser? Does this happen on any specific videos? Have you tried clearing cache and cookies? Are any of your add-ons interfering with Netflix causing this to happen? - [[Troubleshoot Firefox issues using Safe Mode]]