Lost Backups

I recently had to do a hard reset on my Windows 11 PC. When I reinstalled Firefox, tried to retrieve my bookmarks, they are not there. Is there anyway to retrieve those… (read more)

I recently had to do a hard reset on my Windows 11 PC. When I reinstalled Firefox, tried to retrieve my bookmarks, they are not there. Is there anyway to retrieve those book marks from 6 months ago?

V

Asked by shicks1508 1 hour ago

Bookmark Sync not working

I upgraded to Windows 11 yesterday. I have always been logged in to Firefox with my email, so I thought the bookmarks will come back once I log in on the new windows, but… (read more)

I upgraded to Windows 11 yesterday. I have always been logged in to Firefox with my email, so I thought the bookmarks will come back once I log in on the new windows, but that didn't happen. Some of these bookmarks are work related, so they're fairly important.

Although I'm using the same email, my profile picture is gone too—replaced with a default one. (Not AI generated sentence. I just like using Em dashes)

What could have happened and what can I do to get my bookmarks back? I appreciate any suggestion you can give me.

Thank you in advance.

Asked by brightfulfuture999 1 hour ago

ai chat bot microphone permissions

hey i cant seem to figure out why the tab for the ai chat bot on the left hand side of the screen can not access my microphone.. i like to use google gemini and my microp… (read more)

hey i cant seem to figure out why the tab for the ai chat bot on the left hand side of the screen can not access my microphone.. i like to use google gemini and my microphone registers fine if i go directly to geminis website in my fire fox browser. but when i use the integrated tab on firefox it will not register my mic

Asked by rider0243 1 hour ago

Google suggestion in Firefox's address bar keep showing Japanese suggestions even though I chose English and Canada as language and location with my google account.

Google suggestion in Firefox's address bar keep showing Japanese suggestions even though I chose English and Canada as language and location with my google account. I us… (read more)

Google suggestion in Firefox's address bar keep showing Japanese suggestions even though I chose English and Canada as language and location with my google account.

I use same google account with google chrome, but google chrome doesn't show Japanese suggestion.

As for setting on Firefox, I unticked other than "show search suggestions".

How do I resolve it?

Thank you.

Asked by grn778 4 days ago

Last reply by grn778 2 hours ago

Email address

Please help me change my email address. I lost access to the old email i am using as primary. Problem is i cannot make any change to my account without changing my prima… (read more)

Please help me change my email address. I lost access to the old email i am using as primary. Problem is i cannot make any change to my account without changing my primary email

Asked by eltonmofokeng61 6 hours ago

Last reply by jonzn4SUSE 2 hours ago

site open very slowly

Hi there my default browser is Firefox Mozilla but certain sites open very slowly or not open at all. All things I did were clean the cache, reinstalling Mozilla softw… (read more)

Hi there my default browser is Firefox Mozilla but certain sites open very slowly or not open at all. All things I did were clean the cache, reinstalling Mozilla software but nothing works and its a bit frustrating. Also Adblock Plus wont work on you tube. Thank you in advance Kuba

Asked by qxxx 13 hours ago

Last reply by jonzn4SUSE 2 hours ago

Browser Control

I'm baffled by the statement of my Browser being managed by my organization since I am a single, non connected entity and have no organization, nor do I want one. I want … (read more)

I'm baffled by the statement of my Browser being managed by my organization since I am a single, non connected entity and have no organization, nor do I want one. I want control since I'm the one paying for it's use. Can you explain how to return control to me and only me? Thanks, KG

Asked by KG 11 hours ago

Last reply by jonzn4SUSE 2 hours ago

Lost all tabs after factory reset on phone

Recently had to get my phone repaired and did a backup beforehand (and Firefox sync was on) but when I restored my data Firefox was empty, all tabs gone. Is there any way… (read more)

Recently had to get my phone repaired and did a backup beforehand (and Firefox sync was on) but when I restored my data Firefox was empty, all tabs gone. Is there any way to get them back? And if not, any way to prevent this in the future? (I did look into my history, there are no previous tabs closed)

Thank you in advance!

Asked by asgn98 3 hours ago

Last reply by jscher2000 - Support Volunteer 2 hours ago

HBO max won't load anymore

Recently my HBO max started to not load on firefox... I've tried the usual suspects, cleared cache and cookies multiple times, but when trying to pick a profile, just a b… (read more)

Recently my HBO max started to not load on firefox... I've tried the usual suspects, cleared cache and cookies multiple times, but when trying to pick a profile, just a black screen loads. Nothing happens.

Picture below, every logged link of the site is like this, i can only access links before login, like answers/support/ads,campaigns etc. Those kind of pages load.

Also, sometimes, when accessing the site through search engines, the site loads, but on a different profile than the one I use, but when trying to switch profiles, the same thing happens again, nothing loads.

Asked by jobomon 4 hours ago

Last reply by jonzn4SUSE 2 hours ago

Outlook Sign-in

Since the last Firefox update, I am unable to sign into my Outlook account. When I click "Sign In" it opens a new tab with the sign-in buttons. Works fine in Edge and Chr… (read more)

Since the last Firefox update, I am unable to sign into my Outlook account. When I click "Sign In" it opens a new tab with the sign-in buttons. Works fine in Edge and Chrome.

Asked by RheaNL 3 hours ago

Last reply by jonzn4SUSE 2 hours ago

Soft porn on Firefox home page

Can Mozilla take off obscene content on the home page such as the girl sticking her butt out on the Firefox home page pocket tab? This is quite inappropriate--especially… (read more)

Can Mozilla take off obscene content on the home page such as the girl sticking her butt out on the Firefox home page pocket tab? This is quite inappropriate--especially for teens and children who might be online! I see this horrific specter every time I open Firefox. I cannot set it as my default as long as Mozilla has this kind of obscene photos on the Firefox home page. Thanks!

Asked by Linda Waits-Kamau 6 hours ago

Last reply by jeff-g 3 hours ago

always creates a Download Directory

so I personally never use the Download Directory, because I anyway always select the Download location. but even though I set the location to XYZ it creates a ~/Download … (read more)

so I personally never use the Download Directory, because I anyway always select the Download location. but even though I set the location to XYZ it creates a ~/Download Directory. I Also tired to set the default download location directly to my Home directory, but it still creates the ~/Download Directory.

I am not sure if it's a bug or if I can disable it, or if Firefox need too do it. but it becomes annoying to always delete the ~/Download Directory.

maybe it is an OS septic problem? (ArchLinux btw) but I highly doubt that.

so why does it always, and I mean always create a ~/Download Directory when I download, even though I never selected it, it's Just empty e.c.t.

Asked by nonamed duck 10 hours ago

Last reply by jeff-g 4 hours ago

Firefox 115.24.0esr (64-bit) on iMac slow internet connection measurments

https://speedtest.xfinity.com/ I have a 600 Mbps internet connection with Infinity. It measures the speed on Chrome, through my router, however, Firefox only measures t… (read more)

https://speedtest.xfinity.com/

I have a 600 Mbps internet connection with Infinity. It measures the speed on Chrome, through my router, however, Firefox only measures the internet speed at approximately 400Mbps. Firefox is slow. I have done all thing suggested to make Firefox perform better. What has happened to this browser? Also the Browser when loaded with too many tabs freezes and has to be forced quit. I started using Vivaldi that measures over 600Mbps. Comments. My laptop is a older iMac that still works perfectly running High Sierra. No more Mac's, Apple has lost it way on producing computers, and has defaulted itself to a phone company.

Attached is a screen shot that shows Firefox trying to measure the speed, but the test has frozen, will not complete.

Asked by rlmrlm 10 hours ago

Last reply by jeff-g 4 hours ago

Firefox Upload Speed Severely Bottlenecked (1/4th of ISP Speed) on Windows - All Troubleshooting Exhausted - Other Browsers/Apps Fine

Hello, I am having major issues with Firefox speeds, Mainly upload speeds. On Edge I am getting 400 up & down (no issues at all). However, on Firefox upload speed is… (read more)

Hello,

I am having major issues with Firefox speeds, Mainly upload speeds. On Edge I am getting 400 up & down (no issues at all). However, on Firefox upload speed is 144 Mbps, same on private windows. The only issue is with Firefox. Windows is up to date and Firefox version is 139.0.4 (64-bit)

Attached comparison screenshots for reference.

Below are the steps i performed:

=========================

Firefox Troubleshoot Mode Test: Download: 411.71 Mbps (Full Speed) Upload: 173.03 Mbps (Still Bottlenecked) Extensions Disabled Manually (Normal Firefox): No significant improvement. Hardware Acceleration Toggle (Normal Firefox): No significant improvement.

=========================

New Temporary Firefox Profile Test: Download: ~333 Mbps Upload: ~190 Mbps Problem persists even with a clean profile.

=========================

Temporarily Disable Windows Firewall Test: Resulted in ~349 Mbps Down / ~148 Mbps Up. Firewall re-enabled.

=========================

Could someone let me know how to get this fixed. Creating a new profile should have fixed issued assuming one of the extensions was causing the bottleneck. But even with a new profile its not making any difference.

Asked by Viv 4 hours ago