Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Əgər kömək lazımdırsa lütfən yeni sual verin.

Whenever I do a "lookup" from other software, or click on a hyperlink from outside the browser, the browser appears but the URL is not in the address window and the link never loads.why?

  • 1 cavab
  • 1 has this problem
  • 11 views
  • Last reply by cor-el

myersri
myersri
more options

I may be reading an article while within Foxfire, and click on a hyperlink in the article...or I may be using Thunderbird email and click on a hyperlink within the email...or I may be using software like Quicken and do a "lookup" to a webpage...no matter, any time I click on the hyperlink, it will switch to Firefox automatically (good!) and the tab shows "loading", but a webpage never loads, and the URL address window never has anything in it. On the other hand, if I copy and paste the URL from whatever hyperlink I'm trying to use, and then paste that into Firefox's URL address window, it will open. How did I lose the auto load feature?

I may be reading an article while within Foxfire, and click on a hyperlink in the article...or I may be using Thunderbird email and click on a hyperlink within the email...or I may be using software like Quicken and do a "lookup" to a webpage...no matter, any time I click on the hyperlink, it will switch to Firefox automatically (good!) and the tab shows "loading", but a webpage never loads, and the URL address window never has anything in it. On the other hand, if I copy and paste the URL from whatever hyperlink I'm trying to use, and then paste that into Firefox's URL address window, it will open. How did I lose the auto load feature?

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Start Firefox in Diagnose Firefox issues using Troubleshoot Mode to check if one of the add-ons is causing the problem (switch to the DEFAULT theme: Tools > Add-ons > Themes).

  • Don't make any changes on the Safe mode start window.

See:

If it does work in Safe-mode then disable all extensions and then try to find which is causing it by enabling one at a time until the problem reappears.

  • Use "Disable all add-ons" on the Safe mode start window to disable all extensions.
  • Close and restart Firefox after each change via "File > Exit" (Mac: "Firefox > Quit"; Linux: "File > Quit")