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I keep getting" the connection was reset" when trying to open a new page or trying to download anything what is causing this?

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  • 1 има този проблем
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  • Последен отговор от FredMcD

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this has happened continuously for a week now and I am unable to download my security system due to this problem can you please instruct me as to what I need to do and how to do it?

this has happened continuously for a week now and I am unable to download my security system due to this problem can you please instruct me as to what I need to do and how to do it?

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There are several posibilities you will have to check.

Type about:preferences#advanced<Enter> in the address bar.

Under Advanced, Select Network. Look for Configure How Firefox Connects and press the Settings button. If you are using a proxy, make sure those settings are correct. If there is no proxy, first use No Proxy. If there is a problem, then try System Proxy.


Some problems occurs when your Internet security program was set to trust the previous version of Firefox, but no longer recognizes your updated version as trusted. Now how to fix the problem: To allow Firefox to connect to the Internet again;

  • Make sure your Internet security software is up-to-date (i.e. you are running the latest version).
  • Remove Firefox from your program's list of trusted or recognized programs. For detailed instructions, see

Configure firewalls so that Firefox can access the Internet. {web link}


Disable your anti-virus for a short time as a test.


Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac Options)
key, and then starting Firefox. Is the problem still there?