Showing questions for topic:

I have paid a so called donation and it will not let me past the donation page

Needed to ire install thunderbird email and could not get past the "donation" page Paid a "donation" and still cannot get past the donation page The release channel butt… (read more)

Needed to ire install thunderbird email and could not get past the "donation" page Paid a "donation" and still cannot get past the donation page The release channel button did nothing Am thinking the donation is a scam How Can I use thunderbird for emails Margaret

Open 7 162

import settings to mobile phone

hi i want to import my settings to my new mobile phone (my previous one is dead) from my lap top, but it's impossible to scan the QR code, it's not scanning thanks in adv… (read more)

hi i want to import my settings to my new mobile phone (my previous one is dead) from my lap top, but it's impossible to scan the QR code, it's not scanning thanks in advance for your help

Open 7 40

Problem reinstalling Thunderbird

My Mac last night lost thunderbird (and numerous others things) and it's setting itself up again. I get an error that smpt already exists and I can't go any further! What… (read more)

My Mac last night lost thunderbird (and numerous others things) and it's setting itself up again. I get an error that smpt already exists and I can't go any further! What's going on? Using Comcast Mail.

Open 5 41

Firefox creates a shortcut every time it launches.

Version 154 (64 bit) creates a start menu shortcut in %appdata%/Microsoft/Windows/StartMenu/Programs/ with each and every launch. I have Firefox installed to "C:\Program … (read more)

Version 154 (64 bit) creates a start menu shortcut in %appdata%/Microsoft/Windows/StartMenu/Programs/ with each and every launch. I have Firefox installed to "C:\Program Files\Mozilla Firefox\

Installing a shortcut at launch is undesirable to say the least.

Is there a way I can disable this behavior?

Open 4 111

encountering a message of "The installation seems to be incomplete.

I am encountering a message of "The installation seems to be incomplete. Please check your hardware and disk setup and/or re-install." when trying to run Thunderbird. … (read more)

I am encountering a message of "The installation seems to be incomplete. Please check your hardware and disk setup and/or re-install." when trying to run Thunderbird.

This first occurred on a system that had been working for a while. An update may have been installed.

Here's what I've tried. -

Uninstall Thunderbird (along with Firefox and Mozilla Maintenance.) Checked for Program Files/Mozilla folder (all were removed). Run SFC / Scannow Run CHKDSK Installed pending Windows update. Restarted the System Renamed (essentially removed) Profiles folder Turned antivirus software off Downloaded and installed the latest version of Firefox, then Thunderbird. Launched Thunderbird. Still received the same error..

Any ideas on how to resolve the issue?

Open 3 30

Thunderbird is loaded on my Dell laptop (Win 11) twice. How do I delete one and save my messages?

There are two copies of Thunderbird on my laptop. Win 11. A newer copy appeared but does not have my old emails that I have saved. How do I safely get rid of it and keep … (read more)

There are two copies of Thunderbird on my laptop. Win 11. A newer copy appeared but does not have my old emails that I have saved. How do I safely get rid of it and keep all emails? Thank you.

Open 3 30

migrated to new Mac and Thunderbird damaged/deleted. What to do.

Migrated my data from old MacBook to new MacBook, and got a message of a damaged Thunderbird app. Deleted the app. Thus, I cannot retrieve personal data on my old Mac. … (read more)

Migrated my data from old MacBook to new MacBook, and got a message of a damaged Thunderbird app. Deleted the app. Thus, I cannot retrieve personal data on my old Mac. I do have a gmail account, but my preference always has ben to use Thunderbird. How do I proceed?

Open 3 10

How do I install Thunderbird

I have an old iMac running macOS High Sierra. After a power surge last night, I have been unable to access any mail accounts. Apparently this is because my iMac cannot us… (read more)

I have an old iMac running macOS High Sierra. After a power surge last night, I have been unable to access any mail accounts. Apparently this is because my iMac cannot use two-factor authorization. The recommended fix is to use Mozilla Thunderbird. I downloaded this, but when I double-click the .dmg file, I get a corrupt image message. I am wondering if this is because I have a 32-bit machine.

Open 3 81

Under installed apps I have two entries for Thunderbird: 1) 140.8.0, 2/25/2026, 244 GB (sic) and 2) 140.12.1, 7/2/2026, 250 GB. Is it safe to temove 1), and how is it possible to be that large an app?

Please let me know if it is safe to remove the older version of Thunderbird in the Installed Apps list. I also question whether the size of the app in the list is accurat… (read more)

Please let me know if it is safe to remove the older version of Thunderbird in the Installed Apps list. I also question whether the size of the app in the list is accurate; 250 GB seems quite enormous in a 500 GB hard drive. Thanks, Hans

Open 3 20

trouble setting up Thunderbird

I installed thunderbird for Windows on PC all was good till it went looking for a outgoing server a red box popped up and said outgoing server is already installed . That… (read more)

I installed thunderbird for Windows on PC all was good till it went looking for a outgoing server a red box popped up and said outgoing server is already installed . That ended the install.

Open 2 40

transfer to new phone

I used clone phone to transfer from a Samsung Galaxy S20 to a oneplus 15 and Thunderbird android did not transfer. How do I get it working and access my old emails? … (read more)

I used clone phone to transfer from a Samsung Galaxy S20 to a oneplus 15 and Thunderbird android did not transfer. How do I get it working and access my old emails?

Open 2 90