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How to contact support?

  • 12 cavab
  • 1 has this problem
  • 14 views
  • Last reply by McCoy

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I created an account and my server failed to get the verification email. The email address was locked and it says to contact support to get it back.

All Replies (12)

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Had issues adding the image before.

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Just hit the bit of text that says let us know.

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I did, it sends me to support.mozilla.org... Here essentially.

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Wait 24 hours First wait 24 hours until trying again. If it fails again and you still have access to the email account, then please create a bugzilla.mozilla.org account and use this link to create a request.

Can't access the original email? This is when your account is locked and you do not have access to the email account you created this Firefox account in, or the email is no longer accessible. I would recommend making a backup of your local profile first and then creating a new Firefox account.

If there is still a problem, please feel free to reply to this thread and we can help you the best that we can.

Modified by Ollie

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That seems an awful complex route, isn't there any other way?

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Not really. Accounts are usually blocked like this to prevent unauthorized access. Just wait 24 hours and don't try again until then otherwise the lock will be increased by a further 24 hours.

After 24 hours has passed. Try logging in again.

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Seçilmiş Həll

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Understood, if tomorrow it works I'll flag Ollie answer as the right one.

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So, I opened the bugzilla thread... Now waiting.

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They fixed it for me, so going to bugzilla is the way to go.

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Raizan said

They fixed it for me, so going to bugzilla is the way to go.

Good good! Happy to help!

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Hello Raizan,

You inadvertently marked cor-el's post as Chosen Solution, instead of Ollie's .....

You can rectify it by clicking on the 'Undo' button to the right of that post and then mark Ollie's post.

Thank you in advance  !