منتدى دعم ”Firefox“

Firefox crashed on me yesterday (2 Dec 2018) and does not open at all now, so Safe Mode is not an option.

Have tried: (1) closing and restarting Firefox; (2) restarting computer (MacBook Pro, Mid 2014, OSX 10.13.6); and (3) trashing Firefox, emptying trash, and restarting computer again. No luck. Continue to get the same, "We're sorry. Firefox had a problem and crashed," error prompt.

Per the instructions at https://support.mozilla.org/en-US/kb/firefox-crashes-troubleshoot-prevent..., I am pasting my most recent Submitted Crash Report here: Crash ID: bp-550e8b76-0c74-487f-a901-7abc70181203

Any help would be appreciated.

Thanks, Brandon

I think that I'm pretty much done with FireFox and this may be the last straw. When I try to open Firefox, I'm getting the error message "A copy of Firefox is already open. Only one copy of Firefox can be open at a time." I tried all of the things that I could find on the web. There's no process running, so can't kill it via "Force Quit". I tried deleting the .parentlock file, using terminal, which seemed to be an approach that others suggested, but there was no such file. So, I'm stuck. Before I just completely give up on FF and move to Chrome, does anybody have any other ideas that might work?

I like Firefox but sad to say that I have increasinlt wasted much time lately with its crashy ways and I made the mistake of using Refresh today.

Now get a message when I try open the app saying "copy of firefox is already open" which it is not true and it is not showing as running on the system.

I have tried reinstalling and it makes no difference.

I dont have an IT engineering degree but how do I fix this before I just give up and walk away? Thanks.