Thunderbird is not sending or receiving e mail from Charter.net
For the last two or three weeks I have had problems with Thunderbird not downloading e mail from Charter for a few days and then it does for another few days, then it doesn't. Back and forth until the last two days it just seems dead, doesn't receive or send anything. What do I do?
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There have been MANY reports recently of intermittent problems with Spectrum/Charter connectivity, not only with Thunderbird but with other email clients, too. Everything so far seems to point to problems on their end, but their tech support seems clueless and won't even look into it. We are watching the situation closely and if we can find anything to adjust in Thunderbird to improve the situation, we will shout it out loudly. For now, there is no reliable fix.
It might help if you quoted us the precise error message. A screen shot would be helpful.
You can confirm that your server settings match what they recommend on their support site (though they are probably already correct if they work sometimes but not others.)
https://www.spectrum.net/support/internet/mobile-email-setup
Also check your anti-virus, if any, to make sure it's not blocking Thunderbird, and create an exception in it for Thunderbird.
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