Firefox Community Forum

Do I meed a seperate Login for support.mozilla.org and addons.mozilla.org?

Hello, I have a mac os high sierra version 10.13.6. Google meet has stopped working since yesterday. I updated firefox (115.19.0esr). That doesn't work either. Do you have any advice for me? I hope! Thank you so much! Marie Dupuis

Since the latest update I can no longer use the 1password extension, and am also unable to use single sign on to log in to my work accounts on firefox (which previously worked). Now I need to use a different browser in order to log in. Whatever the change was, please fix it as this is really annoying, or I may just need to move to another browser.

I changed my email on my Firefox account a while back. I've been able to sign in on other devices but on a new Windows Machine, I'm unable to sign in.

I try to use the primary email, and it prompts me to make a new account.

My old email brings up an account to sign into but then it asks me to use the primary email. Any help would be appreciated.

14-inch MacBook Pro 2021, MacOs Sequoia 15.6.1 - Attempting to log in to my iCloud account on Firefox I receive the message, "Failed to verify your identity. Try again."

Hello,

Anyone know how to fix this? (See image) This is ONLY Firefox on Windows 11. I tried everything ChatGPT suggested but nothing works. I know it is a minor thing, but it is visually annoying to me because I prefer Firefox over Chrome. But Chrome works just fine. And please note this is a brand new Windows 11 PC and first install of Firefox. I have reinstalled several times and it doesn't change. Nor does any CSS hack ChatGPT threw at me. Thanks if you can fix it!

hello,last night some polish guy hacked my steam,ubisoft,facebook and google account,i managed to get everything back except mozzila, i get a error that im locked out of the account due to security reasons

I find it a bit concerning that when receiving an email from Firefox about a new sign-in, Win 10 is given instead of Win 11. They should be able to tell which version I am running. Maybe this is Relay for Windows versions LOL.

Has anybody else found this issue?

Hello I finally install a proper win 11 on my laptop . Everything work fine except that i don't have acces to my mozilla account on firefox . But everything work fine on win 10 on the others computers i have. https://assets-prod.sumo.prod.webservices.mozgcp.net/media/uploads/images/2025-09-23-08-17-52-460dab.png i uninstall and reinstall few time firefox but not change . https://assets-prod.sumo.prod.webservices.mozgcp.net/media/uploads/images/2025-09-23-08-19-48-15e59f.png dl and installed from offical mozilla link or microsoft store give the same bad result What i m doing wrong ? this is a know bug ?

I'm trying to get my wife's firefox browsers synced - mainly her laptop and phone. I've got the phone signed in and working fine, but on her laptop there's no option to sign in and the sync option is missing from the settings menu?

It seems to be profile related as if I create a new blank profile the option is there - but if I copy all the data from her original profile the option goes missing again. Short of manually copying all her data over, I'm a bit stuck for what to do next - any ideas?

I've tried disabling any addons, restarting in troubleshooting mode etc. I've also looked at all the other solutions I can find from here (mostly related to group policies, there's nothing enabled on this) and everything seems as it should be.

I haven't tried reinstalling, but it seems like this is a profile issue rather than an installation issue?

It's a Win 11 laptop (upgraded from W10 if that makes a difference), FF version is 135.0 64 bit.

Thanks!