I cannot get my Windows live hotmail acct. to access my email. Windows support suggests I optimize my browzer, but don't know how to do that
I cannot get my Windows live hotmail acct. to access my email. Windows support suggests I optimize my browzer, but don't know how to do that. I never had a problem before and have always used Mozilla Firefox as my browser. The Firefox4 also looks different since I changed it. No Google bar in the center, or the Mozilla logo.
Всички отговори (4)
Clear the cache and the cookies from sites that cause problems.
- "Clear the Cache": Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now"
- "Remove the Cookies" from sites causing problems: Tools > Options > Privacy > Cookies: "Show Cookies"
I did all of the suggestions and was able to use everything in my hotmail account again.
I have done all of the suggestions and all that did was forget my cookies and passwords. If I downgrade to Firefox 3.6 hotmail works fine, but I'm used to the setup of 4.0.1 and I like using this version. I am now no longer able to open my emails from hotmail at all. It used to be just once in a while, but now it's everyday.
You can do a test if it works in Private Browsing mode. In PB mode the disk cache isn't used and also the currently saved cookies are not available.
You can enter Private Browsing mode if you select:
- Tools > Options > Privacy, choose the setting Firefox will: Use custom settings for history
- Check-mark: [X] "Permanent Private Browsing mode"
Close the Options window and open the Hotmail log in page.
You can remove the check-mark ([ ] "Permanent Private Browsing mode") to leave PB mode.
If that works the it is possible that there is problem with the file cookies.sqlite that stores the cookies in the Firefox Profile Folder.
You can rename (or delete) cookies.sqlite (cookies.sqlite.old) and delete cookies.sqlite-journal and cookies.txt, if they exist, in the Profile Folder in case the file cookies.sqlite got corrupted.