Firefox Community Forum

I used my recovery key to get into my Mozilla account. A followup email arrived telling me that a new recovery key had been created. But the new key wasn't included in the email. How can I get another recovery key? It's a useful tool. Thanks Wayne Nelson

My PC was accidently got blue screen of death and cannot boot window anymore only way is reinstall window. and then I sing in to my mozilla account but I forgot my password so I have to reset it. but I didn't know that you have change the sync system that need to use recover key and yes now I lost all my 10years sync. this cannot recover anymore? or how can I recover it. Honestly this recover key thing is shit in google chrome you won't lost anything from reset the password. this make me really sad and upset. so is there any way to get my sync back? or it lost forever? if it lost forever I would say goodbye to firefox thanks.

Firefox will not start on my PC, so in the process of troubleshooting, I reset my password to get into this Mozilla support site. I saw the notice about losing sync data, so I followed the instructions. I changed the password, then went to my iPhone, where Firefox is running. However, when I tried to create the backup, it would not take the new password. I presume that since it was running on the old password (which I do not remember), which is the password required for the backup. Next, I logged out of Firefox on my iPhone and logged back in with the updated password. Now my data seems to be gone.

I have two other devices running Firefox, iPad and another PC. I need to know how to create a backup that I can restore my sync data.

I was resetting my password entered my email code recovery key it didn't ask for my authenticator got an error invalid token then after retrying it asked for email and authenticator but not the recovery key the account now says I have no key

Siguiendo sus instrucciones facilitadas, he conseguido recuperar la carpeta de mi perfil anterior pero no se qué hacer con ella para que aparezcan los marcadores de siempre en la aplicación, cómo lograrlo Gracias

Once the account WAS ioanna with I . We changed it to joanna with J. I cannot access joanna with J and - entering [email address], it appears the recovery account [email address] How can I get again access to [email address] ? Thanking you with all my heart Gunter Barczyk ([email address])

I changed my password.......still not letting me in....so I changed emails....I'm confused.....I want to know did my new pc accept my change of passwords from my older computer?

I created an account to use on my Linux machines. From the start I have had nothing but issues. The very first password I setup and immediately had the browser save wouldn't work an hour later. Still signed in on the original machine I had setup the account on but got an incorrect password error when attempting to login on another machine. I know the password was correct. Regardless I changed the password thinking it might fix the problem. It didn't. I just got signed out of the first machine. After some fighting I got a password to work and was able to get signed in on all 3 machines. Attempting to sign in on a fourth machine I get the incorrect password error. Go to my account from one of the machines that is currently signed in and verify it is the correct password. Decided to change password again to see if that works as it did previously. You have to enter the old password to set a new one. It says the password is incorrect. I was able to login on my phone using the Google account login option. Please help.

Hi,

The 'Forgot password' option is not working in Firefox. I tried it multiple times and it doesn't send me a temp password/recovery link to my email. It just says 'Invalid account'. Please take a look.

My email - *censored by mod*

Thanks

Dear Mozilla Firefox.

I have tried so many times to reset my Mozilla Firefox account password to no avail, using my Account Recovery Key, which I stored in LibreOffice Draw on my computer. The so many times that I tried, the error that comes up is: "Invalid account recovery Key", no matter how many codes are sent for me to rest my password. Please, rectify the problem as to why a correctly stored 32 characters Account Recovery Key is not working for me to reset my password. Regards

• DR CLEMENT AKATENG MD*

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