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Some Content in e-mail wont show and Google Doodles don't work

  • 2 отговора
  • 1 има този проблем
  • 5 изгледи
  • Последен отговор от sathyme

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Hi

I am using Windows 7 - Laptop - Lenovo E540 - 2 months old. Firefox 37.0.1

I first noticed some content in my e-mails won't show - BUT if I open my e-mail in Chrome - no problem - I even checked it in the latest IE - which I never use - and no problem there as well - JUST FIREFOX

I have attached screen grabs of one particular daily e-mail i get and you can see I see the links in Chrome (under Doddle Top Stories) - but not in FireFox.

i also have Firefox on my Android (Nexus 5 - Kit Kat) phone and do not have the problem there.

ALSO: One of the latest Google Doodles that was interactive (The Pony Express one) - did NOT work or even show a "play button" in Firefox but in Chrome it worked no problem - so there seems to be a problem with that as well.

I Have Tried:

Firefox in Safe Mode Refreshed Firefox Disabled and then enabled each plug-in one by one as per the instructions Downloaded and installed the latest Java

I Know it's not my Anti-Virus (Symantec Endpoint 12) as I said it works with Chrome & IE

I have ALSO noticed that sometimes it times out or pages won't display/load and then I hit retry and it works - and it's not my WiFi as that doesn't seem to happen w/Chrome or my Cellphone.

I decided to pull out and fire up my old laptop (Lenovo Think Pad Z61T - Windows XP) that I replaced with the new one and see if it happened on this one - which I NEVER remember it doing at all - but since it updated to the latest Firefox - IT ALSO HAPPENS NOW on this one!

Is it the NEW update of FireFox that has a function I am not aware of?

I have not installed and re-installed Firefox as I figured that would be the last resort.

Has anyone else experienced this problem?

Any other advice other than what I've tried would be very much appreciated.

Thank you.

Hi I am using Windows 7 - Laptop - Lenovo E540 - 2 months old. Firefox 37.0.1 I first noticed some content in my e-mails won't show - BUT if I open my e-mail in Chrome - no problem - I even checked it in the latest IE - which I never use - and no problem there as well - JUST FIREFOX I have attached screen grabs of one particular daily e-mail i get and you can see I see the links in Chrome (under Doddle Top Stories) - but not in FireFox. i also have Firefox on my Android (Nexus 5 - Kit Kat) phone and do not have the problem there. ALSO: One of the latest Google Doodles that was interactive (The Pony Express one) - did NOT work or even show a "play button" in Firefox but in Chrome it worked no problem - so there seems to be a problem with that as well. I Have Tried: Firefox in Safe Mode Refreshed Firefox Disabled and then enabled each plug-in one by one as per the instructions Downloaded and installed the latest Java I Know it's not my Anti-Virus (Symantec Endpoint 12) as I said it works with Chrome & IE I have ALSO noticed that sometimes it times out or pages won't display/load and then I hit retry and it works - and it's not my WiFi as that doesn't seem to happen w/Chrome or my Cellphone. I decided to pull out and fire up my old laptop (Lenovo Think Pad Z61T - Windows XP) that I replaced with the new one and see if it happened on this one - which I NEVER remember it doing at all - but since it updated to the latest Firefox - IT ALSO HAPPENS NOW on this one! Is it the NEW update of FireFox that has a function I am not aware of? I have not installed and re-installed Firefox as I figured that would be the last resort. Has anyone else experienced this problem? Any other advice other than what I've tried would be very much appreciated. Thank you.
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Всички отговори (2)

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Hello,

The Refresh feature (called "Reset" in older Firefox versions) can fix many issues by restoring Firefox to its factory default state while saving your bookmarks, history, passwords, cookies, and other essential information.

Note: When you use this feature, you will lose any extensions, toolbar customizations, and some preferences. See the Refresh Firefox - reset add-ons and settings article for more information.

To Refresh Firefox:

  1. Open the Troubleshooting Information page using one of these methods:
    • Click the menu button New Fx Menu, click help Help-29 and select Troubleshooting Information. A new tab containing your troubleshooting information should open.
    • If you're unable to access the Help menu, type about:support in your address bar to bring up the Troubleshooting Information page.
  2. At the top right corner of the page, you should see a button that says "Refresh Firefox" ("Reset Firefox" in older Firefox versions). Click on it.
  3. Firefox will close. After the refresh process is completed, Firefox will show a window with the information that is imported.
  4. Click Finish and Firefox will reopen.

Did this fix the problem? Please report back to us!

Thank you.

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Thanks Mark - But as I said above - I Tried Refresh - that was one of the first things I tried.

NOW - interestingly enough - TODAY - The e-mail I posted pix of above FINALLY came out Fine - I think maybe b/c they are rolling out a new version '(WHICH I DO NOT want to upgrade to since I just got this working somehow - so I have to figure out how to stop the automatic upgrade) ' - The old version corrected itself ????- I don't know - but I will see if it lasts tomorrow - Thanks anyway - for your reply.