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  • Archived

Firefox crash

It crashes whenever I try to look at my Facebook updates (scrolling down), happened only recently when I updated to FireFox 38 crash ID's so far: bp-06ff23ef-5ee7-4f5a-84… (read more)

It crashes whenever I try to look at my Facebook updates (scrolling down), happened only recently when I updated to FireFox 38

crash ID's so far: bp-06ff23ef-5ee7-4f5a-84b7-6f2632150622

d36b0c3b-a98f-433b-b75d-8264146cb188

b3474d0a-eb4d-405e-ab4a-5113cb7e6765

bp-e8ab022b-40dd-4dd7-bd85-ef56c2150615

bp-5dfbdbce-fd3b-475e-8dd3-cc0542150615

bp-d4236d3f-5c4e-454c-b01f-aa97a2150615

Asked by FFUser2015ll 4 years ago

Last reply by David (satdav) 4 years ago

  • Archived

Firefox won`t play flash player

I`m reading shown below, to solve this, NPSWF32DLL should be deleted in Firefox program files folder by looking for a plugins folder, but i cant find "Firefox program fi… (read more)

I`m reading shown below, to solve this, NPSWF32DLL should be deleted in Firefox program files folder by looking for a plugins folder, but i cant find "Firefox program files folder". It also says to delete corresponding flash player.xpt, Could you help please?. My computer is Windows 10-Firefox 49.0.2

""Go into the Firefox program files folder and look for a plugins folder. If you find a folder by that name, open it and see if there is a NPSWF32.DLL file in there. If so, delete that file and delete the corresponding flashplayer.xpt file from that folder. Actually, you can delete that folder altogether - Firefox hasn't had that folder for a number of years now, but will use whatever files might be in there from years ago.""

Asked by Terry 3 years ago

Last reply by FredMcD 3 years ago

  • Archived

Firefox crashes all the time

I have been having major problems with Firefox. It constantly crashes when I open certain sites, when print from some non processing sources. It even crashed with I follo… (read more)

I have been having major problems with Firefox. It constantly crashes when I open certain sites, when print from some non processing sources. It even crashed with I followed your instructions that I found online about crashing to go to the Menu & Help & About Firefox. It crashed when I clicked on About Firefox. I have the updated version & I have uninstalled & reinstalled numerous times, but nothing fixes the crashing problem. I am going to have change my default browser unless there is a solution to this problem. Please contact me & advise me how to fix this. It is very frustration. Thank you.

           Jonathan Rose

Asked by jonathan.rose 6 months ago

Last reply by cor-el 1 month ago

  • Archived

My bookmarks have disappeared after Mozilla updated my browser.

It appears that Mozilla did an update to my browser this morning -- to Version 55.0 (32-bit) -- and now my bookmarks are gone. There seems to be some bookmark backups, bu… (read more)

It appears that Mozilla did an update to my browser this morning -- to Version 55.0 (32-bit) -- and now my bookmarks are gone. There seems to be some bookmark backups, but the normal restore process is not working. Please advise.

Asked by jarice2 2 years ago

Last reply by jscher2000 2 years ago

  • Archived

channel 4 blank (black) screen

Firefox Version 63.0 (64-bit) Home build PC, 480GB SSD, 2 x 2TB HD's, 8GB Ram. I have had problems with streaming Channel 4 TV UK for many years. I could only get it to w… (read more)

Firefox Version 63.0 (64-bit) Home build PC, 480GB SSD, 2 x 2TB HD's, 8GB Ram.

I have had problems with streaming Channel 4 TV UK for many years. I could only get it to work on Windows. Recently I have Dumped Window 10 - so slow - updates take all day. I now am using Ubuntu 18.04 LTS (using Linux since 2009)

Channel 4 say they Do Not support Linux ?

I have tried to install Adobe Flash Player, but does not seam to work or download. On Ch 4 web page I pressed Allow, but say that I should install Flash Player !

Please could anyone advice me what I can do, or what I have done wrong.

Regards, Richard.

Asked by Rich_42 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Newly built computer Firefox constantly crashing

I just had this computer built three weeks ago and since I've brought it home Firefox crashes constantly. When I tried creating a new user Firefox would crash at startup.… (read more)

I just had this computer built three weeks ago and since I've brought it home Firefox crashes constantly. When I tried creating a new user Firefox would crash at startup. It still crashes in Safe Mode. I tried uninstalling a reinstalling, clearing the cache, booting in safe mode, system restore, turning off hardware acceleration, and getting rid of the anti-virus I had (Avast), nothing will stop the crashing. Windows is up to date, as is my graphics card. When I took the computer to the place I had it built someone told me the version of Firefox may not be compatible with Windows 7, which didn't make any sense to me as it should be compatible with all current OS. I'm at my wits end with this computer, its the same OS my old one had and I never had Firefox crash on it.

There is no set websites that seem to cause the crashes, but I noted they usually occur when pages are loading.

Asked by RandomWindowArt 3 years ago

Last reply by FredMcD 3 years ago

  • Archived

Firefox crashes - Even after un-install - re-install

I cannot get Firefox to open at all. This has been an issue on this laptop for a while now. I un-installed it including removing the Program Files sub-folder for Firefo… (read more)

I cannot get Firefox to open at all. This has been an issue on this laptop for a while now. I un-installed it including removing the Program Files sub-folder for Firefox. After the installer completed, it tried to open it and it crashed. I have the latest Windows 10 updates installed and have run security scans on this laptop from various vendors. There is no spyware, viruses or other malware.

Crash report copied from the System Details list by moderator.

  • bp-48150658-d37f-49fa-a170-19c8e2170204

Asked by mikey_the_mikey 3 years ago

Last reply by Parbuster 2 years ago

  • Archived

Facebook script for emojis leads to crash

"Ett skript på den här sidan kan vara upptaget eller ha slutat att svara. Du kan stoppa skriptet nu, öppna det i en avlusare, eller låta skriptet fortsätta. Skript: https… (read more)

"Ett skript på den här sidan kan vara upptaget eller ha slutat att svara. Du kan stoppa skriptet nu, öppna det i en avlusare, eller låta skriptet fortsätta.

Skript: https://static-arn2-1.xx.fbcdn…iiv4/yu/l/sv_SE/fkvtOebyqBB.js:14"

continue, cancel or close page

any ides what can b dun

Asked by illimbius 2 years ago

Last reply by jscher2000 2 years ago

  • Archived

How do I get my bookmarks back? They disappeared yesterday and I've followed all help topics in vain. I can't even install new ones.

My bookmarks have vanished. This problem began when I had iTunes and Firefox open. My iTunes songs were "skipping," which had never happened before. I closed Firefox and … (read more)

My bookmarks have vanished. This problem began when I had iTunes and Firefox open. My iTunes songs were "skipping," which had never happened before. I closed Firefox and iTunes, and I ran my Piriform CCleaner program to clear out temporary files, which I do regularly.

I ended up updating iTunes to make it work, but not before my bookmarks disappeared with the message on my browser: "The bookmarks and history system will not be functional because one of Firefox's files is in use by another application. Some security software can cause this problem."

Worse, Firefox won't allow me to add new bookmarks.

I followed all topics in support and nothing has changed this problem. I've restarted and shut down the computer. I ran a full-system security scan. I even uninstalled and reinstalled Firefox.

Please help!

Asked by myjumpspace 2 years ago

Last reply by jscher2000 1 year ago

  • Archived

firefox crashes and process won't terminate, deleting profile won't fix

a few days ago my firefox started acting weird. after random time, usually about 30 - 100 minutes after using it, it would crash. in fact, it doesnt "crash", but actually… (read more)

a few days ago my firefox started acting weird. after random time, usually about 30 - 100 minutes after using it, it would crash. in fact, it doesnt "crash", but actually just stops loading pages. when i then close it, the firefox process keeps going in the background. and nothing i do, not even terminating it will kill it completely. it just stays.

on this website it says you can try deleting the profile.ini file. so i did that, and it does infact kill the process and let me start firefox again. BUT! this time, it instantly crashes again. on the first page i try to load it dies and doesnt load it, and when i then check the task manager, there is TWO firefox processes (the first one reappears, out of nowhere it seems).

i also tried reinstalling it COMPLETELY (deleting every firefox folder i could find on this pc) and am up to date with the versions. i did the same to java and adobe, just in case. doesnt fix.

there are of course many other things to try on this website, and i think by now i tried all of them. they do work for the moment. they will untangle firefox and let me start it once more, but with not much success as it will create another process and crash right again.

i've also tried safe mode with network, and it actually works there. interestingly, if i then restart the pc again, it will work just one more time without a crash - well, until i shut down the pc and start it a second time, where the problem will reappear.

yesterday the same thing happened to skype! when i started it there then were two skype icons in the task bar, one of them being completely dead (you couldnt even click on it, and right clicking it would open a small, empty box) and the other one being the actual skype, but just not working because no matter how hard you tried, you couldnt log in. however, this was fixed by disabling uPnP in the skype menu. could it have something to do with uPnP? does firefox use it too?

im currently using google chrome while firefox isnt working, and i would love to return to firefox soon. please help! im all out of ideas.

Asked by thepimpcane 5 years ago

Last reply by madmaxxc 4 years ago

  • Archived

how to stop crash reporter from opening even when Firefox doesn't crash? crash reporter opens nearly any time I use Firefox

almost every time I use Firefox, as soon as I quit Firefox, the crash reporter message comes up. how can I make this stop happening? Firefox isn't crashing but the cras… (read more)

almost every time I use Firefox, as soon as I quit Firefox, the crash reporter message comes up. how can I make this stop happening? Firefox isn't crashing but the crash reporter is working overtime as if it is!

thanks for your help,


Debbie

Asked by dlgorham 3 years ago

Last reply by FredMcD 2 years ago

  • Archived

Firefox won't load certain pages (such as Google.com) but works in windows safe mode with networking.

Firefox safe mode does not solve the issue. Disabled and also uninstalled antivirus and firewall and did not help. Disabled all startup items except the ones known not to… (read more)

Firefox safe mode does not solve the issue. Disabled and also uninstalled antivirus and firewall and did not help. Disabled all startup items except the ones known not to cause the problem. Other browsers such as Chrome has no problems. Mozilla Thunderbird also will not connect.

Asked by idgassfy 6 years ago

Last reply by cor-el 6 years ago

  • Archived

Safe Mode does not connect to any sites

I'm trying Firefox in Safe Mode to rule out some add-on issues, and when Firefox gets into Safe Mode... no websites load. It's stuck at "Connecting..." for all websites. … (read more)

I'm trying Firefox in Safe Mode to rule out some add-on issues, and when Firefox gets into Safe Mode... no websites load. It's stuck at "Connecting..." for all websites. Google, AOL, mozilla.org, etc. Nothing happens. It just sits there loading. This is a brand new profile.

Asked by Zenoxio 4 years ago

Last reply by Tonnes 4 years ago

  • Archived

Firefox crashes

after the recent 55.0.3 Firefox update my browser kept crashing. I've tried restoring default, the crashing continued. I then tried running in safe mode. the browser sti… (read more)

after the recent 55.0.3 Firefox update my browser kept crashing.

I've tried restoring default, the crashing continued. I then tried running in safe mode. the browser still crashes.

below is the report ID from "about:crashes"

report ID: 5bb6f547-ce72-46d4-817c-36afc6f53830 report ID: 0d79ca75-3741-4022-9e4c-7570c5b5b0c7

Asked by suzanne_yiu 2 years ago

Last reply by cor-el 2 years ago

  • Archived

When Safe Mode gets the job done but disabling all extensions does not

Hey! Weird problem: I could not login via google, facebook or similar accounts on websites that support it. So I tried disabling all extensions and restarted FF without a… (read more)

Hey! Weird problem:

I could not login via google, facebook or similar accounts on websites that support it. So I tried disabling all extensions and restarted FF without any luck. I then tried Safe Mode and it gets the job done but when I reset/refresh FF and get the extensions I wanted back it does not work again even if they are all disabled!

any insight on that? is there like a hidden extension that blocks it? I'm on the latest FF for Mac (el cap)! thanks, your input would be highly appreciated!

Asked by hexeric 4 years ago

Last reply by CiaoBella1 3 years ago

  • Archived

Update 55.0 corrupted FF, erased all 1800 bookmarks, negated ability to save passwords, & corrupted ability to navigate any website-WHAT TO DO?

Computer: Dell XPS420 Intel Core Duo 32 bit, Window 7 Sp1 -- Update 55.0 corrupted not only FF, erasing all 1800 bookmarks, but negated ability to save passwords. Also, t… (read more)

Computer: Dell XPS420 Intel Core Duo 32 bit, Window 7 Sp1 -- Update 55.0 corrupted not only FF, erasing all 1800 bookmarks, but negated ability to save passwords. Also, the update corrupted any ability to navigate any website. FF, when loading 55.0 took near 20 minutes to finally come on line. After about an hour of frustration I restored my system using a recent restore point. This brought up a BLANK 54.0.1 version of FF. I manage to search out "old" FF data to recover most of the Bookmarks, but the "Remember logins for sites" check box cannot be activated. I am at a loss as to any further troubleshooting. HELP!

Asked by Slyseq 2 years ago

Last reply by mzulich 2 years ago

  • Archived

Web site not viewable

I noticed a simple non encrypted web site is not viewable. "http://www.flightofthephantom.com/what-is-an-imu" I tested using Safari and I was able to view the site on my … (read more)

I noticed a simple non encrypted web site is not viewable. "http://www.flightofthephantom.com/what-is-an-imu" I tested using Safari and I was able to view the site on my Mac OS.

I also performed a "refresh Firefox" option in firefox and disabled my add-on but it still doesn't view the site just a black screen appears. Any ideas?

Asked by Mace2 2 years ago

Last reply by cor-el 2 years ago

  • Archived

How do I get Firefox to respond to clicks while transferring data from a website?

When "Transferring data from ... " shows in lower left corner small gray box, or "Connecting" shows in tab header, I get no response or slow response to clicks and keystr… (read more)

When "Transferring data from ... " shows in lower left corner small gray box, or "Connecting" shows in tab header, I get no response or slow response to clicks and keystrokes. How do I regain control without stopping the data transfer?

Asked by Ed.Ferris 3 years ago

Last reply by FredMcD 3 years ago