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  • Archived

Firefox cannot keep track of the fact that it's already up to date

Mac OS X High Sierra 10.13.6 Here's the routine with FF on this machine: If FF 68.0.2 is running, after a while I will try to open a new tab and be told "Sorry we need to… (read more)

Mac OS X High Sierra 10.13.6

Here's the routine with FF on this machine: If FF 68.0.2 is running, after a while I will try to open a new tab and be told "Sorry we need to do one small thing to keep going, FF has been updated in the background, Restart FF" I do so. It opens up a new, clean profile in a new window (About FF now says 68.0.1 in this version of FF, and it downloads 68.0.2 and prompts to Restart FF (again)). At which point it runs "a new helper tool" and re-updates FF to 68.0.2. I then have to mess with about:profiles to go back to my profile. Things then run routinely for a few hours or a day, before the whole routine starts over again.

Alternately, if FF 68.0.2 is not running, if I open it (after opening and closing it several times without issue), I will get a message that "You've launched an older version of FF, Create New Profile or Quit". Create New Profile leads me through the routine above.

Versions of the above routine have happened not just between 68.0.2 and 68.0.1, but also between earlier version updates. That is, this has been going on for months. It does seem in the last couple of weeks that the interval of time has shortened and I'm having to do this routine everyday or even multiple times a day. I have no problems like this with FF on any other machine.

I've tried:

Trashing FF and re-dl'ing from Mozilla. No dice. Trashing FF, trashing Library/Cache/Mozilla and Firefox folders. No dice. Trashing FF, trashing Library/Application Support/Firefox/Profiles (and re-signing in to retrieve my existing bookmarks etc and re-setting up View and other Preferences). No dice.

If anyone has any ideas, I'll be grateful, thanks in advance.

Asked by david.doerksen 9 months ago

Last reply by david.doerksen 6 months ago

  • Solved
  • Archived

"Refresh" stopped app working and now get a message when I try open the app saying copy of forefoot is already open which it is not.

I like Firefox but sad to say that I have increasinlt wasted much time lately with its crashy ways and I made the mistake of using Refresh today. Now get a message when … (read more)

I like Firefox but sad to say that I have increasinlt wasted much time lately with its crashy ways and I made the mistake of using Refresh today.

Now get a message when I try open the app saying "copy of firefox is already open" which it is not true and it is not showing as running on the system.

I have tried reinstalling and it makes no difference.

I dont have an IT engineering degree but how do I fix this before I just give up and walk away? Thanks.

Asked by exasperatedagain 1 year ago

Answered by exasperatedagain 1 year ago

  • Archived

After most recent Firefox update, can't sign into TD Ameritrade website, can't display full content on various United Healthcare web pages, Yahoo Finance not di

After the last few updates of Firefox I am having increasing trouble using some websites, TD Ameritrade, United Healthcare, and Yahoo Finance. I have the latest update … (read more)

After the last few updates of Firefox I am having increasing trouble using some websites, TD Ameritrade, United Healthcare, and Yahoo Finance. I have the latest update on High Sierra 10.13.6 and Firefox 65.0. United healthcare problem started about 5 months ago when some of the pages would partially load or not load at all. Clearing cache and cookies, etc. used to solve that problem, but not any more. Problem still persists. Then after another update about a month ago, Yahoo Finance pages showed truncated column shown and inability to scroll to bottom of editing windows to save changes. That seem to resolve after about 2 week and full screens reappeared. But the Yahoo Finance problems came back after Firefox most recent update. Also, about a month ago my TD Ameritrade website started to load very slowly about the time the Yahaoo problem became worse. Now, after the latest update, I get the the login page, but after inputting the id and password, website never connects---justs gives me a blank page that never loads. In summary, I have 3 important websites that I cannot access or navigate using Firefox, BUT CAN ACCESS AND NAVIGATE USING SAFARI. I prefer, and been a loyal user/promoter of Mozilla products for decades especially for their versatility, and superior security. I hope that something can be done, so that these important sites will again fully function using Firefox.

Asked by bashwk 1 year ago

Last reply by bashwk 1 year ago

  • Archived

Firefox crashes

Firefox se cierra continuamente, sin posibilidad de hacer nada ni en modo seguro. El crash id es: Crash ID: bp-8ae35873-5b09-4a37-9b95-7d5980190506 Un saludo … (read more)

Firefox se cierra continuamente, sin posibilidad de hacer nada ni en modo seguro.

El crash id es: Crash ID: bp-8ae35873-5b09-4a37-9b95-7d5980190506

Un saludo

Asked by sdc93 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Firefox will not close or respond, is grayed out and will not allow my computer to restart. I've tried uninstalling but Firefox is running so can't. Help!

Firefox was left open. Macbook Air went to sleep. When awakened Firefox was grayed out and not responsive. No dialog boxes or errors have appeared. I cannot quit, force q… (read more)

Firefox was left open. Macbook Air went to sleep. When awakened Firefox was grayed out and not responsive. No dialog boxes or errors have appeared. I cannot quit, force quite or uninstall Firefox. I cannot restart my computer because Firefox cancels it. What do I do???

Asked by TGimms 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

Recently encountering "beachball of death" on a mid 2010 iMAC running High Sierra after update to 10.13.6

Recently getting frequent "beachball of Death" on a "mid 2010" iMAC running High Sierra after updating to 10.13.6. [iMAC too old to use Mojave]. Happens both with Firefox… (read more)

Recently getting frequent "beachball of Death" on a "mid 2010" iMAC running High Sierra after updating to 10.13.6. [iMAC too old to use Mojave]. Happens both with Firefox 64.0 and its predecessor [I upgraded Firefox to see if this would cure the issue, but it did not]. "Refreshing Firefox", as suggested in Firefox Support may have helped in reducing the frequency. The key aspect is that it is hard to invoke Forced Quit to get out of this freeze. "Beachball" prevents access to Apple logo to invoke it, and sometime prevents right clicking on Firefox icon in the Dock. Command/Option/ESC most always invokes the Force Quit dialog box, and may or may not show Firefox as "unresponding". After finally quiting Firefox, can start it up again and it will work for minutes or hours before this starts again. Flash may be loaded, but is set to block its use. Using Adblock Plus No other extensions or add-ons Vanilla apps -- standard Apple apps, plus Google Earth, Garmin which were not in use or background at the time and no problem when running these by themselves. Trigger seems to be doing the update to 10.13.6 version of High Sierra -- Firefox problem in older iMacs ?? Thanks for your help. John Have not had problems when in Apple apps

Asked by JohnfromMA 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Firefox locks up my computer

I'm using Apple OS 10.13 with Firefox 68.0.2. At least once or twice a week, when browsing (different, not always the same) sites in Firefox, my computer gets locked up: … (read more)

I'm using Apple OS 10.13 with Firefox 68.0.2. At least once or twice a week, when browsing (different, not always the same) sites in Firefox, my computer gets locked up: either, 1) the cursor moves along with the mouse but can't click anything, and the machine can be SSH'd into but %sudo kill -KILL doesn't stop any of the processes (I tried to kill mozilla process and then the loginwindow, as an effort to find a way out of the lock state that's gentler that a hardware reset), or 2) the cursor doesn't move and SSH server doesn't respond. Either way, I have to physically turn the machine off and on to continue. I don't understand how a user-level process can lock up the whole thing, but it didn't used to happen - it started a few weeks ago. What can I do?

Asked by Mike_levin 8 months ago

Last reply by Mike_levin 8 months ago

  • Archived

FIRFOX TURNS ITSELF ON

FIREFOX opens itself when I close it, it pops up over top over other browsers open and often I have to click 2-4 times on things to get them to work. it is so bad I have… (read more)

FIREFOX opens itself when I close it, it pops up over top over other browsers open and often I have to click 2-4 times on things to get them to work. it is so bad I have uninstalled and reinstalled and now I am just to the point I cant use it and if I cant get it fixed I need to find an alternative browser. I am sending you this via chrome because I just cant deal with the firefox.

Asked by PEPPERSPRAY 1 year ago

Last reply by FredMcD 1 year ago