Showing questions tagged: اعرض كل الأسئلة
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Where have my logins gone?

I 'refreshed' firefox as suggested. The guidance suggested that all my logins and passwords would be preserved but when I check the Logins and Passwords all have been cl… (read more)

I 'refreshed' firefox as suggested. The guidance suggested that all my logins and passwords would be preserved but when I check the Logins and Passwords all have been cleared. I am now faced with the arduous task of resetting many many login credential. Poor advice from Mozilla.

Asked by jon.pearce26 1 year ago

Answered by cor-el 1 year ago

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Download speed in Firefox is very slow

All things I try to download on Firefox are extremely slow compared to other apps like Steam, torrents and other apps. I get 90mb/s on the download speed checks, but when… (read more)

All things I try to download on Firefox are extremely slow compared to other apps like Steam, torrents and other apps. I get 90mb/s on the download speed checks, but when I try to download something on Firefox, it downloads at like, 120 KB/s.

Asked by pedro.santos.valim 1 year ago

Answered by pedro.santos.valim 1 year ago

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tabs missing with new update

My firefox installed a new update, 89, and now my tabs are missing, except that the active tab is floating down at the center bottom of the screen. i can still navigate w… (read more)

My firefox installed a new update, 89, and now my tabs are missing, except that the active tab is floating down at the center bottom of the screen. i can still navigate with keyboard shortcuts, but i don't know how many i have open, what they are, and personally DO NOT like navigating with shortcuts if i don't have to.

why is it necessary to keep messing with tabs? weren't they just fine below the address bar back in the day? How is ruining the user experience worth whatever was even trying to be done here?

image is how my firefox looks right now

Asked by luckytrefoil 11 months ago

Answered by jscher2000 - Support Volunteer 11 months ago

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Mozilla Contact Info

I need an email address or a phone number to contact support. Forms do not have answers for my problem. And the contact and the support pages have no information on how t… (read more)

I need an email address or a phone number to contact support. Forms do not have answers for my problem. And the contact and the support pages have no information on how to contact Mozilla which is extremely messed up. Does anyone have this info?

Asked by Dominique 11 months ago

Answered by Chris Ilias 11 months ago

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Help me get rid of the stupid and ugly Tab bar on newest Firefox

Please help me get rid of the stupid and ugly Tab bar space on newest Firefox. I hate Tabs and now there is a big space above the address bar for Tabs. I have looked ever… (read more)

Please help me get rid of the stupid and ugly Tab bar space on newest Firefox. I hate Tabs and now there is a big space above the address bar for Tabs. I have looked everywhere for a way to turn it off like it has been since Tabs came out. I only want new windows if I want a new window.

If I can't turn that huge space gap off is there any way to go back to what I had before the last update without messing everything up? Why did someone decide to make the browser window smaller and waste that space by making the browser bigger....

Sorry if I sound cranky but, I started using Netscape Navigator 1.0 and every version since and this is the worse thing that has ever been done to a browser... Thank you for any help you can give me!

Asked by rob39lee 11 months ago

Answered by gsfc12 11 months ago

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Dev Tools

I "upgraded to V90. since then, the URL box is highlighted red/grey stripes. The robot head icon is now in the URL box and it says "Browser is under remote control (reaso… (read more)

I "upgraded to V90. since then, the URL box is highlighted red/grey stripes. The robot head icon is now in the URL box and it says "Browser is under remote control (reason Dev Tools). I've gone in about:config and set all variables to False, yet they reset themselves to true every time. How do I disable the DevTools. Thanks

Asked by john.enrietto 10 months ago

Answered by john.enrietto 10 months ago

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Sync problems

I have account, where i have passwords/logins, bookmarks, etc. Some days ago i as usual reinstalled my Windows, installed Firefox, and tried to Sync. Sync was done, i pre… (read more)

I have account, where i have passwords/logins, bookmarks, etc. Some days ago i as usual reinstalled my Windows, installed Firefox, and tried to Sync. Sync was done, i pressed Sync on Account button, and nothing happens. Then i tried to see my pass/logins there: about:logins , but there is empty. And my bookmarks doesn't show.

How can a get back my logins, passwords, bookmarks, plugins?

Asked by Senya 2 years ago

Answered by Senya 2 years ago

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Printing in A4 is damaged

Printing is damaged. All margins are set to zero. When you look at the print preview, you can see that the width of the document must be smaller and the height must be la… (read more)

Printing is damaged. All margins are set to zero. When you look at the print preview, you can see that the width of the document must be smaller and the height must be larger. With the red boxes, I made sure that it was A4. It is displayed correctly in other browsers, but not in Firefox. See the screenshot. What can I do?

Asked by Patrick Gommers 2 years ago

Answered by Patrick Gommers 1 year ago

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Firefox Sept. 22nd Update and Blackboard Compatability

Hi guys! I'm a college student and my university uses Blackboard as a way to access our courses. Unfortunately, my Firefox has been breaking and not loading all of my cou… (read more)

Hi guys!

I'm a college student and my university uses Blackboard as a way to access our courses. Unfortunately, my Firefox has been breaking and not loading all of my courses. My university tech support is no help and they told me to contact Blackboard and Blackboard told me to use Google Chrome. I already installed Chrome so I can use it temporarily to do my coursework but I really don't want to use it permanently, I have my computer set up exactly how I like it and I prefer to use Firefox.

I think the problem started around when the September 22nd update for Firefox was automatically installed. Some things I've tried to fix the issue are: 1. Fresh install of Windows using the Razer Blade's recovery to factory default; 2. Update Windows to latest version (except the 2004 feature update, it causes my laptop to black screen on bootup); and 3. Fresh install of Firefox and changing my privacy settings to standard rather than the strict settings I usually use.

I didn't want to install an older version of Firefox because of all the warnings on the webpage, but I'm really not sure what else I can do. Has anyone else had this happen? Any fixes?

Asked by Aaron 1 year ago

Answered by packetson2 1 year ago

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non functional Firefox Browser(one laptop only)

System: Windows 10 32-bit laptop Problem: non-responsive UI on one laptop only. This includes inability to configure local options. nothing works. Menus drop down, but… (read more)

System: Windows 10 32-bit laptop

Problem: non-responsive UI on one laptop only. This includes inability to configure local options. nothing works. Menus drop down, but no matter what is selected, the selection does not highlight, menu hides normally but no action is taken by the browser

If I manually type in the url it sits there. no spinning cursor, nothing.

Browser does NOT crash... It simply sits there doing nothing. All other browsers work fine.

What I have done Restart the laptop Double check Firewall permissions Ran a scan before and after installation (0 threats found) Logged in as administrator as well as user account Ran performance monitor nothing alarming noted Uninstall and Reinstall. (Problem still exists)

Asked by kyle.rondeau 2 years ago

Answered by kyle.rondeau 2 years ago

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Widevine CDM Update Schedule

Widevine will revoke Widevine Content Decryption Module which is earlier than ver 4.10.2209.0. https://www.widevine.com/news Google has already released new version of CD… (read more)

Widevine will revoke Widevine Content Decryption Module which is earlier than ver 4.10.2209.0. https://www.widevine.com/news

Google has already released new version of CDM. However, the version on Firefox 88.0b7 is still 4.10.1582.2. You can check on the following menu: [Add-ons and Themes]>[Plugin]>[Widevine Content Decryption Module]

My questions are: 1. When is new Widevine CDM coming to Firefox? 1. Can Add-on Manger provide this update to older Firefox?

Asked by otoguro 1 year ago

Answered by TyDraniu 1 year ago

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All bookmarks lost after update. Restoring bookmarks not working.

Firefox asked me to update every time I opened it. Downloading and installing firefox, always said udating didn't work, download firefox upate now. Tried dozens of times.… (read more)

Firefox asked me to update every time I opened it. Downloading and installing firefox, always said udating didn't work, download firefox upate now. Tried dozens of times. Then said needed to go to new firefox, did that, had to create account, did that, now have lost all the bookmarks. Tried selfhelp to restore bookmarks, incomplete instructions or not working. I would really, really like all my bookmarks back. Thanks for your help, Jane.

Asked by angusangus 2 years ago

Answered by Scribe 2 years ago

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Can't import passwords from chrome or edge to firefox. Help?

Tried every solution but import works only for bookmarks, cookies, history and not the passwords. When i try to import, it says successful but nothing happens. Tested in … (read more)

Tried every solution but import works only for bookmarks, cookies, history and not the passwords. When i try to import, it says successful but nothing happens. Tested in both the browsers in their closed state. Earlier also i faced the same problem (i think a year back) which forced me to reject firefox. Please help if u know any solution. Thanks in advance.

Asked by Yashveer Dabas 2 years ago

Answered by cor-el 2 years ago

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Lost Bookmarks and all sycned data after reinstallation

I've lost all my login passwords , bookmarks and every single thing that can be synced. For some reason I had to reinstall windows so I made sure that I had synced everyt… (read more)

I've lost all my login passwords , bookmarks and every single thing that can be synced. For some reason I had to reinstall windows so I made sure that I had synced everything in Firefox. But when I reinstalled Firefox and logged in , everything was gone. There was nothing that I had synced and it wasn't there even in the restore option in the bookmark menu. Can anyone please help me to get my synced Items back?

Asked by Prakhar 1 year ago

Answered by cor-el 1 year ago

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Firefox funktioniert nicht mehr

ich kann auf Firefox nicht mehr zugreifen. Ich habe firefox deinstalliert und anschliesend neuinstalliert Die Fehlermeldung lautet stets: c:\program files\mozilla firefox… (read more)

ich kann auf Firefox nicht mehr zugreifen. Ich habe firefox deinstalliert und anschliesend neuinstalliert Die Fehlermeldung lautet stets: c:\program files\mozilla firefox\firefox.exe konnte nicht gefunden werden

Ich habe Windows 10 64 Bit

Asked by Hundr22 1 year ago

Answered by jscher2000 - Support Volunteer 1 year ago

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Can't Up Or Download, FFox 76.0.1 Freezes

I just had my OS reinstalled with Win 10 32 bit on my 64 bit system. When I try to up or download anything from the web, FFox freezes and need to exit it with End Task. C… (read more)

I just had my OS reinstalled with Win 10 32 bit on my 64 bit system. When I try to up or download anything from the web, FFox freezes and need to exit it with End Task. Could the 332 bit win 10 be the problem?

I tried it in safe mode, same problem. 

are there some settings I can look at? I tried Chrome and no problem downloading, Hope someone can help I like FFox more then the others.

even when I go to clear cookies from a site like this one https://www.sandiegouniontribune.com/ by clicking the padlock icon, and select Clear Cookies and Site data, it freezes.

I can download and Save programs top right of the screen.

Asked by JoeFromSD 2 years ago

Answered by Wesley Branton 2 years ago

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Widevine Will Not Install

I have been trying to watch Netflix on Firefox, I made some security changes and at first thought that I may have caused the problem, but now I see that the add-on just f… (read more)

I have been trying to watch Netflix on Firefox, I made some security changes and at first thought that I may have caused the problem, but now I see that the add-on just fails to install. It just keeps the notification that it is installing. Is there a way to fix this issue?

Asked by Yossi 1 year ago

Answered by cor-el 1 year ago

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Frequent Firefox Crashes

I am very disappointed with Firefox because of VERY FREQUENT CRASHES! I have the following crash reports: bp-2544f95b-926b-4b8f-b0e1-6c9740200720 7/19/2020 8:43 PM bp-0… (read more)

I am very disappointed with Firefox because of VERY FREQUENT CRASHES! I have the following crash reports:

bp-2544f95b-926b-4b8f-b0e1-6c9740200720	7/19/2020 8:43 PM
bp-0b9fdd52-483e-4581-97d5-861d10200619	6/19/2020 4:06 PM
bp-5b3993e3-5adc-4e32-b802-ce4c20200619	6/19/2020 1:13 PM
bp-3c2a8dd5-3a51-47cc-8839-def410200405	4/4/2020 9:09 PM
bp-03a34b6a-6a74-4dd7-912e-1f13e0200720	7/19/2020 8:43 PM
bp-cdb8fe65-262e-4996-b7fe-49d5e0200720	7/19/2020 8:43 PM
bp-68d37e22-b489-4d63-8510-4a1590200720	7/19/2020 8:43 PM
bp-afc84b54-9e95-4cde-ba08-004910200720	7/19/2020 8:43 PM
bp-5bf341c1-bd41-4dca-8265-3317a0200720	7/19/2020 8:43 PM
bp-8be1cee7-a3c6-40d6-ba06-dad220200720	7/19/2020 8:43 PM
bp-30bdb348-5713-4934-afc7-23ade0200720	7/19/2020 8:43 PM
bp-9d81d0a3-2cb8-4924-97e3-add9e0200720	7/19/2020 8:43 PM
bp-bcccc6a2-4cf3-44ec-95db-690590200720	7/19/2020 8:43 PM
table end

I have run Firefox in Safe Mode, and I still get the crashes, often on a Checkout page after getting an order together. My software is updated to the latest versions available, and I have kept my security up to date. If we cannot find a fix to stop all this crashing, I'll have to give up on Firefox as being highly unreliable. Since I am totally blind, RELIABILITY IS VERY IMPORTANT TO ME!

Asked by Dave 1 year ago

Answered by cor-el 1 year ago

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Security certificate problem with Mozilla server ? Can't access website.

I cannot access Mozilla via Firefox - issue arose when trying to access add-ons yesterday (25 Jan 2020). Firefox displays the following: "Secure Connection Failed An err… (read more)

I cannot access Mozilla via Firefox - issue arose when trying to access add-ons yesterday (25 Jan 2020). Firefox displays the following: "Secure Connection Failed

An error occurred during a connection to addons.mozilla.org. PR_END_OF_FILE_ERROR

   The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
   Please contact the web site owners to inform them of this problem."

In order to post this, I have had to access the site via Chromium, which also noted a secure connection error. I have used a VPN add-on to secure the connection and access the site.

I assume this is an issue on the Mozilla server with an expired certificate?

Asked by Ellinas 2 years ago

Answered by Ellinas 2 years ago

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Google Maps not able to Access Location

My google maps is unable to access my location even though I have allowed location access from Firefox preferences/settings. The blue target button (Current Location) on … (read more)

My google maps is unable to access my location even though I have allowed location access from Firefox preferences/settings. The blue target button (Current Location) on Google maps is greyed out, and when I hover over it it says that access is not allowed. Even though when I'm in google maps, the Address bar shows that my location access is allowed, as well as in the Firefox settings. I have refreshed the window multiple times, restarted Firefox, cleared all cookies, and restarted my computer. I've also toggled the enhanced tracking protection in the address bar to off, restarted the browser, still not working. Everything in the settings tells me that access is allowed, yet google maps still tells me that it is denied. Has anyone had this problem, or know of a workaround or how to fix this? Thanks! (Working on Firefox 75. with a MAC)

Asked by factorfineart 2 years ago

Answered by factorfineart 2 years ago