Bizarre message and actions in updating

I'm on a Mac running OS 10.14.6. I have consistently updated, and currently have Firefox 115.20.0esr. Yesterday a tax website said my Firefox was out of date, and wanted … (read more)

I'm on a Mac running OS 10.14.6. I have consistently updated, and currently have Firefox 115.20.0esr. Yesterday a tax website said my Firefox was out of date, and wanted me to update. From within Firefox I clicked to update, and it downloaded an installer. But when I installed this new update, it's the same version: 115.20.0esr.

Can you shed any light on this? Is there any reason to keep this "new" version of Firefox?

Thank you for your help!

Asked by austinb7 1 hour ago

Last reply by jscher2000 - Support Volunteer 48 minutes ago

Rollback from 135.0 to 128.7.0

Hi, I need to roll back from Thunderbird 135.0 (Release Channel) to 128.7.0 (Extended Support Release) without losing any data. However, I am receiving a message about… (read more)

Hi,

I need to roll back from Thunderbird 135.0 (Release Channel) to 128.7.0 (Extended Support Release) without losing any data. However, I am receiving a message about creating a new profile due to compatibility reasons.

I would like to downgrade while maintaining a seamless experience, ideally with just a few clicks. This Thunderbird e-mail client is used in an operational environment. Could you guide me on how to do this?

Alternatively, is there a way to get my add-ons working again on version 135.0?

I also find Thunderbird’s handling of add-ons across different versions quite frustrating. The frequent compatibility issues between versions create unnecessary problems. Is there any plan to make this process more flexible in the future?

Thanks in advance for your help!

Asked by fred.stiens.online@gmail.com 14 hours ago

Last reply by david 8 hours ago

Trouble Moving Old profile to new pc

I *think* I've followed the instructions, but I am unsuccessful in moving Thunderbird Profile to new PC. I copied old profile to external drive. I opened Thunderbird on … (read more)

I *think* I've followed the instructions, but I am unsuccessful in moving Thunderbird Profile to new PC. I copied old profile to external drive. I opened Thunderbird on new PC and found Profile folder. I went up 3 levels and pasted old profile from external drive into folder on new PC. But my old data have not moved. When I go into new Thunderbird and choose "open profile folder", it shows me 3 files: the two that the system created in the new download, plus the old Profile that I pasted there. The new version of Thunderbird uses the "new download" profile as the default. What am I doing wrong? Thanx!

Asked by MikeSlv 1 day ago

Last reply by DavidGG 19 hours ago

New Edit PDFs feature

I just had a Firefox update and it stated: Edit PDFs in Firefox. How do I find this feature? I've looked in settings and all things listed from the "hamburger" menu and c… (read more)

I just had a Firefox update and it stated: Edit PDFs in Firefox. How do I find this feature? I've looked in settings and all things listed from the "hamburger" menu and can't find it.

Asked by Denise 1 day ago

Last reply by gerhard911 1 day ago

EMAIL LOG IN

As of the last update, I cannot log into my at&t email. I can log in using google chrome but can't using firefox. I've spent 4 hours on the phone talking to at&… (read more)

As of the last update, I cannot log into my at&t email. I can log in using google chrome but can't using firefox.

I've spent 4 hours on the phone talking to at&t tech support with no solution; therefore, it appears this log in problem may be because of a firefox update.

Is there any way firefox can fix this?

Thank you, George

Asked by mcdonaldatty 1 day ago

Last reply by jscher2000 - Support Volunteer 1 day ago

Firefox Root Certificate Expiration: Questions & Tips for Updating

Important update! On March 14, 2025, a critical root certificate in Firefox will expire. If you’re still using an older version (before Firefox 128 or ESR 115.13+), it’s … (read more)

Important update! On March 14, 2025, a critical root certificate in Firefox will expire. If you’re still using an older version (before Firefox 128 or ESR 115.13+), it’s crucial to update to Firefox 128 or newer to avoid issues with add-ons, DRM-protected content, and other features.

For full details, check out Update Firefox to prevent add-ons issues from root certificate expiration.

If you have questions about the update or need help with the process, this is the place to ask! Whether you’re just starting or you’ve already updated and want to share your experience, we’d love to hear from you.

Let’s come together, share tips, and ensure we’re all prepared. Drop your questions or insights below!

Asked by Lucas Siebert 4 months ago

Last reply by the_dankest_dungeon666 1 day ago

*.vcf file

I can't seem to find my *.vcf file and it is preventing me from proceeding on with the set-up Help!!! Fa'amatuai'nu Ngatokorua [Matua Nga] George Tekaua Tokorangi … (read more)

I can't seem to find my *.vcf file and it is preventing me from proceeding on with the set-up Help!!!

Fa'amatuai'nu Ngatokorua [Matua Nga] George Tekaua Tokorangi

Asked by Ngatokorua George Tikaua Tokorangi 2 days ago

Last reply by david 2 days ago

Cannot update 128.6.0esr

Each time I attempt to update Thunderbird I get the message that the update failed and I am asked to download the latest version. But if I try do download the "latest ve… (read more)

Each time I attempt to update Thunderbird I get the message that the update failed and I am asked to download the latest version. But if I try do download the "latest version" I am asked to donate - yet again.

Asked by alexham36 3 days ago

Last reply by christ1 3 days ago

Firefox needs to stop with this update notification prompt that is every few hours, cant seem to deactivate this

Hi, using Mac OS. Have tried the about:config set the auto update configs to false, still it keeps prompting every day or a few hours . There is also a timer setting. T… (read more)

Hi, using Mac OS. Have tried the about:config set the auto update configs to false, still it keeps prompting every day or a few hours . There is also a timer setting. They dont seem to work, and these update notifications are very irritating, keep popping up every 8 hours or so.

Not sure the necessity for these incessive updates every day or hours, it uses a lot of system resources and hdd space, can Firefox put back the option when we can just tick 'update only when we want them' , in these, no background timer required they use system resources and there are many of us do not want them.

Asked by kawadoc25211 2 months ago

Last reply by burjet 3 days ago

Thunderbird Download

Hello, could I ask how to to install the latest version of Thunderbird as I uninstalled to update, as a monthly donator a new download asked for donation of $15 which I … (read more)

Hello, could I ask how to to install the latest version of Thunderbird as I uninstalled to update, as a monthly donator a new download asked for donation of $15 which I payed and still cannot get a download to install. Regards Lloyd.

Asked by lloyd reid 2 weeks ago

Last reply by christ1 4 days ago