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Избягвайте измамите при поддръжката. Никога няма да ви помолим да се обадите или изпратите SMS на телефонен номер или да споделите лична информация. Моля, докладвайте подозрителна активност на "Докладване за злоупотреба".

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I was notified of someone accessing my account and creating a rcovery key and now I cannot reset my pasword

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I was notified of someone accessing my account and creating a rcovery key and now I cannot reset my pasword. please I need help

I was notified of someone accessing my account and creating a rcovery key and now I cannot reset my pasword. please I need help

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How is that even possible unless your gave them your login information.

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Hi Chantal, you may be able to reset your password (flushing the Sync data) as long as your email is still listed as primary on the account. Please see:

How to change or reset your Mozilla account password

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