Thunderbird Community Forum

Hi Guys, I wonder if you can help . I have had Monzilla Thunderbird App for some while , primarily used for email, and access to my email account with Microsoft and has always been a bit of a pain to say the least. That I fear is because it was never set up properly by myself in the first place.

However, at the moment I can't receive any email from my PC ......."bards@btconnect.com " unless I sign in via a webpage. However, access via my smartphone using supplied Outlook email app, no problem.

So I am hopeful that you guys can help me sort out my PC access once and for all.

The current problem has arisen after receiving a forced donation / subscription page from Mozilla having made my donation I still do not have access to my email and folders.

Brief history: i. Originally PC access to account via Monzilla working fine, (donations made at intervals to Monzilla). ii. Microsoft then changed security systems and servers and with current setup at the time I couldn't get access to email incoming or outgoing ( problem with Imap / PoP3 servers). iii. Fix provided by Monzilla with new account denoted as .... bards@btconnect.com (OWL) whatever OWL stands for I do not know, (annual subscription required). iv. Even with the use of this get around , I still had problems sending mail this I believe was a problem down to default passwords and old server settings. (confliction between default settings and original account settings and use of OWL ? ). v. As mentioned above the current problem has arisen after receiving a forced donation / subscription page from Mozilla having made my donation I still do not have access to my email. problem with server settings again. Don't know what's going on ? and I am thoroughly confused and would appreciate some help getting things back on track. Just in case I have some difficulty accessing this platform and this forum / help page it would be much appreciated if any help could also be sent to the following email addresses bards@btonnect.com and grahambardo@hotmail.co.uk Many thanks

I am still waiting for help regarding the fact that Thunderbird is not downloading emails and hasn't done since 17th September. I have tried all the suggestions offered on forums and other online sites to no avail. I don't understand why no-one has bothered to help and I certainly don't understand why this happened at all. I went into hospital for 4 days and when I came back home, Thunderbird had stopped working and will not download any emails. I have 128.3.1esr (64-bit) and I use Windows 11. Account settings are fine Server settings have not changed Cache has been cleared

Can someone PLEASE help... Thank you

Jenny

When the Inbox is displayed and I delete one message, suddenly all the messages disappear. In their place is "No message found" even though the upper left of the screen shows that there are messages in the Inbox. All other folders also appear to have no messages.

The fix is to close and restart Thunderbird, and all messages re-appear. This happens at least once a day.

The program is running on Xubuntu 24.04.1. There are many message filters and the profile is around 7 GB.

Thanks in advance for any suggestion on how to fix. A screenshot is attached.

After the update to Thunderbird 128.3.1esr on October 10th I can no longer download my email. What did they change and when do they plan to fix it? The broken email is causing a financial burden on my company. Please help!

I had to uninstall and reinstall Thunderbird and now I no longer have the "reply" "next" "delete" "write" etc. type options on the menu bar. I can not figure out how to get them back. Please help. Thank you!

I have several emails. I've been noticing that some of my emails are going out with a "default" email. (I just saw this stated, but I can't find it again.) I never set a default email.

This does NOT happen when I reply to someone, only when I start a new email.

I went to each of the account settings and checked the box which says FROM address, and entered the correct address for each. It continues to use the Default reply email.

I found on this site a couple of old messages regarding this issue. A couple of replies said this will happen if the SMTP doesn't differentiate. With my service, it's the same SMTP for all the accounts - smtpauth.earthlink.net. The wanted reply email is in the User Name box in that dialog box.

Is there a way to tell Thunderbird to either NOT use a default email?

How do I see the rest of this notification? Nothing happens when I click on it. It happened after I tried to copy some emails from one account to another. MacOS High Sierra, Thunderbird 115.15.0 (64-bit).

Hi, I messed up my first email account creation with Thunderbird where I can't see any local emails and my server inbox is now empty (had +200 emails in there). I am in Ubuntu 24.04 LTS.

Here is what I did: 1- went into my server mail and moved every folder emails into my inbox

2- created my Thunderbird POP3 using the automatic process

   - said to delete emails after being downloaded

3- once created I wanted to create a personnalized folder this account (I have another email to do the same thing). I was pointing to a specific folder before I created a new one: ~/snap/thunderbird/common/.thunderbird/b*.default I pointed it to ~/snap/thunderbird/common/.thunderbird/f*

• • • can't remember if these were called profile location or something else. Please explain the purpose of it and when should we need to change it.

4- I went into my mail window and noticed Thunderebird Inbox being empty. I went back to my server inbox and it was also empty. I did not know why nothing was downloaded. I tried using the Get Mail a few times but nothing was happening. Tried to look for Synch something option but could not find any

5- I checked both folders above and saw the default one had tons of stuff why the second one had almost nothing. So I figured that before I had chosen the 2nd folder location, my inbox must have been downloaded into the default one.

6- tried in the console to copy the whole content of the first folder to the second one. I think I restarted at that point, not sure. But in the email list window there was "history.sqlite" listed instead of inbox and "minidumps" below it.

7- I added an import addon, imported the b*.default folder into a 3 one I created, had chosen Offline and restarted. Now in the email window nothing was showing up. I tried Get Mail but it said I needed to get off the Offline mode. I unchecked Working Offline in the File menu but still nothing.

If I do a Thunderbird restart, it asks me which of the 3 profiles I want to start Thunderbird with. If I chose the default one, it shows the history.sqlite and minidumps folders. If I chose the 2nd one I created, it has the same content. If I chose the 3rd one I created with the import, it brings me up to the step where I can create a Thunderbird email account.

Now I have no idea what to do. I still believe all my 200+ emails are in the b*.default folder but how to I switch back to it?

Please tell me I did not loose all those 200+ emails !!!

Hi, Thunderbirders -

Regarding the recent HostGator foreign-based DOS attack problem that resulted in having all my messages prior to 10/04/2024 wiped from my host account, I was able to download the entire Thunderbird folder, containing all these previous messages, from my office PC which was not online at the time of the incident, and which I have deliberately kept offline since:

C:\Users\User\Appdata\Roaming\THUNDERBIRD

Now I need the procedure to locate the older messages wherever they are stored in this folder and successfully download them (from 2017, so may have to do this in batches) into the current version running on my laptop, before I again attempt to login to Thunderbird from the office PC. Any step-by-step instructions would be greatly appreciated, and thanks again for all your suggestions so far.

FYI, the app itself is not infected with any virus - the messages were erased as part of the HostGator reinstall process, not a ransomware attack.

- Arthur

When I open Thunderbird (Mozilla), my files are not current. In other words, the most recent emails, probably since the last time I used Thunderbird, in my file folders are missing. I have tried changing the server settings but I think they are correct. Please be patient with me, I am unfamiliar with all the terminology, etc. Also, when I first enter Thunderbird, it does not recognize my password. A window opens with the message "Login to server imap.postoffice.net with username john.fn@usa.net failed." That message also appears when I click on Get Messages. Thanks for any help.

Adjusting existing outlook.com email account on Thunderbird with new 2 Step authentication from Microsoft. When I set the Servers settings as directed in Mozilla's support document, Thunderbird then initiates authentication, which brings up a Microsoft Login dialog, but when entering the existing outlook.com email address, the following error message occurs:

"You can't sign in here with a personal account. Use your work or school account instead."

This is a personal outlook.com email account that has existed for years. Thunderbird fails to log-in to this account. Happens also when creating this as a new account as well.

This must have been posted about before but I couldn't find anything. And in fact I asked here over a year ago and no one replied. Odd if I'm the only one with this issue.

For a year and few months now, I think since the recipient dropdown started showing grey on some listed entries and white for others, thunderbird seems to be often selecting contacts based on some weird criteria that doesn't work well at all.

For example if I type in Julie, yes I see Julie down the suggested list at position 3 or 4, but positions 1 2 3 seem to be completely random selections from my contacts. Since this change happened I've been trying to be super careful with trusting the position 1 offering, which used to almost always be what I was after, but yesterday I sent and email to the wrong person because I didn't check.

If this is supposed to be some great new feature of tbird (which in itself is great), can someone tell me how to turn if off?

for some reason thunderbird is not showing some of my folders. It is also showing unread messages in my inbox, when there are none. I thought problem might be too many messages in Trash and inbox, so I deleted most of the Trash and inbox. I still have problem. I think I tried restarting thunderbird.

Thanks, Ray

I downloaded and setup 2 days ago the Mozilla Thunderbird email program. My gmail account did fine and it operates as normal. My Comcast account does not even though when I set it up I got the green check mark and Comcast was recognized and registered. Now I constantly get this message: Login to server Mail.comcast.net with username ( withheld ) failed. I don't know how much more I can do that what I have already done? The Thunderbird program recognizes Comcast and Google granted access to my account. How can I stop this frequent fail message?