منتدى دعم ”Firefox“

After firefox update to 100.0 - i can't use any of my addons, and cant install new one. All my current updates appears in "disabled" status, and there's no "enable" button. I have many addons, so it's the global problem.

Also, i can't install any of updates from addons.mozilla.org, i get message "Installation aborted because the add-on appears to be corrupt". All addon xpi files are downloaded without problem using "save as", also, after clicking "install" on addons website i see download progress.

Please help to resolve this issue!

First, I am 78 and never used porn emails. For years, I did not receive porn emails. Some time ago, I started to get them in my spam box. You can't block them since they change their email address each day. Can't Mozilla in some way block them ? I could change my email address but so many friends and business have it.

Hi, for the long time when I have opened an PDF with external application, it was downloaded into system %TEMP%, then deleted after ext. app was closed. Very fine and expected.

Since ca. few weeks such PDFs are now downloaded to Desktop - and not removed afterwards! It's quite annoying to clear them again and again. I've checked, my %TEMP% and %TMP% are set correctly and writeable.

Problem: Firefox scrolls up to the top of page when I click on any video link on Tiktok site.

Details:

• Problem also exists in Private Window.
• I tried disabling all Extensions and it didn't help.
• Works normal only in Safe Mode.
• Tiktok works fine with other browsers.
• Page works normal 1 time after initial loading. I click on any video and it opens. When I exit video page and land back on video index, problem starts. Any mouse click (right,left and middle) makes FF jump to top of the page (even without scrolling. It's supposed to scroll just like when you press HOME on keyb.).
• 2 different behaviors on Tiktok Main Feed vs Tiktok User's Feed. On the Main Feed, when I click on a video, I see the page jumps to top but it opens the video link after a 1/2 sec delay. On the User's Feed, video link doesn't open. It just jumps to the top and does nothing.

Version: FF 96.0.3 (64-bit) for Desktop PC OS: Win 7 SP2

Any suggestions to pin and fix this?

Good Morning

Today I had to repair Firefox and after restarting, I felt a strange scrolling sensation, it was not the normal Firefox scrolling, I even thought I had openend the wrong browser...so I went check about:config , and found some values where changed as new default values:

general.smoothScroll.mouseWheel.durationMaxMS 200 general.smoothScroll.mouseWheel.durationMinMS 50

I tought it was me the problem so I installed an older version of Firefox (80.0) in order to compare, and found a normal scrolling and those values:

general.smoothScroll.mouseWheel.durationMaxMS 400 general.smoothScroll.mouseWheel.durationMinMS 200

I think this is a mistake from devs, if i wanted to have horrible scrolling, I could just use Edge instead of Firefox, could you please bring the original scrolling back to Firefox?

Thanks

Ever since IE changed to tabs on top firefox coders followed like mindless automatons without any regard to/for Mozilla community and users. We are sick and tired of being ignored. We want/need tabs bellow address bar. Now, tell us how to simply get tabs below address bar or tell the coders to provide us with the option. And, we don’t care about any excuses as previously provided or outright ignored by them.

Hello, I would like to know how to remove 'other bookmarks' folder from the right side of bookmark toolbar that showed up suddenly on my browser, it's right after the arrows to show more bookmarks. I can't seem to find a way to delete this.

Since updating my firefox version this morning, 2/10,2022, I am getting the following error message when accessing and navigating the following websites: youtube, yahoo, ncbsports, etc.

XML PARING ERROR: UNDEFINED ENTITY LOCATION: whatever website I am trying to access and navigate LINE 15, COLUMN 43:

I have restarted my computer and still get the error. All of my other computers, which have not be updated, are working fine. I am unable to reinstall the previous version since is not available to me.

Please help.

As of version 91 I think it was, around middle of 2021 (last year), in the dropdowns from the across-to-the-top bookmarks menu, the items are spaced out vertically way too much. So much space is wasted. I like the spacing they had before that version. I just want to go on record as giving feedback that I don't like it, and wish it went back to the original spacing. I have looked at https://support.mozilla.org/en-US/questions/1346987 and know there's all sorts of weird stuff I can do to customize my Firefox to get the spacing I want, however, my point with this post is to get feedback back to the Firefox developers to see if they will consider changing it back. If posting here is not the best way to get feedback back to the developers/designers/product-owners, please let me know the best way. I couldn't find another way.

Hi, Since a couple of days ago the "Print Preview" feature is not working properly again. I think we had an browser update. We had another one today and I was hoping the problem was going to be fixed but it was not.

I have the Print set to old (false) mode. I have used this mode for years to print all of my documents and webpages.

This is what is happening. I do my print preview and adjust the scale number accordingly. The print preview shows, I adjust number of pages, preferences etc. then hit print.

The page that prints is not complete. Is missing the part of the right side and bottom. I have not changed any printer settings. I have also changed it back to the NEW(true) printer mode an the exact thing happens. It happens with both webpages and documents. I first realized what what going on when I printed my bank statement and it was missing the right side and bottom of each page.

THIS IS NOT PRINTER PROBLEM!!!!! Using the EGDE and Explorer browsers, the pages print perfectly so it has to be a Firefox problem.

Can you please help me solve this problem. I hate to have to use another browser just to print. I have enclosed pictures of what is happening.

Amy

I'm running 96.0.3 (64-bit) on Windows 7 Ultimate 64-bit. Firefox has suddenly started having trouble with my local library's website. Chrome loads it just fine. Here's a sample URL:

https://jocolibrary.bibliocommons.com/v2/record/S36C592151

Firefox tries to load that for 60 seconds or so and then says "504 Gateway Time-out The server didn't respond in time. "

When I go to the main site:

https://jocolibrary.bibliocommons.com

Firefox will load it, though it takes a while, and everything seems ok except it flashes the message "Could not retrieve availabilities via API. Baker_And_Taylor short-circuited and fallback disabled." When I try to use the Search function on the page, I get the 504 error mentioned above.

I've tried running Firefox without add-ons and the same thing happens. I've tried deleting the cookies for this site as well.

Firefox has never had trouble with this site before late last night.

Today, when I go to print out a web page, the format of the Print Preview window has changed and the"Simplify Page" option is missing. I use this feature all the time. Without it many pages are impossible to print. How can I restore this feature?

Hello,

I have a PC with Windows Seven, and a local network 1Gb/s (wired, no Wifi) with a NAS. When Firefox is open, the speed of my local network slow down. It takes about 30 seconds to open a big picture on the NAS when Firefox is open, and 0.5 s when Firefox is closed. Same thing for video. I can't read a video when Firefox is open. With Chrome or other browser all is ok... Firefox version is 91.0.2 64 bits, but same issue with previous version.

I have made a new profile, a new install of Firefox, shut down my firewall and Antivirus, Opening Firefox in safe mode, repair Firefox, but no effect...

Any help will be extremely appreciated!

Thanks!

hi, i have a Seriously problem in charts in sites like binance but in other browsers there is not such a problem. the problem is when i move the mouse in the chart suddenly the chart crash somehow and all the cursor traces became visible and i see lots of Vertical and Horizontal line that shouldn't be there. i have deleted and reinstalled firefox once i have updated my firefox to last version i have deleted all old firefox data i have updated adobe flash player but still the problem exist. please someone help me fix it

I'm trying to create a DOS batch file to clear the current profile's cache (web site data only, not cookies). I have it working fine using a hard-coded path of the existing profile (I only have one profile), but I'd like it to remain viable in case a newer profile is created for whatever reason. Is there a way to retrieve the path into a variable?

Thank you!

Hi Mozilla Firefox team,

I have been using Firefox under windows 7 (64bit) for several years.

I could pay the windows package upgrade, but I really don't want to upgrade to windows 11,

I prefer a windows 7 interface and I want keep using Firefox browser.

However, yesterday I saw this market news as below:

https://techdows.com/2022/03/firefox-100-windows-7-kb4474419-update.html

Please advise how can I keep using Firefox with windows 7 (64 bit)

Thanks. mike (Hong Kong)

When I go to google.com and do a search the results page has the "tools" button but it does not work. The "people also ask" categories are also broken (they will not expand), and, if I click the "images" filter button to view images associated with my search it either shows no images (or only a few images) and a bunch of blank boxes. I have found that if I hold the shift key and click the reload button everything is back and working properly until the next time I do a google.com search, then it is back to the same odd behavior. So, my assumption here is that either a cookie or some site data is corrupting the results page for my search. Running Firefox 92.0 (64-bit) on a Windows 7 Dell machine and everything was working fine until about two months ago. Also, Chrome does not show the same behavior. BTW. I have also done everything I have found that was recommended to fix Firefox issues with Google search. Run Firefox in private mode, run without plugins, changed themes, created new profile, I even completely uninstalled Firefox and did a clean install all with the same results. Any help is appreciated. It is almost got me ready to move back to Chrome.

Hi,

I have 2 online stores built using Wordpress, both use the same theme, 'Storefront' and both using Woocommerce. The site with the issue, I am using a child theme.

Today I noticed the credit card input box on the checkout page is missing on the site with the child theme - the input fields aren't loading at all. (see screenshot) The issue only happens on Firefox and Firefox mobile. Everything displays on Chrome and Edge browsers.

I have deactivated all other plugins and checked after each one to see if the problem persists - it does. I have also tried using the Twenty Twnety-one theme to see if that makes a difference - it does not.

The site has previously been working and all boxes / input fields have been displaying properly until today.

If I inspect the element using FF console the document within the iframe is missing. Yet, when I use the console via Chrome or Edge it isn't (as expected becasue it displays on both browsers).

Any ideas as to why this behavour, will be appreciated - thanks.

Regards,

NOTE: I am using; Windows 7 / Android 8.0 FF 96.0.1 Chrome 97.0.4692.71 Edge 97.0.1072.62

As title says, an infinite scrolling web page like duckduckgo search results or reddit home page, stop loading after a few seconds. you can get maybe 2 pages of search results, but no more.