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HTML5 videos freeze after loaded, audio keeps playing

Posted

This started happening some months ago in my old laptop and it also occurs now in the new one. A lot of times, when I play an HTML5 video (not just in YouTube, it also happens in Streamcloud for example), after it's fully loaded and I start playing it, it will stop (on YouTube the "loading" animation appears), and the audio will keep playing. The only thing I can do is mute it and reload the page. Whenever it happens, it usually happens again after a while, and it's really frustrating to have to reload a few times after it's loaded to be able to watch a 1 hour video.

My laptop has two video cards, an Intel HD integrated one and a dedicated NVIDIA GeForce. It doesn't matter which one I use or if I turn hardware acceleration on or off, the issue persists.

What can I do?

This started happening some months ago in my old laptop and it also occurs now in the new one. A lot of times, when I play an HTML5 video (not just in YouTube, it also happens in Streamcloud for example), after it's fully loaded and I start playing it, it will stop (on YouTube the "loading" animation appears), and the audio will keep playing. The only thing I can do is mute it and reload the page. Whenever it happens, it usually happens again after a while, and it's really frustrating to have to reload a few times after it's loaded to be able to watch a 1 hour video. My laptop has two video cards, an Intel HD integrated one and a dedicated NVIDIA GeForce. It doesn't matter which one I use or if I turn hardware acceleration on or off, the issue persists. What can I do?

Modified by DaRk_St0rM

Additional System Details

Installed Plug-ins

  • Next Generation Java Plug-in 10.67.2 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Shockwave Flash 14.0 r0
  • Windows Activation Technologies Plugin for Mozilla
  • Battlelog Game Launcher (2.4.0)
  • Intel web components for Intel® Identity Protection Technology
  • Intel web components updater - Installs and updates the Intel web components

Application

  • Firefox 31.0
  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:31.0) Gecko/20100101 Firefox/31.0
  • Support URL: https://support.mozilla.org/1/firefox/31.0/WINNT/es-ES/

Разширения

  • Adblock Plus 2.6.4 ({d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d})
  • DOM Inspector 2.0.14 (inspector@mozilla.org)
  • Firebug 2.0.2 (firebug@software.joehewitt.com)
  • Greasemonkey 2.1 ({e4a8a97b-f2ed-450b-b12d-ee082ba24781})
  • InstantFox 2.8.9 (searchy@searchy)
  • LeechBlock 0.6.6 ({a95d8332-e4b4-6e7f-98ac-20b733364387})
  • Troubleshooter 1.1a (troubleshooter@mozilla.org)
  • Xoda Entertainment 1.5 (a00c98@wips.com)
  • PDF Viewer 1.0.277 (uriloader@pdf.js) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: Intel(R) HD Graphics Family
  • adapterDescription2: NVIDIA GeForce 840M
  • adapterDeviceID: 0x0a16
  • adapterDeviceID2: 0x1341
  • adapterDrivers: igdumdim64 igd10iumd64 igd10iumd64 igdumdim32 igd10iumd32 igd10iumd32
  • adapterDrivers2: nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um
  • adapterRAM: Unknown
  • adapterRAM2: 4095
  • adapterVendorID: 0x8086
  • adapterVendorID2: 0x10de
  • clearTypeParameters: Gamma: 2200 Pixel Structure: R ClearType Level: 100 Enhanced Contrast: 50
  • direct2DEnabled: False
  • direct2DEnabledMessage: [u'']
  • directWriteEnabled: False
  • directWriteVersion: 6.2.9200.16571
  • driverDate: 11-28-2013
  • driverDate2: 1-6-2014
  • driverVersion: 10.18.10.3368
  • driverVersion2: 9.18.13.3233
  • info: {u'AzureContentBackend': u'cairo', u'AzureCanvasBackend': u'skia', u'AzureFallbackCanvasBackend': u'cairo', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 0
  • numAcceleratedWindowsMessage: [u'']
  • numTotalWindows: 1
  • webglRenderer: Google Inc. -- ANGLE (Intel(R) HD Graphics Family Direct3D9Ex vs_3_0 ps_3_0)
  • windowLayerManagerRemote: False
  • windowLayerManagerType: Basic

Modified Preferences

  • accessibility.typeaheadfind.flashBar: 0
  • browser.cache.disk.capacity: 358400
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size.use_old_max: False
  • browser.cache.disk.smart_size_cached_value: 358400
  • browser.cache.frecency_experiment: 2
  • browser.places.smartBookmarksVersion: 7
  • browser.privatebrowsing.autostart: True
  • browser.sessionstore.upgradeBackup.latestBuildID: 20140716183446
  • browser.startup.homepage: https://www.google.es/
  • browser.startup.homepage_override.buildID: 20140716183446
  • browser.startup.homepage_override.mstone: 31.0
  • browser.tabs.drawInTitlebar: False
  • browser.tabs.warnOnClose: False
  • dom.mozApps.used: True
  • extensions.lastAppVersion: 31.0
  • font.internaluseonly.changed: True
  • gfx.direct2d.disabled: True
  • gfx.direct3d.last_used_feature_level_idx: 0
  • layers.acceleration.disabled: True
  • network.cookie.prefsMigrated: True
  • places.database.lastMaintenance: 1407796910
  • places.history.expiration.transient_current_max_pages: 104858
  • plugin.disable_full_page_plugin_for_types: application/pdf
  • plugin.importedState: True
  • privacy.cpd.offlineApps: True
  • privacy.cpd.siteSettings: True
  • privacy.donottrackheader.enabled: True
  • privacy.sanitize.migrateFx3Prefs: True
  • privacy.sanitize.timeSpan: 0
  • storage.vacuum.last.index: 1
  • storage.vacuum.last.places.sqlite: 1406846304

Misc

  • User JS: No
  • Accessibility: No
FredMcD
  • Top 10 Contributor
1008 solutions 14787 answers

Helpful Reply

Check that all of your software is up to date.

Also, post the web address where you are having problems.

Check that all of your software is up to date. Also, post the web address where you are having problems.

Question owner

I'm using the latest version of Firefox.

As I said, it happens on YouTube and others sites like Streamcloud, not in certain videos, it's pretty random.

I'm using the latest version of Firefox. As I said, it happens on YouTube and others sites like Streamcloud, not in certain videos, it's pretty random.
FredMcD
  • Top 10 Contributor
1008 solutions 14787 answers

When I said to check your software, I mean ALL of the software. Plugins, add-ons, all other programs.

Also, post the web address where you are having problems.

When I said to check your software, I mean ALL of the software. Plugins, add-ons, all other programs. Also, post the web address where you are having problems.

Question owner

All my plugins and add-ons are updated.

Since you insist, here's a video where I had the issue (been having it in pretty much all of them in some moment now though):

Video

All my plugins and add-ons are updated. Since you insist, here's a video where I had the issue (been having it in pretty much all of them in some moment now though): [https://www.youtube.com/watch?v=MsJ1I1cL_NY Video]
FredMcD
  • Top 10 Contributor
1008 solutions 14787 answers

Its not that I insist, its so I and others can look for ourselves.

Hellhammer - Satanic Rites (1983) (Full Album)

It played okay for me. Its possible your web service is too slow for the stream, so it has to pause the player now and then. Have you tried to download the clip?

There are several Help Articles here; https://support.mozilla.org/en-US/search?esab=a&w=1&q=youtube

Its not that I insist, its so I and others can look for ourselves. Hellhammer - Satanic Rites (1983) (Full Album) It played okay for me. Its possible your web service is too slow for the stream, so it has to pause the player now and then. Have you tried to download the clip? There are several Help Articles here; '''https://support.mozilla.org/en-US/search?esab=a&w=1&q=youtube'''

Question owner

My Internet speed is usually not a problem when watching YouTube videos (I can stream HD videos without a problem), and that specific video is actually just audio, so it loads completely in just a few seconds (I don't have MSE enabled, therefore DASH isn't enabled on YouTube, so I can load the entire video and then watch it), but suddenly it happens. Other times I may be able to watch a long video without a problem, as I said it's very random, it's driving me nuts.

Edit: I've noticed now that when playing video (again in YouTube or Streamcloud so far) if I enter fullscreen the video plays normally, but if I move the mouse causing the video controls to show, it starts lagging a lot. These issues are not present when using the Flash player.

My Internet speed is usually not a problem when watching YouTube videos (I can stream HD videos without a problem), and that specific video is actually just audio, so it loads completely in just a few seconds (I don't have MSE enabled, therefore DASH isn't enabled on YouTube, so I can load the entire video and then watch it), but suddenly it happens. Other times I may be able to watch a long video without a problem, as I said it's very random, it's driving me nuts. '''Edit:''' I've noticed now that when playing video (again in YouTube or Streamcloud so far) if I enter fullscreen the video plays normally, but if I move the mouse causing the video controls to show, it starts lagging a lot. These issues are not present when using the Flash player.

Modified by DaRk_St0rM

FredMcD
  • Top 10 Contributor
1008 solutions 14787 answers
We have had a few report those kinds of problems. https://support.mozilla.org/en-US/kb/flash-video-wont-play-full-screen?esab=a&s=fullscreen&r=1&as=s https://support.mozilla.org/questions/1001559?esab=a&s=fullscreen&r=2&as=s

Question owner

Those topics seems to related to Flash Player rather than HTML5.I have no problems when using Flash, but I'd rather use HTML5.

By the way, the fullscreen issue seems to be gone now, while the video freezing and audio continuing still persists, happening maybe more often now.

Those topics seems to related to Flash Player rather than HTML5.I have no problems when using Flash, but I'd rather use HTML5. By the way, the fullscreen issue seems to be gone now, while the video freezing and audio continuing still persists, happening maybe more often now.
FredMcD
  • Top 10 Contributor
1008 solutions 14787 answers

I have not tried this, but take a look at it;

https://addons.mozilla.org/en-US/firefox/addon/video-without-flash/ Video WithOut Flash 1.4.2 by TheDrev

Watch videos without flash

I have not tried this, but take a look at it; '''https://addons.mozilla.org/en-US/firefox/addon/video-without-flash/''' Video WithOut Flash 1.4.2 by TheDrev Watch videos without flash

Question owner

I don't understand, how could that add-on help solve this problem?

I don't understand, how could that add-on help solve this problem?
FredMcD
  • Top 10 Contributor
1008 solutions 14787 answers

I think it replaces the flash programs. I have not tried it.

I think it replaces the flash programs. I have not tried it.

Helpful Reply

But since I've already enabled the HTML5 trial in YouTube and the HTML5 player in Streamcloud, that would make no effect.

But since I've already enabled the HTML5 trial in YouTube and the HTML5 player in Streamcloud, that would make no effect.