Showing questions tagged: Show all questions
  • Archived

Session timeout on login to secure site

Hi all, We have discovered an odd issue with Mozilla (several current versions tested) and one of our websites. There is a two stage login - username & password follo… (read more)

Hi all,

We have discovered an odd issue with Mozilla (several current versions tested) and one of our websites. There is a two stage login - username & password followed by eg mothers maiden name on subsequent page

When a new instance of firefox is opened then on completing the login answers the user is immediately returned back to the login page with a 'your session has timed out' message - basically our software returns our timeout page. If, on the same page you then login again everything is fine. If you close your window and open a new one then the problem occurs again. This is not cache related as I have done a lot of testing which almost certainly eliminates that.

Could anybody please offer further ideas? The site is https I have after googling tried a couple of random things like adding the site to exceptions list but no change. I have used developer console to follow the network calls and without a massive analysis, things seem to be correct.

I have tested in safe mode also so it is not related to extensions or add ins

Thanks for any advice.

Asked by supuser 4 years ago

Last reply by supuser 4 years ago

  • Archived

Can't receive confirmation email or password reset.

Hey guys, I am having quite a problem. I set up my account and didn't get the confirmation email. I tried having it resent and I tried doing a password reset. I didn't … (read more)

Hey guys, I am having quite a problem. I set up my account and didn't get the confirmation email. I tried having it resent and I tried doing a password reset. I didn't get either of those emails either. I added the domain to my safe mailers list and have checked in my junk mail folder and it is still not there. It is a hotmail account if that is relevant. Please help me out...

Asked by klear6 3 years ago

Last reply by Happy112 3 years ago

  • Archived

Firefox keep asking username and password for proxy authentication

My network is using proxy to get connected to internet. User authenticate to proxy using username and password from Active Directory. I am unable to authenticate to proxy… (read more)

My network is using proxy to get connected to internet. User authenticate to proxy using username and password from Active Directory. I am unable to authenticate to proxy, it keep asking password even I have supplied the correct password. I tested the condition using other browser and it works with Chromium. How should I connect to the proxy ?

Attached the pop-up

Asked by firmanium 2 years ago

Last reply by adeade11 2 years ago

  • Archived

Why do I keep getting emails asking to confirm a password change when I haven't requested a password change.

Emails arrive from "accounts@firefox.com" asking "Are you sure?". I haven't requested a password change. This arrived twice last night. Am I being hacked? Is this phishin… (read more)

Emails arrive from "accounts@firefox.com" asking "Are you sure?". I haven't requested a password change. This arrived twice last night. Am I being hacked? Is this phishing?

Asked by PhilGriffin 4 years ago

Last reply by pcwilson07 4 years ago

  • Archived

I cannot sign in to Mozilla support; I have a sync account/FF yet never had old version of sync, have FF 41 so those are not reasons why (having older versions)

Cannot sign in to Mozilla Support although I could sign in to sync previously TODAY. From sync I could not sign in to any other Mozilla site, including this one. When I t… (read more)

Cannot sign in to Mozilla Support although I could sign in to sync previously TODAY. From sync I could not sign in to any other Mozilla site, including this one. When I tried to hit link " I have this problem too" page greyed out and small box in center said "you have an error" or similar wording. Somehow this site allowed me to enter by creating a new username and new Mozilla Support account. It is unknown if this context window report will survive or if anyone will be able to contact my email. Using same email account and password to sign up, yet new username. A message keeps appearing at the lower part of screen informing me that my user email or password is not correct; although when I hit on the button to enter these fields it allows me into my FF sync account. But no other accounts are accessed by my sync account contrary to info on various Mozilla pages that ( I could not send message questions on them or sign in) I landed in while searching for answers. I hope you can follow what I am saying and help me. (1) cannot sign in to any Mozilla sites except sync. Even that is only accessed by hitting a "preferences" button at the end of the reoccurring error message that pops up several times a day on bottom of page. (2) how do I stop the reoccuring error pop up at page bottom informing me that sync has encountered error in my email or password and cannot sign in (by itself) to sync when I do nothing to cause the pop up, it just keeps showing up randomly.

   please help me, these things are major bugs in FF and Mozilla sign in on all help forums. If this gets thru it will be the exception.

Asked by douglasw0ff0rd001 4 years ago

Last reply by douglasw0ff0rd001 4 years ago

  • Archived

how do I reset the password FireFTP set up for a church

The church secretary created a website thru FireFTP. The password she left is not correct. The webpage has not been updated since 2014. We would like to update it with… (read more)

The church secretary created a website thru FireFTP. The password she left is not correct. The webpage has not been updated since 2014. We would like to update it with current information.

Asked by carako3 2 years ago

Last reply by jscher2000 2 years ago

  • Archived

Disable Firefox password manager

I'm a web designer and I'm having an issue were a user who is already logged in arrives on a page which allows them to update information on their account as well as upda… (read more)

I'm a web designer and I'm having an issue were a user who is already logged in arrives on a page which allows them to update information on their account as well as update their password with a set of Current password, New password, re-enter password fields. I'm seeing that in firefox for users with password manager information saved, the first password field filled is being auto-completed by Firefox password manager and the entry field above the password reset section is populated by the username, despite the fact this field is not for a username.

I will note that this issue only occurs when the input field directly above the password field is intentionally blank (value="").

Is there any thing I can do without altering the layout of the page so that Firefox password manager will not incorrectly insert data into this field?

Asked by Bentlewi 4 years ago

Last reply by cor-el 4 years ago