كل المنتجات Community Forum

1) Firstly, I posted earlier because I needed to add a second app-specific password to my account. What I discovered was that my Account Settings tab had disappeared. I got a response from someone that I had to change my email password, and it would reappear. IT DIDN'T. So I've changed my password and I still have no access to my Account Settings! What do I do? I really don't understand why, if I could log in with my old password, what the point is to change the password to correct the Account Settings problem. I need HELP!

2) I need HELP getting either Thunderbird (my normal email client) connected or change to a new email client that will actually work. The problem is that Thunderbird for some reason can't connect even with an app-specific password! I have been struggling with this for more than two days and there is NO HELP from GMX that solves the problem. And it's not just GMX, there's no help from Thunderbird. My sole source of help has been to post queries on the internet and follow what AI tells me which has been only part right. At least it's something. But now I can't even change my account settings!!!!

Can somebody PLEASE help me? [edited email from community support forum]

I bought Mozilla VPN a month ago, and nothing has turned up.

How do I get a refund of my money?

Then I can buy StartPage VPN.

Firefox is really going downhill.

Both Mozilla products spontaneusly disappeared from my computer. Firefox requested a reinstall, and all was recovered. Firefox completely disappeared, and I had to restore from backups. I am seriously worried. What is going on?

When I open WhatsApp Web in Firefox on my Android phone, it shows a message saying “WhatsApp works with Mozilla Firefox 115+” and asks me to update Firefox or use another browser. I want to use WhatsApp Web with Firefox. Please help me fix this issue.

I.m an 81 year old man , and It is very difficult for me to use the computer, and now you make it more difficult for me with this new addition of Thunderbird that makes it more complicated for me,My question is: can I continue using Firefox with out Thunderbird ( that I don't like it ) ?

Trying to remove Thunderbird. Windows add or remove programs isn't working. I'm trying Program Install and Uninstall Troubleshooter, which needs Thunderbird's product code.

I can't find it on the site. Can someone give me a hand?

I downloaded Thunderbird into a new computer and there are a lot less emails than on the old computer. I cannot find a setting to download the rest of the emails. Can you please help. Please send me an email telling me if I can download the rest of them.

Goal: I have outlook on a windows 10 desktop with many .pst files I want to keep (emails in folders and contacts)/import into TB. I want to set up Thunderbird on a new laptop PC and use TB instead of Outlook.

I'm setting up Thunderbird first on my desktop but I don’t know how to import the outlook files – one Q&A answer says first install an older version of TB that can do the outlook import (I started this and it couldn’t find my account so I got stuck); another Q&A answer says the outlook files have to be ‘offered’ to Thunderbird and may or may not be.

Can I have human help? I’m happy to pay. Otherwise I don’t think I can figure it out and I’ll just stick with Outlook. I see someone else switched to TB and then went back to Outlook. Hmmm. I wonder why?

Thank you so much. It sure seems like a great product you offer but it's overwhelming figuring out how to get there from here.

updates are happening at random times even when I am on line in the middle of important things. i want to schedule updates for 12 am midnight for any updates that may arise. please email me a detailed message on how to accomplish this as i am not a computer whiz kid. thank you for your time and expertise

I currently have Firefox 149.0.2 rapid release channel on Win10 Pro ESU.

I want to switch to the ESR channel.

How do I do that?

Is there anything I should be aware of to avoid problems?

Thanks!

Hi all,

I installed Thunderbird a few months ago to transfer emails from an email account that is about to be shut down to my Google email account.

I now want to uninstall Thunderbird (and delete all its files from my computer, including emails) but am worried my Google emails will also get deleted (e.g., due to syncing?) in this process.

I would have loved to keep Thunderbird installed but, due to my personal laptop being unavailable when this email transfer began a few months ago, I had to install Thunderbird on my work laptop instead, and I do not want Thunderbird to stay on my work laptop anymore (my employer allows employees to install any software but I will feel better if I just delete Thunderbird from the work laptop at this point).

Please advise, thanks.