Firefox Community Forum

Do you have a real person, not a AI, programme, or any else? I want to talk to a live person. This programme I am currently trying to deal with is NO HELP

How do I get the Block Element feature back on this machine?

the Internet is getting harder to use with each update any programme adds.

I have Windows 7. I do not like any of the later versions. They do not work as well as Windows 7.

Please tell me how to contact a REAL LIVE PERSON WITH A FUNCTIONING BRAIN.

Chase bank has recently put a front end check that blocks all users with Windows 7 ,8 ,8.1. They have a page that says the browsers need to be changed to ones supported, yet they ignore the version of the browser "Firefox Setup 115.31.0esr.exe" which Mozilla updates monthly for security fixes. Thus they are effectively forcing anyone that bought a computer from 10/22/2009 to 01/10/2023 14 years.

I would like to know the number of users that are using the Firefox Setup 115.31.0esr release so that I can make Chase aware of how many home users they are impacting with this front end block to logging into Chase for our checking, savings, credit cards and mortgages. With some actual numbers they may reverse this problem by simply removing the front end check of windows version before allowing user login.

Without some idea of the potential number of users being blocked from access, they may just continue to ignore us.

And now that Windows 10 is not longer a supported version of Windows, will that be next. Steven Hudson [edited email from community support forum]

I left chrome and chromium browsers for firefox when it got recommended to me because the main selling point was no AI and no unnecessary bloating functions that slowed it down and that made searches accurate and reliable. Please, instead of trying to add more AI into it, work on removing what you've already implemented.

Mozilla's business model of not providing actual technical support for Firefox is the reason I will look for other browsers to use. If enough users avoid Firefox, their advertising revenues will dry up, and they will either go out of business, or start caring about their users. This is a horrible, unsustainable business model. business model.

Like many others, I had switched over to Firefox because it was the most secure and AI-free option out there. I was willing to accept there would be minimal AI "features" as long as I was able to disable them immediately, which I did. Pushing for more will only alienate the users and make the overall user experience worse. I am tired of checking every second picture if it's AI generated. I am tired of seeing AI generated articles. I never read the AI summaries because who knows when they'll tell me to add glue to my pizza to make the cheese stick more. We already have studies that show generative AI affects an individual's capacity for thought. I have people in my life that are being affected by it. Firefox, being the only non-Chromium based browser, is basically a beacon of normalcy in all this bullshit. Don't mess up the trust of your community by stooping so low. If we wanted AI slop we would be using Google Chrome.

Good morning,

I have been using the Dashlane Password system on my desktop for several years and it works great with Firefox, however, Firefox was recently upgraded (automatically) to Firefox version 145. Now I can no longer access the Dashlane application which contains all of my passwords. What should I do to recover my Dashlane application?

Just wanted to add my voice and say that I'm seriously disappointed with the change in the company's stance regarding generative AI. I only started using firefox recently, specifically because it doesn't shove AI slop down my throat, and of course that's already changing. The literal only consolation is that it sounds like I'll be able to turn it off in settings, but that isn't good enough. At this rate the enshittification of the entire internet is looking inevitable...

Hello yes I have been getting billed by Mozilla for the past 3 months and I have never used this service but somehow they have my credit card information so what I'm going to need is a cancellation and a refund for those three months did I have not used at all cuz obviously it doesn't work doesn't help against scam cuz I have scam calls all the time after scam emails I have all kinds of scam stuff you want to know what a scam is I feel this is a scam so please just give me my refund for 3 months or at least this and last month cuz this is this is getting to be ridiculous there's too much of this scamming stuff going on in this world today is there any honest places out there if so I have not been able to find one yet but please I need a refund cuz I'm tired of losing my heart and money by people that frankly just don't give a s*** thank you oh & me email is jewels112719@gmail.com and I have 2 charges of 10.59

How do I get into Mozilla settings and make sure Firefox updates are set for windows 11? Also, I need to track a package with UPS today & their website says pop-ups needs to be on. How is that done?

Hi Firefox community,

I’m not your usual tech influencer or a corporate “enthusiast”—I’m just a longtime open source user who’s spent more than a few years behind the veiled curtain, watching how this world of software and possibility unfolds. I love what Mozilla does for users like me. That’s exactly why I want to raise something: I keep seeing the word “chatbot” show up for Firefox’s new AI-powered assistants (like the sidebar and what’s coming next). But let’s be honest—“chatbot” belongs to the days of robotic customer service and scripted dead-ends.

What we have now in Firefox—powered by real LLMs (Large Language Models)—is a whole different species. Calling these assistants “chatbots” just doesn’t fit. It sells short what LLM-based assistants can do: they’re powerful, context-aware, and, at times, strikingly human in their conversation. New users might miss the true magic if we stick to old language. So why not call them “AI assistants,” “LLM-powered assistants,” or just “AI” instead? It would help everyone see the progress, and show how Mozilla’s still leading, not just catching up.

I’ll leave it open for discussion, but I hope others feel this shift too. Language shapes how we see these things—and sometimes it takes a Singular Fella (or maybe two) to nudge the world past old memes. Thanks for hearing me out, and here’s to a future where our assistants, and our words, keep getting smarter.

—Robert Beck