Windows 10 reached EOS (end of support) on October 14, 2025. If you are on Windows 10, see this article.

Avatar for Username

Търсене в помощните статии

Избягвайте измамите при поддръжката. Никога няма да ви помолим да се обадите или изпратите SMS на телефонен номер или да споделите лична информация. Моля, докладвайте подозрителна активност на "Докладване за злоупотреба".

Научете повече
Open

Syncing issues on new device

Firefox за Android Sync failure
jbr replied
asamu.a.adebayo
asamu.a.adebayo

Hello everyone .

I have used Firefox for years now and I always keep my sync on. When I sign in to a new device, I sync and all my data. I had a problem with my PC today and I downloaded Firefox for mobile on my Android tab. I tried signing in but forgotten my password, I did a reset and logged in and tried to sync but I can't find my previous data. I can't even see any of my previous devices. This is strange because it has always worked

Any help will be deeply appreciated.

Hello everyone . I have used Firefox for years now and I always keep my sync on. When I sign in to a new device, I sync and all my data. I had a problem with my PC today and I downloaded Firefox for mobile on my Android tab. I tried signing in but forgotten my password, I did a reset and logged in and tried to sync but I can't find my previous data. I can't even see any of my previous devices. This is strange because it has always worked Any help will be deeply appreciated.

Всички отговори (1)

jbr
jbr
  • Топ 10 Сътрудници

The support.mozilla.org/en-US/kb/sync#w_when-does-my-data-get-deleted sections "When does my data get deleted?" and "What if my data gets lost?" mention that depending on the way the account is reset the encrypted content might get wiped.

Задаване на въпрос

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.