Търсене в помощните статии

Избягвайте измамите при поддръжката. Никога няма да ви помолим да се обадите или изпратите SMS на телефонен номер или да споделите лична информация. Моля, докладвайте подозрителна активност на "Докладване за злоупотреба".

Learn More

Mozilla will not open after it automatically downloaded the newest version: Firefox Setup Stub 53.0.3. What's going on?

  • 1 отговор
  • 1 има този проблем
  • 8 изгледи
  • Последен отговор от John99

more options

Mozilla automatically updated on my laptop (Dell) to Firefox version 53.0.3. After downloading/installing, Firefox would not open, and gave an error message of needing to delete a shortcut. I deleted all Mozilla files and icons (EXCEPT the last version of Mozilla in case I needed to reload that). I re-downloaded version 53.0.3 and I had the same problems. I reinstalled version 52.0.2, but obviously would rather have the updated version because of any security updates that may exist.

Is anyone else having this problem? What should I do?

Mozilla automatically updated on my laptop (Dell) to Firefox version 53.0.3. After downloading/installing, Firefox would not open, and gave an error message of needing to delete a shortcut. I deleted all Mozilla files and icons (EXCEPT the last version of Mozilla in case I needed to reload that). I re-downloaded version 53.0.3 and I had the same problems. I reinstalled version 52.0.2, but obviously would rather have the updated version because of any security updates that may exist. Is anyone else having this problem? What should I do?

Всички отговори (1)

more options

The forum software is picking up that you are apparently using the beta version of Firefox, but if that is the cases it is an old outdated beta. It would be more usual to use the current Release which is Fx53.0.3 as you mentioned.

Try starting Firefox in its safe mode, by for instance holding down the shift key whilst clicking on the icon.

I am not sure what is generating the error message you see. Are you able to post a screenshot of the error message if and when you try again to install Firefox Release.

Please post a copy of your Troubleshooting Information Page. Please paste that in to your next reply. That may contain rather a lot of information, if it includes print related information please edit that out to save room.



To find the correct solution to your problem, we need some more non-personal information from you. Please do the following:

  1. Use ONE of these methods to open the Firefox Troubleshooting Information page:
    • Click the menu button New Fx Menu, click on help Help-29 and select Troubleshooting Information.
    • Type about:support into the Firefox address bar and press the enter key.
  2. At the top of the Troubleshooting Information page that comes up, you should see a button that says "Copy text to clipboard". Click it.
  3. Now, go back to your forum post, right-click in the reply box and select Paste from the context menu (or else click inside the reply box and press the Ctrl+V keys) to paste all the information you copied into the forum post.

If you need further information about the Troubleshooting information page, please read the article Use the Troubleshooting Information page to help fix Firefox issues.

Thanks in advance for your help!