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Firefox 57.0.1 freezes for 5 seconds and then crashes my graphic drivers.

  • 1 отговор
  • 3 имат този проблем
  • 3 изгледи
  • Последен отговор от mattcamp

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This happens mostly when I am watching videos on youtube or facebook. The browser freezes and then the screen goes black as the drivers crash and needs to reload. Then I can use the browser as nothing has happened at all, can't even send a crashreport to Mozilla. I've got the latest drivers for my MSI GTX 1080 and I've tried 4 other versions but still the same crashing.

This happens mostly when I am watching videos on youtube or facebook. The browser freezes and then the screen goes black as the drivers crash and needs to reload. Then I can use the browser as nothing has happened at all, can't even send a crashreport to Mozilla. I've got the latest drivers for my MSI GTX 1080 and I've tried 4 other versions but still the same crashing.

Всички отговори (1)

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Try disabling graphics hardware acceleration in Firefox. Since this feature was added to Firefox it has gradually improved but there are still a few glitches.

You will need to restart Firefox for this to take effect so save all work first (e.g., mail you are composing, online documents you're editing, etc.,) and then perform these steps:

In Firefox 54 and below:

  1. Click the menu button New Fx Menu and select Options (Windows) or Preferences (Mac, Linux).
  2. Select the Advanced panel and the General tab.
  3. Uncheck Use hardware acceleration when available.
  4. Close Firefox completely and then restart Firefox to see if the problem persists.

In Firefox 55 and above:

  1. Click the menu button New Fx Menu and select Options (Windows) or Preferences (Mac, Linux).
  2. Select the General panel.
  3. Under Performance, uncheck Use recommended performance settings. Additional settings will be displayed.
    Fx55Performance-disableHWA
  4. Uncheck Use hardware acceleration when available.
  5. Close Firefox completely and then restart Firefox to see if the problem persists.

Did this fix your problems? Please report back to us!

If the problem is resolved, you should check for updates for your graphics driver by following the steps mentioned in these Knowledge base articles:

Thank you.