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on a neew install of firefox I can not sync

Posted

I get a "unexpected error" on sign in

I get a "unexpected error" on sign in

Additional System Details

Installed Plug-ins

  • Shockwave Flash 14.0 r0
  • Google Update
  • iTunes Detector Plug-in
  • Nitro PDF plugin for Firefox and Chrome
  • Intel web components for Intel® Identity Protection Technology
  • Intel web components updater - Installs and updates the Intel web components
  • Adobe PDF Plug-In For Firefox and Netscape 10.1.7

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:31.0) Gecko/20100101 Firefox/31.0

More Information

Application Basics
------------------
Name: Firefox
Version: 31.0
User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:31.0) Gecko/20100101 Firefox/31.0
Crash Reports for the Last 3 Days
---------------------------------
All Crash Reports
Extensions
----------
Name: HP Smart Web Printing
Version: 4.51
Enabled: false
ID: smartwebprinting@hp.com
Name: Norton Toolbar
Version: 2014.7.3.12
Enabled: false
ID: {2D3F3651-74B9-4795-BDEC-6DA2F431CB62}
Name: Norton Vulnerability Protection
Version: 12.1.0.10 - 1
Enabled: false
ID: {BBDA0591-3099-440a-AA10-41764D9DB4DB}
Name: Skype Click to Call
Version: 7.2.15747.10003
Enabled: false
ID: {82AF8DCA-6DE9-405D-BD5E-43525BDAD38A}
Graphics
--------
Adapter Description: Intel(R) HD Graphics Family
Adapter Description (GPU #2): NVIDIA GeForce GT 730M
Adapter Drivers: igdumdim64 igd10iumd64 igd10iumd64 igdumdim32 igd10iumd32 igd10iumd32
Adapter Drivers (GPU #2): nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um
Adapter RAM: Unknown
Adapter RAM (GPU #2): 1024
Device ID: 0x0416
Device ID (GPU #2): 0x1290
DirectWrite Enabled: false (6.2.9200.16571)
Driver Date: 8-8-2013
Driver Date (GPU #2): 8-24-2013
Driver Version: 9.18.10.3272
Driver Version (GPU #2): 9.18.13.1242
GPU #2 Active: false
GPU Accelerated Windows: 0/1 Basic
Vendor ID: 0x8086
Vendor ID (GPU #2): 0x10de
WebGL Renderer: Google Inc. -- ANGLE (Intel(R) HD Graphics Family Direct3D9Ex vs_3_0 ps_3_0)
windowLayerManagerRemote: false
AzureCanvasBackend: skia
AzureContentBackend: cairo
AzureFallbackCanvasBackend: cairo
AzureSkiaAccelerated: 0
Important Modified Preferences
------------------------------
browser.cache.disk.capacity: 358400
browser.cache.disk.smart_size_cached_value: 358400
browser.cache.disk.smart_size.first_run: false
browser.cache.disk.smart_size.use_old_max: false
browser.cache.frecency_experiment: 3
browser.places.smartBookmarksVersion: 7
browser.sessionstore.upgradeBackup.latestBuildID: 20140716183446
browser.startup.homepage_override.buildID: 20140716183446
browser.startup.homepage_override.mstone: 31.0
dom.mozApps.used: true
extensions.lastAppVersion: 31.0
gfx.direct3d.last_used_feature_level_idx: 0
network.cookie.prefsMigrated: true
places.database.lastMaintenance: 1406078638
places.history.expiration.transient_current_max_pages: 99119
plugin.disable_full_page_plugin_for_types: application/pdf
plugin.importedState: true
privacy.sanitize.migrateFx3Prefs: true
storage.vacuum.last.index: 0
JavaScript
----------
Incremental GC: true
Accessibility
-------------
Activated: false
Prevent Accessibility: 0
Library Versions
----------------
NSPR
Expected minimum version: 4.10.6
Version in use: 4.10.6
NSS
Expected minimum version: 3.16.2 Basic ECC
Version in use: 3.16.2 Basic ECC
NSSSMIME
Expected minimum version: 3.16.2 Basic ECC
Version in use: 3.16.2 Basic ECC
NSSSSL
Expected minimum version: 3.16.2 Basic ECC
Version in use: 3.16.2 Basic ECC
NSSUTIL
Expected minimum version: 3.16.2
Version in use: 3.16.2
Experimental Features
---------------------

guigs2
  • Top 10 Contributor
  • Administrator
  • Moderator
697 solutions 7850 answers

Hi 347indian, There were some network issues with sync yesterday. Please try again today.

If you continue to have issues, turn on sync logging and paste a few lines with error messages.

How do I turn on sync logs:

  1. Open about:config and turn on: services.sync.log.appender.file.logOnSuccess and services.sync.log.logger.engine.bookmarks
  2. Restart Firefox and look at: about:sync-log
  3. Logs and error messages will be located here

Thank you and looking forward to your post.

Hi 347indian, There were some network issues with sync yesterday. Please try again today. If you continue to have issues, turn on sync logging and paste a few lines with error messages. How do I turn on sync logs: # Open about:config and turn on: services.sync.log.appender.file.logOnSuccess and services.sync.log.logger.engine.bookmarks # Restart Firefox and look at: about:sync-log # Logs and error messages will be located here Thank you and looking forward to your post.

Modified by guigs2

Question owner

.sync.log.logger.engine.bookmarks asks for a string. I restarted firefox tried to sync no log was created

.sync.log.logger.engine.bookmarks asks for a string. I restarted firefox tried to sync no log was created

Question owner

.sync.log.logger.engine.bookmarks asks for a string. I restarted firefox tried to sync no log was created

.sync.log.logger.engine.bookmarks asks for a string. I restarted firefox tried to sync no log was created
guigs2
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  • Administrator
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697 solutions 7850 answers

On that date I had a ton of login errors appending to my logs. Please make a local back up of your profile folder, then remove the account, then login again.

It may have been the network issue from last week.

On that date I had a ton of login errors appending to my logs. Please make a local back up of your profile folder, then remove the account, then login again. It may have been the network issue from last week.

Question owner

result of deleated profile

result of deleated profile

Question owner

retryed this moring same error

retryed this moring same error
guigs2
  • Top 10 Contributor
  • Administrator
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697 solutions 7850 answers

I should have asked this right off the bat. Can you please check your antivirus or Firewall to make sure that Firefox is allowed to connect. http://kb.mozillazine.org/Firewalls and"This Connection is Untrusted" error message appears - What to do

I should have asked this right off the bat. Can you please check your antivirus or Firewall to make sure that Firefox is allowed to connect. [http://kb.mozillazine.org/Firewalls] and[["This Connection is Untrusted" error message appears - What to do]]

Question owner

with the norton firewall i have made sure it allows everything

with the norton firewall i have made sure it allows everything
guigs2
  • Top 10 Contributor
  • Administrator
  • Moderator
697 solutions 7850 answers

Hi 347indian, Apologies for the delay, last week the forum notifications were backed up a few days. There was a network issue with sync in the first week of August that had the "unexpected error" and did take a few days to resolve.

Is is possible to remove the account from the mobile device then readd it to the new Firefox for Android? Also are you syncing over data/wifi?

Thank you

Hi 347indian, Apologies for the delay, last week the forum notifications were backed up a few days. There was a network issue with sync in the first week of August that had the "unexpected error" and did take a few days to resolve. Is is possible to remove the account from the mobile device then readd it to the new Firefox for Android? Also are you syncing over data/wifi? Thank you

Question owner

i am syncing over wifi and i don't have an android device just windows

i am syncing over wifi and i don't have an android device just windows
guigs2
  • Top 10 Contributor
  • Administrator
  • Moderator
697 solutions 7850 answers

Hi 347indian, When you receive the "Untrusted Connection" error, if you add the exception by clicking on the "Technical Details" can you visit the site?

Hi 347indian, When you receive the "Untrusted Connection" error, if you add the exception by clicking on the "Technical Details" can you visit the site?