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Can't activate 2FA on my firefox account

Firefox Two-factor authentication
Paul replied
firefox3128
firefox3128

For a while already (week or 2) i'm trying to activate 2FA on my account, but i always get the following error

"There was a problem enabling two-step authentication. Check that your device's clock is set to update automatically and start over."

I tried it on multiple laptops (all macbooks) with and without VPN and on an iPhone, but the error is the same everywhere.

The error shows in the final steps, after i downloaded and entered a security code. It brings me back to the account page with the error

For a while already (week or 2) i'm trying to activate 2FA on my account, but i always get the following error "There was a problem enabling two-step authentication. Check that your device's clock is set to update automatically and start over." I tried it on multiple laptops (all macbooks) with and without VPN and on an iPhone, but the error is the same everywhere. The error shows in the final steps, after i downloaded and entered a security code. It brings me back to the account page with the error
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Paul
Paul
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  • Top 10 Contributor

Избрано решение

Hi,

Looks like you're dealing with a Mozilla account issue. We have a direct one-to-one support for Mozilla account (which is a different thing from peer to peer support forum like this one).

Please submit a new ticket from this page so our support agent can assist you further.