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Google's websites works badly with Hardware Acceleration On (Google, Youtube, Gmail, Google Maps, ...)

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  • 1 has this problem
  • 12 views
  • Last reply by Lorenzo

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Hi everyone, I am currently using Firefox "112.0.1 (64-bit)" on Windows 10 "10.0.19045 Build 19045]"

I have problems using almost all Google websites: most of the times they do not load at first attempt, and when they do they do not works properly. As example: Youtube does not load (or the cached version says that there is no internet connection), then after a few attempts it loads but all thumbnails on the home are gray.

On another browser (Edge) all websites works normally.

Using private window has the same problem, I have no extension and no plugin other than OpenH264 Video Codec provided by Cisco Systems, Inc. and Widevine Content Decryption Module provided by Google Inc.. I tried emptying cache and also reinstalling Firefox.

The only fix I found on the web is to disable hardware acceleration from settings. If I disable it and restart the browser, then all websites works normally. Actually I can't see this as fix but as a workaround, since I am using a notebook and I'd like to use my GPU for video decoding and save energy.

Maybe I am missing something? Is there something I can do? Thanks.

Hi everyone, I am currently using Firefox "112.0.1 (64-bit)" on Windows 10 "10.0.19045 Build 19045]" I have problems using almost all Google websites: most of the times they do not load at first attempt, and when they do they do not works properly. As example: Youtube does not load (or the cached version says that there is no internet connection), then after a few attempts it loads but all thumbnails on the home are gray. On another browser (Edge) all websites works normally. Using private window has the same problem, I have no extension and no plugin other than ''OpenH264 Video Codec provided by Cisco Systems, Inc.'' and ''Widevine Content Decryption Module provided by Google Inc.''. I tried emptying cache and also reinstalling Firefox. The only fix I found on the web is to disable hardware acceleration from settings. If I disable it and restart the browser, then all websites works normally. Actually I can't see this as fix but as a workaround, since I am using a notebook and I'd like to use my GPU for video decoding and save energy. Maybe I am missing something? Is there something I can do? Thanks.

Chosen solution

Hi, in the original post I sent the PC configuration data, but I can't see them posted.

As I said, I know that I can disable hardware acceleration, but this is not a fix, this is just a workaround because I want hardware acceleration on that websites.

Anyway, I think I found the cause: I tried disabling the antivirus (Avast) and all the problems disappeared, even with hardware acceleration enabled.

Thank you. Bye.

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Good day! You can

 disable hardware acceleration where needed.

Please send your PC configuration data, this information will help improve future releases. Thank you for your request!

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Seçilmiş Həll

Hi, in the original post I sent the PC configuration data, but I can't see them posted.

As I said, I know that I can disable hardware acceleration, but this is not a fix, this is just a workaround because I want hardware acceleration on that websites.

Anyway, I think I found the cause: I tried disabling the antivirus (Avast) and all the problems disappeared, even with hardware acceleration enabled.

Thank you. Bye.