Primary Password issue

I am migrating to a new laptop. The new laptop keeps asking me for a primary password. I have never set one up. This issue doesn't happen on the old machine, only the new… (read more)

I am migrating to a new laptop. The new laptop keeps asking me for a primary password. I have never set one up. This issue doesn't happen on the old machine, only the new one. It also won't let me disable the pop-up that asks for the primary password. Please advise.

Asked by Lisa Corricello-McDowell 2 weeks ago

Last reply by Lisa Corricello-McDowell 22 hours ago

Sync FF on pc & iPhone II

Directions are sync & save data. This is wrong. There is NO "sync and save data" in the iOS FF menu. See attached. Therefore cannot scan QR code. Email does not work … (read more)

Directions are sync & save data. This is wrong. There is NO "sync and save data" in the iOS FF menu. See attached. Therefore cannot scan QR code. Email does not work because FF does not recognize my password which is written down and I am signed on to Mozilla. in iPhone settings FF allows camera. FF is set up to permit sync. The open tabs on PC do not sync to FF on phone. All directions do not work or are totally unclear. Nothing seems to agree with anything. Cannot sync. Cannot scan QR code. Cannot verify password.

Asked by JPM g 21 hours ago

Icons for my shortcuts got reseted

I've been using custom icons for all of my 36 shotcuts on Firefox start page. Today I opened Firefox and my icons are gone, Firefox slowy created its own ones and now I c… (read more)

I've been using custom icons for all of my 36 shotcuts on Firefox start page. Today I opened Firefox and my icons are gone, Firefox slowy created its own ones and now I can't refresh them to bring back my own, despite there are my links pasted into entry. This is how it looked like: https://i.imgur.com/4C9jaqK.jpeg and now it's like that: https://i.imgur.com/VDIoggt.jpeg absolutely horrible and it's not the first time Firefox did that. It's really time consuming to bring back old icons one by one, I have to upload each of them again to get new links, because somehow Firefox sees old links being in use and there's no way to refresh preview of them. Please give me faster method to bring back my old setting, I really hate changes so much!

Asked by nabaC 23 hours ago

Last reply by nabaC 23 hours ago

Browser Settings Problem

The Dismissed Suggestions > the "Restore" button (circled on the attachment) is not working (grayed out). It behaves the same in normal and private browsing. What co… (read more)

The Dismissed Suggestions > the "Restore" button (circled on the attachment) is not working (grayed out). It behaves the same in normal and private browsing. What could be the problem? Thank you

Asked by Tom_798 23 hours ago

Firefox 126.0 No Autocomplete

Ever since Firefox updated to ver 126.0 it no longer autocompletes with past history of visited websites like it used to. As a matter of fact it doesn't do anything in th… (read more)

Ever since Firefox updated to ver 126.0 it no longer autocompletes with past history of visited websites like it used to. As a matter of fact it doesn't do anything in the url bar anymore. Everything is turned on in settings but no luck. I have even tried uninstalling and reinstalling Firefox but nothing is working. I am on Windows 10 if this matters...thanks

Asked by R. M. 1 day ago

Uniconverter crashes firefox

Hi, I've used Wondershare uniconverter for quite a while without issue. Recently, every time I start a download in uniconverter, firefox crashes/closes. I tried troublesh… (read more)

Hi, I've used Wondershare uniconverter for quite a while without issue. Recently, every time I start a download in uniconverter, firefox crashes/closes. I tried troubleshoot mode in firefox with all extensions and add-ons disabled (I only have 1) and also cleared cache and cookies. Issue remains.

Has anyone come across this and/or has any suggestions?

Thanks.

Asked by niteowl01 1 day ago

My location is wrong using Google Maps - only in Firefox.

Windows 10, Firefox 120.0 (64 bit), Microsoft Surface Pro. We moved (1000 miles) and I when I use Google Maps in Firefox (not in Chrome or Edge), it still shows my loc… (read more)

Windows 10, Firefox 120.0 (64 bit), Microsoft Surface Pro.

We moved (1000 miles) and I when I use Google Maps in Firefox (not in Chrome or Edge), it still shows my location being at our old address. Very frustrating. Clearly is a Firefox issue because as stated, my correct location is shown using other browsers on the same computer.

My preferred browser is Firefox, but this is very frustrating. I searched for solutions but came up with nothing that related to the issue being ONLY in Firefox, not other browsers. I.e., it is not a system issue, it is clearly an application (Firefox) issue, so I'm looking for a fix at that level.

Asked by jim.mcwhirter 1 day ago

Video mute problem at watching stream

Hi, I have a problem. I am using Firefox browser (version: 126.0 64 bit) on Windows 11 Pro. Audio is automatically muted on all Kick broadcasts. (https://kick.com) Whe… (read more)

Hi,

I have a problem.

I am using Firefox browser (version: 126.0 64 bit) on Windows 11 Pro. Audio is automatically muted on all Kick broadcasts. (https://kick.com) When I refresh the page or click another streamer, I have to unmute the broadcast.

(I do not have this problem in the Google Chrome browser)

How can i fix it?

Asked by Hüseyin Şafak Küçük 1 day ago

Firefox does not display Facebook date/time stamp

Very recently Firefox just stopped displaying the date/time stamp on Facebook on a PC. Nothing has changed on my end. One day it worked, next day it didn't. I am using th… (read more)

Very recently Firefox just stopped displaying the date/time stamp on Facebook on a PC. Nothing has changed on my end. One day it worked, next day it didn't. I am using the latest version of Firefox (115.111.0.esr). I manage several pages and I need to see when people have posted. This is so annoying that I will likely switch everything to a new browser if this can't get fixed. Upon looking this up, I see this is a known issue. Please help. You can see in the attached posts how all posts appear with no date.

Asked by Denise 1 day ago

Authenticator software

I was advised to use the Authenticator.cc extension for my Firefox browser on Windows 10 PC, I can't get it to run. It downloads but will not then do anything. I can't ge… (read more)

I was advised to use the Authenticator.cc extension for my Firefox browser on Windows 10 PC, I can't get it to run. It downloads but will not then do anything. I can't get the icon into the menu bar, I can't scan a QR code, it just will not perform. Why not?

Asked by derek.peters 1 day ago

Firefox Private Browsing

I have recently been getting an error message when I open Firefox saying "The bookmarks and history system will not be functional because one of Firefox's files is in use… (read more)

I have recently been getting an error message when I open Firefox saying "The bookmarks and history system will not be functional because one of Firefox's files is in use by another application. Some security software can cause this problem". This has been happening since I clicked on a mail in Mail to unsubscribe from a spam/phishing mail list, which seemed to result in me installing Firefox Private Browsing, which I had never subscribed to. I have tried uninstalling Private Browsing but there is no way of doing that. I have even uninstalled and then re-installed Firefox completely but I still have the same problem. Because of the problem I have now lost all my bookmarks and history, and am unable to create new bookmarks and history. I have been on the help forums and seen that I can Disable Private Browsing by going through my anti-virus (Avast), which I have not yet tried because what I would really like to achieve is uninstalling and not having Private Browsing on my Start menu, rather than simply disabling it. Anyway, would disabling it solve the bookmarks and history problem ? Can anyone give me the solution ? Thanks. As you may gather, I am not very techno so you would have to give me the idiot's version of any instructions or advice.

Asked by jeremyboyce.com 1 day ago

Error code: PR_CONNECT_RESET_ERROR

Dear Firefox Support, I am writing to report an issue I am experiencing with Firefox Stable (v.126.0) when attempting to access the URL https://ibb.co. This URL is suppo… (read more)

Dear Firefox Support,

I am writing to report an issue I am experiencing with Firefox Stable (v.126.0) when attempting to access the URL https://ibb.co. This URL is supposed to redirect to https://imgbb.com, but instead, I encounter the following error:

Secure Connection Failed An error occurred during a connection to ibb.co. PR_CONNECT_RESET_ERROR

This issue seems specific to Firefox Stable, as I am able to access the URL without any problems on chromium-based browsers (Chrome and Arc) and Safari. Additionally, the URL works correctly on Firefox Nightly (v.128.0a1).

I have attempted several troubleshooting steps, including:

   Disabling all extensions
   Using private browsing mode
   Clearing cookies and cache
   Restoring settings to default

Unfortunately, none of these methods have resolved the issue.

Could you please assist me in resolving this problem? Any guidance or further troubleshooting steps would be greatly appreciated.

Thank you for your support.

Asked by Milindh Vijay 2 days ago

Since i upgraded my Mac OS to Sonoma, the type on Linked In is tiny, about 7 point

I am running a Mac Mini with the M1 chip. I recently updated the OS to Sonoma (14.5) from Monterey and find that the type on Linked In is tiny, only about 7 pt. My FF is… (read more)

I am running a Mac Mini with the M1 chip. I recently updated the OS to Sonoma (14.5) from Monterey and find that the type on Linked In is tiny, only about 7 pt. My FF is 126.0. My minimum font size on Firefox is set to 14 pt. If I make it larger, like 20, Linked In is readable, but all my other sites are too large and hard to navigate.

Your automatic reader thinks I'm running 10.5. I've never run 10.5 on this Mac.

LI says it is a Firefox problem, which it is, because the site reads fine on Safari.

I know that there are sites which don't work on Firefox, like Chase Bank, which is a drag. Please don't tell me that LI is another one.

Somebody, please help.

Ellen Perless

Asked by eperless 2 days ago

Passwords not saved in Firefox but show in Sonoma PASSWORDS

Firefox 126.0 on Sonoma running on my Mac Studio does NOT sync passwords but DOES sync bookmarks. Firefox will not save passwords nor will it load passwords from a .csv … (read more)

Firefox 126.0 on Sonoma running on my Mac Studio does NOT sync passwords but DOES sync bookmarks. Firefox will not save passwords nor will it load passwords from a .csv file Under Sonoma SYSTEM SETTINGS and PASSWORDS (after entering mac password) shows the website passwords there, but the passwords DO NOT show in Firefox. Restart of Mac or restart of Firefox does not fix this.

Asked by momiller77 2 days ago