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Browser Update today created poblem

  • 4 cavab
  • 1 has this problem
  • 18 views
  • Last reply by hurtz33

hurtz33
hurtz33
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I think there was an update to my browser today. Now I can't sign into my Google gmail or Google main account because I think Firefox is trying to use a two-step verification that I set-up with the Titan Security key. I deleted this security key from my main Google account months ago, yet it keeps trying to use it but does not recognize the key now. I tried the other secondary method and just end up at the same verification window again, (screenshot attached). I can open gmail in Chrome browser no problem and I have verified the the Titan Key is removed from my account as a secondary verification, so I believe the problem is in Firefox browser. Any suggestions?

I think there was an update to my browser today. Now I can't sign into my Google gmail or Google main account because I think Firefox is trying to use a two-step verification that I set-up with the Titan Security key. I deleted this security key from my main Google account months ago, yet it keeps trying to use it but does not recognize the key now. I tried the other secondary method and just end up at the same verification window again, (screenshot attached). I can open gmail in Chrome browser no problem and I have verified the the Titan Key is removed from my account as a secondary verification, so I believe the problem is in Firefox browser. Any suggestions?
Attached screenshots

All Replies (4)

jonzn4SUSE
jonzn4SUSE
  • Top 10 Contributor
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What do you have here? see screenshot

hurtz33
hurtz33 Question owner
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It's enabled

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Clear the Cache and remove the Cookies for websites that cause problems via the "3-bar" Firefox menu button (Options/Preferences).

"Remove the Cookies" for websites that cause problems:

  • Options/Preferences -> Privacy & Security
    Cookies and Site Data: "Manage Data"

"Clear the Cache":

  • Options/Preferences -> Privacy & Security
    Cookies and Site Data -> Clear Data -> Cached Web Content: Clear

If clearing cookies didn't help then it is possible that the cookies.sqlite file in the Firefox profile folder that stores the cookies got corrupted.

  • rename/remove cookies.sqlite (cookies.sqlite.old) and when present delete cookies.sqlite-shm and cookies.sqlite-wal in the Firefox profile folder with Firefox closed in case cookies.sqlite got corrupted.

You can use the button on the "Help -> Troubleshooting Information" (about:support) page to go to the current Firefox profile folder or use the about:profiles page.

hurtz33
hurtz33 Question owner
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Deleting the Cache and cookies didn't work, so moving to the next step. However when I did a search for cookies.sqlite. I have several with the newest being the 21st of this month (latest update). My question is; Instead of deleting/replacing the current profile and renaming it old, can I just restore the profile from 1/14/20, which is when everything was working right? or replace the current one with the 1/14/20?