Showing questions tagged: اعرض كل الأسئلة
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Delete history across all synced devices?

I have 3 synced devices. Included in my sync options is History. Not all history seems to sync, and deleting history on one device doesn't delete it on the others. Can an… (read more)

I have 3 synced devices. Included in my sync options is History. Not all history seems to sync, and deleting history on one device doesn't delete it on the others. Can anyone tell me how to truly sync and delete all history across all synced devices? If this feature isn't already available, I ask that Firefox developers please make it available. Thanks!

Asked by puroprana 1 year ago

Answered by nadhra 1 year ago

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Sync Firefox in dual boot with Ubuntu 20.04.1 and Windows 10

Hello dear Firefox community, I'd like to sync my Firefox of my Windows 10 and Ubuntu 20.04.1. The only option available for me in the sync menu is to scan a QR-code whic… (read more)

Hello dear Firefox community,

I'd like to sync my Firefox of my Windows 10 and Ubuntu 20.04.1. The only option available for me in the sync menu is to scan a QR-code which does not work in dual boot system. Do you have any ideas what to do? Thank you very much already! -Jo

Asked by johanna.czech 1 year ago

Answered by cor-el 1 year ago

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Did a system restore and firefox was rzemoved from my windows 7 computer, had pword saved but now it's gone

I did a system restore because I thought an update had messed up some things, specifically I could not sign in to a site I use regularly because I would get a black scree… (read more)

I did a system restore because I thought an update had messed up some things, specifically I could not sign in to a site I use regularly because I would get a black screen and a message stating that "Northern Tool" is not currently available in your country. I had been using a vpn but it was set for a U.S. city and both I and the website are in the U.S. also. After system restore for a time only 2 days prior, my Firefox was apparently removed from my computer and all history of it. Now I am having trouble re-installing and using sync to get back my saved stuff. This is all on another PC with Windows 7.

Asked by BOB 1 year ago

Answered by jscher2000 - Support Volunteer 1 year ago

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Duplicate devices in "Send Tab to Device" list - but not in accounts.firefox.com

I have many duplicate entries in the "Send Tab to Device" menu, which I believe are from old installs. This occurs on both desktop version of Firefox and Firefox Android.… (read more)

I have many duplicate entries in the "Send Tab to Device" menu, which I believe are from old installs. This occurs on both desktop version of Firefox and Firefox Android.

The problem is they do not appear in https://accounts.firefox.com/settings#connected-services so I cannot remove them. Only the actual devices I am using appear there.

Any ideas?

Asked by apathetic 1 year ago

Answered by jonzn4SUSE 1 year ago

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Sync and pair QR codes cut off at the bottom, can't scan them with phone on Linux

I am using the latest MX Linux Distro and Firefox 85. I am trying to setup sync with my phone so I can access all my bookmarks and such on my phone. It pops up with a QR … (read more)

I am using the latest MX Linux Distro and Firefox 85. I am trying to setup sync with my phone so I can access all my bookmarks and such on my phone. It pops up with a QR code to scan in the Firefox on the phone but it would never scan. After a closer look at the QR code, it is cut off at the bottom and there seems to be nothing I can do to get around that. Endless searches make it out that I am the only one having this problem.

I don't know if this is a bug in Firefox, a bug in the interface, a bug somewhere else, or what. I just want to make it work. Thank you.

Asked by markreaves1984 1 year ago

Answered by markreaves1984 1 year ago

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Bookmark import from Firefox Sync.

Hi, I have a probem. My PC broke down. I lost all my data. After i reinstaled Firefox on my pc and Connected it to Sync, i was not able to get my bookmarks back. I see th… (read more)

Hi, I have a probem. My PC broke down. I lost all my data. After i reinstaled Firefox on my pc and Connected it to Sync, i was not able to get my bookmarks back. I see them on my phone under - Bookmarks - Desktop Bookmarks, but i can' t see them on my PC. I tryed to sync them, but nothing. I remember that when this happened last time, i just loged in and got all my bookmarks back, but now i have lost half a day, but got nothing out of it....

Asked by Armands 1 year ago

Answered by cor-el 1 year ago

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Syncing to 2nd computer

I am logged in to Firefox on my iMac. I added the 'master password' and wrote that down as my Firefox password, and deleted the previous password. It is only 4 characters… (read more)

I am logged in to Firefox on my iMac. I added the 'master password' and wrote that down as my Firefox password, and deleted the previous password. It is only 4 characters.

I now want to sync to my Macbook Air, but it does NOT accept that password, complaining that it is only 4 characters.

How can I sync to my Macbook Air?

Thanks!

Asked by netra 1 year ago

Answered by jscher2000 - Support Volunteer 1 year ago

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Update removed my settings and addons because of "Old" profile

Hello! Since the most recent firefox update, my settings and extensions have been inaccessible to me due to my firefox account profile being "old." It has been working pe… (read more)

Hello! Since the most recent firefox update, my settings and extensions have been inaccessible to me due to my firefox account profile being "old." It has been working perfectly until this update. If I try to change my profile to my old one, it forces me to create a new one which does not include my saved addons and settings. I am able to usually manually move my bookmarks to the new profile via the files stored locally. I really need access to the settings and extensions, so it would be great if someone can help me to recover them. I tried to troubleshoot by finding my extensions local folder from my old profile, and I copied it to a new profile, but it didn't work. I am also wondering, if I do copy the extensions successfully, how can I also copy the settings preferences? Any solution is appreciated, thank you!

I tried this: https://support.mozilla.org/en-US/kb/recover-user-data-missing-after-firefox-update And I tried this https://support.mozilla.org/en-US/kb/profiles-where-firefox-stores-user-data#w_what-information-is-stored-in-my-profile

Asked by reimoon 8 months ago

Answered by caspy7 7 months ago

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Bookmarks do not sync

If I make a change to my bookmarks they do not sync between devices. For example I moved some bookmarks on my Windows desktop but the changes do not appear on my iPad. I … (read more)

If I make a change to my bookmarks they do not sync between devices. For example I moved some bookmarks on my Windows desktop but the changes do not appear on my iPad. I tried forcing a sync on both devices but that did not work. I disconnected the sync on the iPad and then reconnected using the bar code. After watching the sync wheel spin for a while the bookmarks were in sync. Then I deleted a bookmark folder on the iPad but that change is not visible on the desktop.

Why do the bookmarks not stay in sync??

Asked by dclark 1 year ago

Answered by cor-el 1 year ago

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Is it possible to change my email for my Firefox account?

My school email is going to be disabled in a couple of months and I was wondering if there's a way to just change the email associated with my Firefox account, or if I'll… (read more)

My school email is going to be disabled in a couple of months and I was wondering if there's a way to just change the email associated with my Firefox account, or if I'll have to make a new one and carry over my bookmarks/settings/addons etc. manually.

Asked by April Vega 8 months ago

Answered by cor-el 8 months ago

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Firefox reinstalled by itself and deleted all old data

Hi guys, Yesterday when I found that Firefox was updated and reinstall a new version by itself and the problem is that it deleted all old data (passwords, cookies, prefer… (read more)

Hi guys, Yesterday when I found that Firefox was updated and reinstall a new version by itself and the problem is that it deleted all old data (passwords, cookies, preferences...) and I did not find the folder "old firefox data" on my desktop. Is there a way to get back all those data please?

Many Thanks

Asked by Maher 1 year ago

Answered by FredMcD 1 year ago

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Oddest thing - asking for a "code scanner on your Firefox app" to complete set-up

I initially just wanted to get some ad-blocking program to keep down the volume of all the flashing ads showing up on webpages. I'm working with a new laptop computer, an… (read more)

I initially just wanted to get some ad-blocking program to keep down the volume of all the flashing ads showing up on webpages. I'm working with a new laptop computer, and my old laptop had been "tweaked" with some Mozilla extensions (?) to address this, and I wanted to get the same on my new laptop. So I opened the application menu - the 3 horizontal bar icon, top right. First thing at the top, it asks me to sign in. Honestly, I don't think I ever did this. So I used one of the many secondary email addresses I use for this type of thing, put in a password, and created an account. Up popped a screen saying, "This Firefox is connected". Then down below, it said, "Sign in to Firefox on another device to complete set-up". Ugh, really? Ok, fire up the old laptop and open up Firefox and sign in using the same email and password. Here's where I get lost - up pops a screen that says, "Connect another device". Then down below it says, "Open the code scanner on your Firefox app and show code when ready." And there's a "Show Code" button down below this. But I'm hesitant to press it, because I don't know what my code scanner is, I don't have a flatbed scanner (if that's what they're talking about), my phone is broken (part of the reason I have a new laptop today), and I don't see any Firefox apps called "code scanner", and nothing in the help community that I can find about code scanning. So what the hell? I can't be the only person who's gone down this rabbit hole...

Asked by cjm999 1 year ago

Answered by cor-el 1 year ago

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Download my Firefox sync data

Hello Google has a service called "Takeout" through which users can download all of Chrome's synchronized data, including history and bookmarks, in a zip file. Does Mozil… (read more)

Hello

Google has a service called "Takeout" through which users can download all of Chrome's synchronized data, including history and bookmarks, in a zip file.

Does Mozilla have such a service for Firefox sync?

Asked by Ali 11 months ago

Answered by FredMcD 11 months ago

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Sync issues

I don't have any account icon in my tool bar and no option to sync. I try to login/sign up to sync through this page https://www.mozilla.org/en-US/firefox/sync/ and the … (read more)

I don't have any account icon in my tool bar and no option to sync. I try to login/sign up to sync through this page https://www.mozilla.org/en-US/firefox/sync/ and the loading icon just spins and spins and spins and spins and spins for.ev.er. Please help. I just want my browser to sync on different devices.

Asked by april.ross 1 year ago

Answered by jscher2000 - Support Volunteer 1 year ago

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i can't sync data from old account

i can't sync data from old account, anyone have this problem? (I changed computers, and I logged into my account on the new computer, but there is absolutely no data that… (read more)

i can't sync data from old account, anyone have this problem?

(I changed computers, and I logged into my account on the new computer, but there is absolutely no data that I have synced before)

Asked by https://vinhomeselites.com 11 months ago

Answered by Paul 11 months ago

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Unable to log into Firefox Sync

I recently got all new devices and traded in my previous ones and when trying to login to Firefox Sync, I can sign in successfully but then I’m required to provide the 6-… (read more)

I recently got all new devices and traded in my previous ones and when trying to login to Firefox Sync, I can sign in successfully but then I’m required to provide the 6-digit code that is sent to my email. I am unable to login to my email because the password in stored in my Firefox Sync saved passwords.

Attempted to reset my email password (Gmail) but I need to enter the last password that I used, which I have no idea since I’ve always used Firefox Sync and all I get from Google is “we are unable to verify this account belongs to you”. So not much traction on gaining access to my email account.

In my mind, I assumed that by utilizing Firefox Sync as a form of a password manager, I wouldn’t be in this situation as long as I knew my Firefox Sync password. I have since learned otherwise. I can sign-in on accounts.firefox.com but of course making any change requires that I put in the code that was sent via email.

I attempted to download Lockwise and again prompted to enter the code sent via email.

So at this point, I’m just wondering if I’m out of luck and although I know my password to my Firefox account that I’ll be unable to regain access to it or my email because I can’t access the 6-digit code being sent to that email.

Any additional support or suggestions are appreciated but I feel like I’m unfortunately at the end of the line here on what else could be done.

Asked by Corey W 1 year ago

Answered by jscher2000 - Support Volunteer 1 year ago

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Can I recover my history with FF Sync?

I accidentally deleted a huge chunk of my history with "delete page/forget about this site", fat fingers! Is it possible to recover this history using sync? thanks … (read more)

I accidentally deleted a huge chunk of my history with "delete page/forget about this site", fat fingers! Is it possible to recover this history using sync?

thanks

Asked by hurinsbane 1 year ago

Answered by hurinsbane 1 year ago

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Stopping Firefox from displaying my Sync account's email

I recently made an account for Firefox so I could use Sync. Whenever I press the three lines at the top left corner it displays my email, for whatever reason. I share my … (read more)

I recently made an account for Firefox so I could use Sync. Whenever I press the three lines at the top left corner it displays my email, for whatever reason. I share my screen often and I wouldn't want to accidentally leak my email and/or any other sensitive information.

Is it possible to make Firefox display my username instead of my email, or make it go away completely without losing functionality? Thanks in advance!

Asked by User 1 year ago

Answered by jscher2000 - Support Volunteer 1 year ago