Showing questions tagged:

Need help changing account email

The email address that was used when my Mozilla account was first set up no longer exists, I'm trying to change it but the site keeps sending the confirmation codes to th… (read more)

The email address that was used when my Mozilla account was first set up no longer exists, I'm trying to change it but the site keeps sending the confirmation codes to the existing non-existent email address which I no longer have access to. How do I change the email address without losing any data?

Open 2

Tiny icon on top of Firefox icon in system tray

Recently a tiny icon of an empty shopping cart has been superimposed at the top right-hand corner of the Firefox icon in my system tray. I want to get rid of it. In addit… (read more)

Recently a tiny icon of an empty shopping cart has been superimposed at the top right-hand corner of the Firefox icon in my system tray. I want to get rid of it. In addition, just in the last few days, I'm being asked to choose among profiles when I sign onto Firefox and I want to have only one default profile and to avoid that extra step in signing on.

Open 2

i want a shortcut to open a specific profile . i created a short cut for one profile but even when i click that its opens the last used profile

i am unable to open a specific profile as i want its always taking me to last profile i used .I tried getting help from AI chat bots and made a short cut for a profile bu… (read more)

i am unable to open a specific profile as i want its always taking me to last profile i used .I tried getting help from AI chat bots and made a short cut for a profile but at the end even its opening the last profile i opened.

Open

Bookmarks missing

Greetings. Have Windows 11 Home . I have noticed in the last month that when I click on the star that Firefox is not saving my bookmarks. I have searched online for resol… (read more)

Greetings. Have Windows 11 Home . I have noticed in the last month that when I click on the star that Firefox is not saving my bookmarks. I have searched online for resolution to this problem to no avail. I am up to date on my version of Firefox . Could someone please provide the steps necessary to get this feature back. I have used Firefox as my primary browser for decades and the bookmark feature has always worked fine . Thank you in advance for your assistance .

Open 3

Firefox is not able to log into Amazon, while Edge is OK.

Firefox is not able to log into Amazon, while Edge is OK, I know that a lot of Windows 10 updates have been installed of late plus other changes I am unable to work out w… (read more)

Firefox is not able to log into Amazon, while Edge is OK, I know that a lot of Windows 10 updates have been installed of late plus other changes I am unable to work out whats wrong .......Help

Open 1

After version 149 update, search returns blank page on yahoo

Default homepage is yahoo. Since the update to version 149, if I do a search from yahoo, the new tab that opens with the search result is blank most of the time. I have… (read more)

Default homepage is yahoo. Since the update to version 149, if I do a search from yahoo, the new tab that opens with the search result is blank most of the time. I have to click reload for the search results to show up.

Is anybody else having that problem? Seems to be yahoo search specific but not 100% sure.

Dan

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Firefox crashed and now my shortcuts have gone and the bookmarks are not easily accessable

Firefox crashed and now my shortcuts have gone and the bookmarks are not easily accessible. I tried importing from the desktop but they are now in a long list and not a… (read more)

Firefox crashed and now my shortcuts have gone and the bookmarks are not easily accessible. I tried importing from the desktop but they are now in a long list and not as they were (in the toolbar. I can't gt the "bookmark summary" showing in the toolbar area.

Open 1

unterschiedliche primär email adressen am rechner und iphone

Hi ich habe versucht, die einstellungen zum einem fehlgeschlagenen login mit hilfe von chaptjpt zu verbessern. habe dadurch mein konto verändert. mein password neu erstel… (read more)

Hi ich habe versucht, die einstellungen zum einem fehlgeschlagenen login mit hilfe von chaptjpt zu verbessern. habe dadurch mein konto verändert. mein password neu erstellt und wiederherstellungsschlüssel ist nich korrekt. auf dem iphone ist alles drauf aber mit dem sekundären email adresse und das password ist auch weg wie kann ich die einstellungen lesezeichen auf den firefox im rechner übertragen?

schon mal Danke für die Hilfe

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account login suddenly frequently required

Recently (about a month) I have found I often have to login to my Firefox account in order to access saved passwords etc. Sometimes from one day to the next. It never use… (read more)

Recently (about a month) I have found I often have to login to my Firefox account in order to access saved passwords etc. Sometimes from one day to the next. It never used to do this. Can't find any setting like "trust this device" or similar to stay logged in.

Open

after the last firefox update i have lost my home page icons

hi there after the last firefox update i am unable to access my webmail at first, but now i have lost my firefox home page that has all my saved icons/shortcuts to freque… (read more)

hi there

after the last firefox update i am unable to access my webmail at first, but now i have lost my firefox home page that has all my saved icons/shortcuts to frequent web pages.

at the moment i am using having to use another browser to access my emails.

if i want to go through the history/bookmark tabs i can find some of my saved web pages. still cant access my webmail this way.

i am running windows 10 for the moment.

thanks for your help.

Open 1

Search needs serious help

Hello, The Firefox search engine needs serious help. Your AI result doesn't even come close to Google, ChatGPT or Copilot. I often ask a question only to get an unhelpf… (read more)

Hello, The Firefox search engine needs serious help. Your AI result doesn't even come close to Google, ChatGPT or Copilot. I often ask a question only to get an unhelpful answer and have to go to google to get a real answer. How come Firefox hasn't gotten on board with this yet? It's time!! - Nelson

Open 2

Not so much a question as a complaint....why so many stories on the Mozilla homepage require the reader to subscribe to the particular story source, just to read that one story

I'm an 81 yr old white male. I've chosen Firefox as my browser for 2 reasons. I feel that it keeps me relatively safe, and I enjoy the stories you choose for the home … (read more)

I'm an 81 yr old white male. I've chosen Firefox as my browser for 2 reasons. I feel that it keeps me relatively safe, and I enjoy the stories you choose for the home page. The problem is that over the years,, many stories on the homepage require the reader to subscribe to the story's source in order to read it.

For a man my age, that's nuts.....subscribe just to read that one story.....not gonna do it. Consequently, I've had to look elsewhere that which I wish to read. I recommend that you research other periodicals that might allow reading without the required subscription.

Scott Geesey Chester, VA

Open 2

Cache Restore

I use a SAAS solution for my small business (FreshBooks) that has not been working well with Firefox as of late. When I reached out to their customer care department the… (read more)

I use a SAAS solution for my small business (FreshBooks) that has not been working well with Firefox as of late. When I reached out to their customer care department they asked me to follow their resolution steps, which included wiping the cache and cookies for all of my Firefox browser. I did so at their request, it did not fix their issue (it appears to be something their developers are working on solving) and subsequently I lost a lot of retained other sites log-in and history. Is there a way to restore the cache cookies that were removed yesterday? Appreciate your help,

Patrick

Open

pop ups every time I change open a window

This issue started a few weeks ago. Frequently, when I switch from one page to another, I get a pop-up page from some unrelated business or form. I have started to fill… (read more)

This issue started a few weeks ago. Frequently, when I switch from one page to another, I get a pop-up page from some unrelated business or form. I have started to fill out an order form for a trusted business only to find out I am filling out another company's form instead. My page gets hijacked in this manner several times a day. It's not only annoying, but a security issue. One moving company keeps popping up. I am not moving, or even thinking about moving, but I keep getting this company's home page when trying to access other venues.

I don't know if this is related, but I installed Duck Duck Go a while back to avoid Google trackers. A few weeks ago I found that Duck Duck was no longer my preferred search engine and put it back as preferred. Whether coincidence or not, my problems began about that time.

Please help.

Regards,

Bill Okopski

Open

Changes in metadata tags in Microsoft 365 not updating due to cache issues

When changing tags in Microsoft 365 Term Store, the changes are not showing on the respective Sharepoint sites and lists when displayed in Firefox. The tags still show th… (read more)

When changing tags in Microsoft 365 Term Store, the changes are not showing on the respective Sharepoint sites and lists when displayed in Firefox. The tags still show the old values. Refreshing the page and deleting the cache does not solve the issue. Only uninstalling and then reinstalling Firefox resolves the issue. The problem does not occur in Microsoft Edge.

Open

Websites are currently using 17,179,869,183 GB of disk space.

Hello! I was just flushing my cache and i saw this number... o+I'm just curious how that could be possible? And where has those data been stored? I don't have that space… (read more)

Hello! I was just flushing my cache and i saw this number... o+I'm just curious how that could be possible? And where has those data been stored? I don't have that space...

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