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I am attempting to install Thunderbird on a new laptop and move personal folders from old to new PC. The installation process finds my email address and ISP information but fails with incorrect password.

Steps - 1. enter user name 2. enter email address 3. install finds correct ISP information 4. accept ISP information without changes 5. enter email password 6. process popup say incorrect user name, ISP info or password 7. login to ATT.NET successfully which indicates to me that the userid and password are correct for email account.

what other information could I supply to assist with problem resolution? I do not know what to do next.

Thank you, Neal

I see duplicate menu items for addons under Tools menu for some addons like ImportExport Tools NG for example and its developer identify the issue as longstanding Thunderbird bug on Mac.

Any idea about the isse?

The attached image shows the error message I get when I try to run Thunderbird. This has been the case for several months, and all of the suggestions I've found online have failed to make any difference at all.

It seems this must be a fairly common error with other software, but within Mozilla's help menus I could find only one thread of two messages that addressed it at all, with no solution offered.

I'm running Windows 11, and have had no problems with Thunderbird until this one.

I hope someone can offer a solution that works for me.

Thanks,

Neil Farrell

text appears wierd.i tried reinstalling,disable hardware accel, troubleshooting mode, and lot more. nothing solved this problem. i also have dev edition, but it works PERFECTLY FINE. website texts appear normal,but firefox texts dont. atleast english is readable, different languages(korean,japanese)appear as bunch of boxes and russian, and arabic.

Just installed Thunderbird on a new computer. I'm a long-time user, supporter, donator to the team. I just donated again. Now I get an "in your face attempt for donations" that I don't appreciate. It has to be removed every time I load mail. How do I get rid of this?

This will be a long question and in 2 parts, so I'll apologize up front.

1. I am running FireFox on my 11-year old MacBook and love it (MacOS Mojave version 10.14.6). However, my printer just crapped out, and my new HP 9120e requires MacOS Big Sur (11.x.x) or later. If I update to that OS, will I still be able to use FireFox? If so, where do I find it (see Question 2, below)?

2. Since my old MacBook is clearly reaching the end of it's life and my Excel and Word apps are also ancient, I am trying to transfer all my stuff onto a "New" MacBook that is running MacOS Monterey version 12.0.1. However, the "New" computer (I will not say "improved") has been a reliability nightmare and I just had it in for service. They wiped my disk clean to install the Monterey OS. So, other than Safari, I have no browser (or anything else for that matter). When I go to the App Store to download FireFox, and don't see it anywhere. Help!

I have a new Chromebook, having previously used a Microsoft Surface Pro. I have loaded Linux onto my Chromebook and now have installed Firefox and Thunderbird but I can't get my email account loaded onto Thunderbird. I receive a message as follows: "Unable to log in at server. Probably wrong configuration" I'm sure that I have entered the correct details. I was offered the chance to scan a QR code but that option doesn't seem to be there anymore. (The Chromebook doesn't have a front camera but it will lie flat so I was going to be able to use it)

Hello all, I just installed Firefox 138.03 64 bit with no problem and it seems to be working great as usual however I did notice an error in my Event Viewer which is Event 7023 Service Control Manager which was about The Mozilla Maintenance Service terminated (please see below). I have never seen this error concerning Firefox and I have been using it as my default for years now. I have no idea what to do to correct/fix this or if I should be concerned about it. I went to Services and the Mozilla Maintenance Service is set to Manual but when I tried to start the service it said it could not start the service because of incorrect function. Could someone please guide me as to what is going on and what I should do. Thank you in advance.

Respectfully, Don

Log Name: System Source: Service Control Manager Date: 5/13/2025 1:06:50 PM Event ID: 7023 Task Category: None Level: Error Keywords: Classic User: N/A Computer: DESKTOP- Description: The Mozilla Maintenance Service service terminated with the following error: Incorrect function. Event Xml: <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

 <System>
   <Provider Name="Service Control Manager" Guid="{555908d1-a6d7-4695-8e1e-26931d2012f4}" EventSourceName="Service Control Manager" />
   <EventID Qualifiers="49152">7023</EventID>
   <Version>0</Version>
   <Level>2</Level>
   <Task>0</Task>
   <Opcode>0</Opcode>
   <Keywords>0x8080000000000000</Keywords>
   <TimeCreated SystemTime="2025-05-13T17:06:50.5834493Z" />
   <EventRecordID>288758</EventRecordID>
   <Correlation />
   <Execution ProcessID="468" ThreadID="1884" />
   <Channel>System</Channel>
   <Computer>DESKTOP-      </Computer>
   <Security />
 </System>
 <EventData>
   <Data Name="param1">Mozilla Maintenance Service</Data>
   <Data Name="param2">%%1</Data>
   <Binary>4D006F007A0069006C006C0061004D00610069006E00740065006E0061006E00630065000000</Binary>
 </EventData>

</Event>

Hi Forum! My Firefox is constantly (weekly) asking to update, even though we're on the latest version (right now we're on 138.0.1 (64-bit) I've reinstalled Firefox a couple times but the issue still persists. I'm not sure what my next steps would be.

Thank you all in advance, I appreciate your knowledge and time!

When trying to update Thunderbird on Ubuntu 24.04 the installer says "Quit to Update". I have quit Thunderbird and unpinned from task bar, restarted and still the same. I then decided to uninstall and used 'sudo apt remove Thunderbird' which says it was removed, I then used 'sudo apt purge Thunderbird' which comes back with Package 'Thunderbird' is not installed, so not removed. So tried again, Guess what same result! Any Ideas please?

sudo apt purge thunderbird Reading package lists... Done Building dependency tree... Done Reading state information... Done Package 'thunderbird' is not installed, so not removed 0 to upgrade, 0 to newly install, 0 to remove and 3 not to upgrade.

Signature <unknown in nvwgf2umx.dll> | NDXGI::CDevice::FlushAndEnqueueSetEvent More Reports Search UUID d9593aae-27fc-42b4-ac33-c4df80250512 Date Processed 2025-05-12 00:33:56 UTC Uptime 603 seconds (10 minutes and 3 seconds) Install Age 169,246 seconds since version was first installed (1 day, 23 hours and 46 seconds) Install Time 2025-05-09 13:27:28 Product Firefox Release Channel release Version 138.0.1 Build ID 20250430203103 (2025-04-30) Buildhub data OS Windows 10 OS Version 10.0.19045 Windows Error Reporting

True

Build Architecture amd64 CPU Info family 6 model 23 stepping 6 CPU Count 2 Adapter Vendor ID

NVIDIA Corporation (0x10de)

Adapter Device ID

GT218 [GeForce 210] (0x0a65)

Startup Crash

False

Process Type gpu Crash Reason EXCEPTION_STACK_BUFFER_OVERRUN / FAST_FAIL_STACK_COOKIE_CHECK_FAILURE Crash Address 0x00007ffe333bfbf0 Total Virtual Memory 140,737,488,224,256 bytes (140.74 TB) Available Virtual Memory 138,531,054,325,760 bytes (138.53 TB) Available Page File 1,231,540,224 bytes (1.23 GB) Available Physical Memory 747,290,624 bytes (747.29 MB) System Memory Use Percentage 76 EMCheckCompatibility

True

App Notes

FP(D10-L1000-W0000100-T01) DWrite? DWrite+ WR? WR+The Crash report shows thus and my pc lost power suddenly and could not continue browsing .

I am currently running Thunderbird 137.0.2 (64-bit) and I don't get an automatic prompt for updates and haven't been getting them since I updated to Supernova and now Nebula.

I have the settings set to Check for updates, but let me choose whether to install them, which is the setting I have always had and I used to get automatic prompts for updates with a window opening to show the details of the update as I get in Firefox.

Can someone tell me how to get these automatic updates back.

I have attached a screenshot of the update window.

Thanks.