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Mozilla Thunderbird crash when open MS office attachments

  • 3 cavab
  • 1 has this problem
  • 23 views
  • Last reply by Wayne Mery

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Hello to all

We have one strange problem in one of our computers and we need some help to solve this.

Few days ago we have notice that on the Mozilla Thunderbird we can't open MS office files (attachments) and crash after that all the other files has open normally (PDF e.t.c).

This is the latest crash report

https://crash-stats.mozilla.com/report/index/31773551-5b2d-4baf-890e-bedff0180831

I was try to install a fresh copy of Thunterbird but that not solve the problem.

Anyone to help us on this ? Thank you

Hello to all We have one strange problem in one of our computers and we need some help to solve this. Few days ago we have notice that on the Mozilla Thunderbird we can't open MS office files (attachments) and crash after that all the other files has open normally (PDF e.t.c). This is the latest crash report https://crash-stats.mozilla.com/report/index/31773551-5b2d-4baf-890e-bedff0180831 I was try to install a fresh copy of Thunterbird but that not solve the problem. Anyone to help us on this ? Thank you

All Replies (3)

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UPDATED: Your crash report lists 'aseVCAPI.dll', so you must have 'Athena Smartcard'.

Update the Athena drivers for ID Protect Monitor

One place you get this: download from the following page the Windows driver 6.44.10 (section "ACTALIS" in the drivers table) http://sistemats1.sanita.finanze.it/wps/content/portale_tessera_sanitaria/sts_sanita/home/il+cittadino+e+la+tessera/come+si+attiva+la+cns/elenco+driver+tscns "

UPDATE: The above link seems to have moved, so I did some searching about and located this: https://sistemats1.sanita.finanze.it/portale/elenco-driver-cittadini-modalita-accesso?inheritRedirect=true

Modified by Toad-Hall

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Thank you very much for reply, i will try that and hope to solve this issue. Thanks again

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NXSGR said

Thank you very much for reply, i will try that and hope to solve this issue. Thanks again

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