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[Sorry. We’ve locked your account.] Brand new account got locked because I couldn't receive the confirmation e-mail as the e-mail was still unusable

Today I switched the Firefox Sync account from old one to new one (just personal hobby, won't use the old e-mail anymore). I received this message: "The confirmation emai… (read more)

Today I switched the Firefox Sync account from old one to new one (just personal hobby, won't use the old e-mail anymore). I received this message: "The confirmation email we sent to ******@********* was returned and we’ve locked your account to protect your Firefox data. If this is a valid email address, let us know and we can help unlock your account." because the new e-mail was inactive for 48hrs so. It was my bad, I registered the new e-mail to Firefox Sync not long after it was made, so I have to wait for 48hrs till it is usable (provider's policy). Err... I'm not sure if the e-mail I wrote got auto-censor or not, so I censored it myself. I can give it to you whom concern later, if necessary. But I don't get the point here. How can you protect my Firefox data if it is just a whole new account that even not login successfully first time, still waiting for e-mail verification?

Asked by ftwh 3 weeks ago

Last reply by Emre Turunç 3 days ago

Not show my bookmark in firefox linux

Hello, I install new linux distro on my laptop, and sing in my firefox account. But my bookmark not sync and I not show them in my firefox. My bookmark still show in my f… (read more)

Hello, I install new linux distro on my laptop, and sing in my firefox account. But my bookmark not sync and I not show them in my firefox. My bookmark still show in my firefox android device.

Asked by Erfan 12 hours ago

Last reply by cor-el 10 hours ago

  • Archived

I can't see anything to confirm that I'm not a robot! The box is empty.

I'm using FF 3.6.8 on a Mac with OS 10.6.4. I can't see any words in the box where I'm supposed to confirm that I'm not a robot, so I can't start Firefox Sync. What setti… (read more)

I'm using FF 3.6.8 on a Mac with OS 10.6.4. I can't see any words in the box where I'm supposed to confirm that I'm not a robot, so I can't start Firefox Sync. What settings may be wrong?

Asked by Elmerot 10 years ago

Last reply by John99 9 years ago

  • Archived

e for the iPhoneAfter downloading Firefox Hom, I restarted Firefox but was not prompted to create an account.

I was emailed instructions for installing the free Firefox Sync add-on on my desktop. After successfully installing the add-on (Step 1) after Firefox restarted I was not … (read more)

I was emailed instructions for installing the free Firefox Sync add-on on my desktop. After successfully installing the add-on (Step 1) after Firefox restarted I was not prompted to create an account (Step 2). So I'm stuck.

Asked by mnicholas@unica.com 10 years ago

Last reply by Michael Verdi 9 years ago

  • Archived

Firefox Sync: Must all Firefox versions be the same?

My laptop uses Firefox 3.6.8, but my Windows XP desktop is stuck at Firefox 3.0.19. (Firefox crashes when I use 3.5 or 3.6 on my XP system. I've never been able to debug … (read more)

My laptop uses Firefox 3.6.8, but my Windows XP desktop is stuck at Firefox 3.0.19. (Firefox crashes when I use 3.5 or 3.6 on my XP system. I've never been able to debug the reason.)

So, will Firefox Sync work with this mix?

Thanks

Asked by ddrane 9 years ago

Last reply by TonyE 9 years ago

  • Archived

Sync won't install. I've tried several times on both XP and Vista machines, and after install/restart - nothing. No desktop icon, no screen prompts - its like nothing happened. Feels like a waste of time!

How much more detail can I add? I've got Firefox 3.6.8; I've tried to set up Home - but similar experience. I re-open Firefox and everything is exactly as it was. I've… (read more)

How much more detail can I add? I've got Firefox 3.6.8; I've tried to set up Home - but similar experience. I re-open Firefox and everything is exactly as it was. I've downloaded to both my XP desktop (and was charged $1 by iTunes for Sync, even though it's shown as 'Free'!), and - nothing. The download process looked OK, but after re-start, there were no on-screen prompts on restart, no desktop icon, nothing - not even a saved file in 'downloads' - my default location. I'm in the UAE, btw.

John

Asked by john_wigham 9 years ago

Last reply by cor-el 9 years ago

  • Archived

when trying to set up sync, why does it always tell me invalid email address?

I've downloaded Sync, I registered and signed up for Firefox add-ons. When I try to set up Firefox Sync.. I type in my username, password, then when it comes to email add… (read more)

I've downloaded Sync, I registered and signed up for Firefox add-ons. When I try to set up Firefox Sync.. I type in my username, password, then when it comes to email address, whatever letter I type first a red/white X box comes up saying invalid email address. Why?

Asked by BootyGuy 9 years ago

Last reply by rinehart 9 years ago

  • Archived

Installed sync on Firefox 3.6.8. I receive error message: Server Incorrectly Configured. How to fix it?

I installed Sync on Windows XP Home Edition, Firefox 3.6.8, with Zone Alarm and AVG anti-virus. Sync is not updating, instead it produces error message: Server Incorrectl… (read more)

I installed Sync on Windows XP Home Edition, Firefox 3.6.8, with Zone Alarm and AVG anti-virus. Sync is not updating, instead it produces error message: Server Incorrectly Configured and hangs up. How to fix it?

Asked by januszb 9 years ago

Last reply by jscher2000 9 years ago

  • Archived

Why do I have to Setup Sync everytime I open Firefox? Shouldn't it stay setup once you do it until you disconnect?

I have to setup Sync everytime I open Firefox. I'm using sync on 3 different computers and I have to re-set it up on all 3 of them everytime I open Firefox. How can I mak… (read more)

I have to setup Sync everytime I open Firefox. I'm using sync on 3 different computers and I have to re-set it up on all 3 of them everytime I open Firefox. How can I make it so that once it is setup I don't have to do it again?

Asked by TimOwen 9 years ago

Last reply by xxswfxx 9 years ago

  • Archived

I don't remember my firefox sync username.

I uninstalled Firefox 4 beta 5 and all the data from Firefox Sync. I don't remember my username for Sync. I'm wondering if there is a way that I can recover my username. … (read more)

I uninstalled Firefox 4 beta 5 and all the data from Firefox Sync. I don't remember my username for Sync. I'm wondering if there is a way that I can recover my username.

Asked by xingfi 9 years ago

Last reply by cor-el 8 years ago

  • Archived

Where do I set up my account for Firefox Sync? I downloaded Firefox Home on my iPhone and

I downloaded Firefox Home on my iPhone. I downloaded Firefox Sync on my PC. After I restarted Firefox, I did not receive prompts to set up a Sync Account. Where can I… (read more)

I downloaded Firefox Home on my iPhone. I downloaded Firefox Sync on my PC. After I restarted Firefox, I did not receive prompts to set up a Sync Account. Where can I do this?

Asked by trudyshaw 9 years ago

Last reply by the-edmeister 9 years ago

  • Archived

FF Sync Captcha Field is Blank

I cannot set up Firefox Sync. Every time I get to the captcha field, it appears blank and I can't get any farther. The blank captcha field only occurs in FF Sync. What … (read more)

I cannot set up Firefox Sync. Every time I get to the captcha field, it appears blank and I can't get any farther. The blank captcha field only occurs in FF Sync. What do I do now?

Asked by K011322 9 years ago

Last reply by kawika 9 years ago

  • Archived

I forgot my "secret phrase"...is there a "hint" facility?

I have sync set up at home, but my phrase is required (in addition to username & password) when setting it up on my work PC. Can my phrase be sent to me (at the emai… (read more)

I have sync set up at home, but my phrase is required (in addition to username & password) when setting it up on my work PC. Can my phrase be sent to me (at the email address I signed up with)?

Asked by dbswinford 9 years ago

Last reply by TonyE 9 years ago

  • Archived

unable to create account in Firefox Sync Setup "unknown error" when entering User Name (lower case alpha only)

when entering User Name in Create Your Sync Account, Red X with error message "Unknown error" appears below User Name field User Name contains only lower case alpha char… (read more)

when entering User Name in Create Your Sync Account, Red X with error message "Unknown error" appears below User Name field

User Name contains only lower case alpha characters

Password, Confirm Password & e-mail appear to be accepted

"Next" button is greyed out so I am unable to proceed.

Help will be appreciated

Asked by cfales 9 years ago

Last reply by sexysete 9 years ago

  • Archived

I installed and setup the Firfox Sync. It was disappeared in the Tools and Options after the Firefox is relaunched and need to re-install again. I'm using Firefox 3.6.10, OS Windows 7 Premium 64 bit.

Firefox Sync has been installed in my notebook but when the Firefox relaunch again, the Firefox Sync cannot be found in the Tools as if it has not been installed and can'… (read more)

Firefox Sync has been installed in my notebook but when the Firefox relaunch again, the Firefox Sync cannot be found in the Tools as if it has not been installed and can't find on the add-on list.

Asked by sinadave 9 years ago

Last reply by rnewman@mozilla.com 9 years ago

  • Archived

having installed the Sync Software and restarted Firefox the prompt to set up Sync has not appeared

I'm trying to switch form Xmarks to Firefox Sync -. According to the your description I should be automatically prompted to set up my Sync account after I restart Firefo… (read more)

I'm trying to switch form Xmarks to Firefox Sync -. According to the your description I should be automatically prompted to set up my Sync account after I restart Firefox following download and installation of the Sync software. This is not happening - so how do I proceed? Cheers

Andy Waters

Asked by andywaters 9 years ago

Last reply by TonyE 9 years ago

  • Archived

How i can export Xmarks settings (passwords, bookmarks) to import on Firefox Sync ?

Today, i use Xmarks and now, i hope to save all my settings on Xmarks to Firefox Sync (because Xmarks server will be shutdown on Janury 2011. How can export from Xmarks… (read more)

Today, i use Xmarks and now, i hope to save all my settings on Xmarks to Firefox Sync (because Xmarks server will be shutdown on Janury 2011. How can export from Xmarks my passwords to import in Firefox Sync ?

Thank you.

Asked by tecumuman 9 years ago

Last reply by crenvy 9 years ago