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I had to reset FF. My toolbar with all my saved sites has disappeared. Never did that before.

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Good day! I recently reset my FF. Suddenly, all my saved sites (on toolbar) are missing, as well as those saved in the drop down on the side of the toolbar. This is the first time they ever disappeared when I reset FF. HELP!!! Please. They were used for business as well as personal use. Thank you,

Good day! I recently reset my FF. Suddenly, all my saved sites (on toolbar) are missing, as well as those saved in the drop down on the side of the toolbar. This is the first time they ever disappeared when I reset FF. HELP!!! Please. They were used for business as well as personal use. Thank you,

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jscher2000
  • Top 10 Contributor
3391 solutions 30793 answers

Sorry, by saved sites, do you mean your bookmarks or your last set of open tabs?

When you use the Reset feature, Firefox creates a folder on your desktop named Old Firefox Data and moves your settings (profile) folder in there. So you can recover many settings from there (some easily, some not so easily).

Bookmarks

You can use the Library dialog (Ctrl+Shift+b) to double-check that they're really gone and not just discombobulated in some manner. Check the 3 categories on the left: Bookmarks Menu, Bookmarks Toolbar, Unsorted Bookmarks. If they're all gone, you will need to restore a backup.

Consider: have you created any new bookmarks you want to keep? If so, here is the "four step" process. (If you don't care about the new ones, you only need Step #2.)

(1) Export current bookmarks to the HTML format. See: Export Firefox bookmarks to an HTML file to back up or transfer bookmarks. It's a good idea to open this in Firefox as a web page and skim through it to make sure it's complete before proceeding.

(2) Restore the latest JSON-format backup file. See: Restore bookmarks from backup or move them to another computer. Click "Choose File" and then click up to your desktop, into Old Firefox Data, into your old profile folder, into the bookmarkbackups folder, and then select the file with the most recent date first. If that doesn't restore, try an earlier date.

(3) Re-import the file of your most recent bookmarks from step #1. See: Import Bookmarks from an HTML file.

(4) Re-organize the imported bookmarks into the proper location(s). See: Create bookmarks to save your favorite webpages (skip down to "How do I organize my bookmarks?").

Does that work?

Tabs

This is messier. Let me know if you need this.

Sorry, by saved sites, do you mean your bookmarks or your last set of open tabs? When you use the Reset feature, Firefox creates a folder on your desktop named Old Firefox Data and moves your settings (profile) folder in there. So you can recover many settings from there (some easily, some not so easily). '''Bookmarks''' You can use the Library dialog (Ctrl+Shift+b) to double-check that they're really gone and not just discombobulated in some manner. Check the 3 categories on the left: Bookmarks Menu, Bookmarks Toolbar, Unsorted Bookmarks. If they're all gone, you will need to restore a backup. Consider: have you created any new bookmarks you want to keep? If so, here is the "four step" process. (If you don't care about the new ones, you only need Step #2.) (1) Export ''current'' bookmarks to the HTML format. See: [[Export Firefox bookmarks to an HTML file to back up or transfer bookmarks]]. It's a good idea to open this in Firefox as a web page and skim through it to make sure it's complete before proceeding. (2) Restore the latest JSON-format backup file. See: [[Restore bookmarks from backup or move them to another computer]]. Click "Choose File" and then click up to your desktop, into Old Firefox Data, into your old profile folder, into the bookmarkbackups folder, and then select the file with the most recent date first. If that doesn't restore, try an earlier date. (3) Re-import the file of your most recent bookmarks from step #1. See: [[Import Bookmarks from a HTML file]]. (4) Re-organize the imported bookmarks into the proper location(s). See: [[How to use bookmarks to save and organize your favorite websites]] (skip down to "How do I organize my bookmarks?"). Does that work? '''Tabs''' This is messier. Let me know if you need this.

Question owner

Thank you. It is not my 'bookmarks', as they are all still in 'bookmarks'. It was the sites I saved by dragging them from the address bar down to the task bar beneath the address bar. When that bar got 'full' they 'slid' over to a drop down on the right of the task bar, which displayed a little >. When clicking on that > the drop down appeared with ALL the sites that I saved from the address bar. I hope that makes it a little clearer. I'm desperate, as I used many of them for different work tasks, like converting a URL to a PDF, Payroll, Paycheck calculator, Banking, etc. Thanks again.

Thank you. It is not my 'bookmarks', as they are all still in 'bookmarks'. It was the sites I saved by dragging them from the address bar down to the task bar beneath the address bar. When that bar got 'full' they 'slid' over to a drop down on the right of the task bar, which displayed a little >. When clicking on that > the drop down appeared with ALL the sites that I saved from the address bar. I hope that makes it a little clearer. I'm desperate, as I used many of them for different work tasks, like converting a URL to a PDF, Payroll, Paycheck calculator, Banking, etc. Thanks again.

Question owner

You won't believe this, but they just suddenly reappeared after I sent you my last response!!! How weird is that??? I guess I'm OK for now, but will keep your original response, just in case, if that's okay? Thanks. Judy

You won't believe this, but they just suddenly reappeared after I sent you my last response!!! How weird is that??? I guess I'm OK for now, but will keep your original response, just in case, if that's okay? Thanks. Judy
the-edmeister
  • Top 10 Contributor
  • Moderator
3980 solutions 29940 answers

If that happens again please take a screenshot of that "fault" and post the screenshot here for us to see. https://support.mozilla.org/en-US/kb/how-do-i-create-screenshot-my-problem

It is best to use a compressed image type like PNG or JPG to save the screenshot and make sure that you do not exceed a maximum file size of 1 MB.

Then use the Browse .... button below the Post a Reply text box to upload the screenshot.


That said, a number of other users have mentioned a similar problem that occurred when the browser window wasn't maximized and they had moved their Bookmarks Toolbar Items to the Navigation toolbar and had removed the Search Bar (and placed it in the Customize Palette).

If that happens again please take a screenshot of that "fault" and post the screenshot here for us to see. https://support.mozilla.org/en-US/kb/how-do-i-create-screenshot-my-problem It is best to use a compressed image type like PNG or JPG to save the screenshot and make sure that you do not exceed a maximum file size of 1 MB. Then use the '''Browse ....''' button below the '''''Post a Reply''''' text box to upload the screenshot. ------ That said, a number of other users have mentioned a similar problem that occurred when the browser window wasn't maximized and they had moved their Bookmarks Toolbar Items to the Navigation toolbar and had removed the Search Bar ''(and placed it in the Customize Palette)''.
jscher2000
  • Top 10 Contributor
3391 solutions 30793 answers

Hi Judith G, I think that is the Bookmarks Toolbar. If it disappears again, check one of these places to make sure it is set to display:

  • right-click a blank area of the tab bar
  • right-click the "+" button on the tab bar
  • "3-bar" menu button > Customize > Show/Hide Toolbars
  • (menu bar) View > Toolbars
Hi Judith G, I think that is the Bookmarks Toolbar. If it disappears again, check one of these places to make sure it is set to display: * right-click a blank area of the tab bar * right-click the "+" button on the tab bar * "3-bar" menu button > Customize > Show/Hide Toolbars * (menu bar) View > Toolbars