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Firefox crashing constantly today

  • 7 отговора
  • 1 има този проблем
  • 1 изглед
  • Последен отговор от philipp

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Firefox crashing today mulitple times. Have done all the checks suggested - plugins, versions, security scan. refreshed - and lost everything. Installed clean version, crashed, ran safe mode, crashed again. Crashed three time whilst typing this message.

Crash IDs:

bp-12ab6a51-38ec-47c7-b5c7-49c3f2160310 10/03/2016 13:04 bp-a495fa04-1d40-4863-9c69-0970a2160310 10/03/2016 13:02 bp-e3290a39-02c2-42fd-948d-866882160310 10/03/2016 12:59 bp-c298fae8-351c-46b8-bf93-bd8792160310 10/03/2016 12:58 bp-f971fe43-65a2-4bb3-a916-881482160310 10/03/2016 12:47 bp-059b2e38-3fd4-493b-89b7-11b0a2160310 10/03/2016 12:42 bp-5db438fa-9771-4abd-a660-0bf3c2160310 10/03/2016 12:20 bp-a298029a-800c-467e-8b54-6d43d2160310 10/03/2016 11:20 bp-c7525cda-2d01-410f-a3bb-626d22160310 10/03/2016 09:04 bp-8094e3dc-262d-4313-bdae-2fc462160310 10/03/2016 08:45 bp-d5e4d125-3c69-4642-b668-79bd92160310 10/03/2016 08:32 bp-83ed1631-ebff-49a3-87e0-bb9ab2160310 10/03/2016 07:45 bp-4edd9fae-3f55-4c37-828a-1bf4b2160310 10/03/2016 07:40 bp-8095c8d0-1823-4994-a187-20e6f2160310 10/03/2016 07:37 bp-c0d80d14-cf46-4707-bb03-ce1812160310 10/03/2016 07:35 bp-d3f38805-f92f-4e06-ac3c-5953b2160310 10/03/2016 07:33 bp-3ac0818f-7967-4cac-af1f-98f632160310 10/03/2016 07:28

Don't know what lse to do - please help. Many thanks.

Избрано решение

thank you for providing these crash ids. unfortunately those crashes appear to be caused by trusteer rapport which is running on your device and hooking into firefox - please check that you are fully updated there or temporarily disable/uninstall that software for the moment.

please also get in contact with trusteer's support which are usually very quick to respond and fix issues like this: https://trusteer.secure.force.com/PKB/articles/en_US/FAQ/browser-crashes

Прочетете този отговор в контекста 👍 0

Всички отговори (7)

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Избрано решение

thank you for providing these crash ids. unfortunately those crashes appear to be caused by trusteer rapport which is running on your device and hooking into firefox - please check that you are fully updated there or temporarily disable/uninstall that software for the moment.

please also get in contact with trusteer's support which are usually very quick to respond and fix issues like this: https://trusteer.secure.force.com/PKB/articles/en_US/FAQ/browser-crashes

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Thank you for replying so quickly. I have been running Trustee Rapport for years with no problem, and everything has been OK until today. Can you tell me how to check that it is up to date, please?

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copied from their support section...

To check if Rapport has the latest security and software updates:
Open the Rapport Console: Click Start > All Programs > Trusteer Endpoint Protection > Trusteer Endpoint Protection Console.
In the Product Settings area, click More Settings.
On the Product Settings screen, click Check for updates now.
The update status appears at the bottom of the console.
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So helpful, many thanks. It is up to date, so I have emailed Trusteer support with all the details. Have temporarily disabled TR, and have not had a crash for helf an hour - bliss!!

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Update - have now heard from TR support, and have sent a long email with all the info they requested, plus an ID report. I had to switch TR on to send the ID report via their console - firefox crashed immediately!! TR now switched off again, and reply awaited. Will post again once reply received.

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Final update - IBM TR support applied a configuration update - to my computer which has resolved the problem. I have been impressed with their service. Many thanks, Philip for analysing my crash IDs, diagnosing the cause in the first place and pointing me in the right direction. I never would have worked this out.

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great, thanks for following up & glad to hear that your firefox is working reliable again!