Showing questions tagged: Show all questions
  • Archived

links not opening

Firefox won't open any links when I search something. I have to go to Chrome or Safari. Just deleted and reinstalled Firefox but am still having the same problem. … (read more)

Firefox won't open any links when I search something. I have to go to Chrome or Safari. Just deleted and reinstalled Firefox but am still having the same problem.

Asked by loneal 1 year ago

Last reply by jscher2000 1 year ago

  • Archived

I cannot download attachments in my Yahoo email. I have tried to sign in to Firefox help to reset my support password but it has not sent me any link in 3 tries

Firefox is my default browser and I cannot download any attachments in my Yahoo email. I tries to sign into my Firefox account but it would not accept my password. I trie… (read more)

Firefox is my default browser and I cannot download any attachments in my Yahoo email. I tries to sign into my Firefox account but it would not accept my password. I tried 3 times to do a password reset but I never received a reply to my email address. My email address is: ************@yahoo.co.uk. I had followed the Firefox help suggestions to fix my problem of being unable to open attachments of any format in my yahoo mail and cleared all of the Firefox Cache and Cookies. A blue folder appeared on my MacBook Pro laptop called "Old Firefox Data". Since this did not fix my inability to open any attachments in my Yahoo Mail (New Mail and not Classic or Yahoo Pro), I need help on what I should do. How do I return to my Old Firefox Data and Settings, fix my problem of being unable to open up attachments in my Yahoo Email and fix the problem of Firefox not accepting my account password or not sending me a link to do this? I do not know how to proceed and it appears that many of my settings are changed or gone. Even my default opening page of: https://uk.yahoo.com/ has gone. What do I do to resolve all of these issues. Many thanks, drrjm.

Asked by drrjm 2 years ago

Last reply by FredMcD 2 years ago

  • Archived

Firefox crashes

AdapterDeviceID: 0x1927 AdapterVendorID: 0x8086 Add-ons: formautofill%40mozilla.org:1.0,fxmonitor%40mozilla.org:3.0,screenshots%40mozilla.org:37.1.0,webcompat%40mozilla.o… (read more)

AdapterDeviceID: 0x1927 AdapterVendorID: 0x8086 Add-ons: formautofill%40mozilla.org:1.0,fxmonitor%40mozilla.org:3.0,screenshots%40mozilla.org:37.1.0,webcompat%40mozilla.org:4.0.0 BuildID: 20190529130856 ContentSandboxCapable: 1 ContentSandboxLevel: 3 CrashTime: 1560095964 DOMIPCEnabled: 1 EMCheckCompatibility: true FramePoisonBase: 9223372036600930304 FramePoisonSize: 4096 InstallTime: 1560019750 Notes: FP(D00-L1000-W00000000-T000) WR? WR- OMTP? OMTP+3 GL Layers? GL Context? GL Context+ GL Layers+ ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 98 StartupCrash: 0 StartupTime: 1560095943 TelemetryEnvironment: {"build":{"applicationId":"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}","applicationName":"Firefox","architecture":"x86-64","buildId":"20190529130856","version":"67.0.1","vendor":"Mozilla","displayVersion":"67.0.1","platformVersion":"67.0.1","xpcomAbi":"x86_64-gcc3","updaterAvailable":true},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":16384,"virtualMaxMB":null,"cpu":{"count":4,"cores":2,"vendor":"GenuineIntel","family":6,"model":78,"stepping":3,"l2cacheKB":256,"l3cacheKB":4096,"speedMHz":3300,"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2","hasAVX","hasAVX2","hasAES"]},"os":{"name":"Darwin","version":"17.5.0","locale":"en-BE"},"hdd":{"profile":{"model":null,"revision":null},"binary":{"model":null,"revision":null},"system":{"model":null,"revision":null}},"gfx":{"D2DEnabled":null,"DWriteEnabled":null,"ContentBackend":"Skia","LowEndMachine":false,"adapters":[{"description":null,"vendorID":"0x8086","deviceID":"0x1927","subsysID":null,"RAM":null,"driver":null,"driverVersion":null,"driverDate":null,"GPUActive":true}],"monitors":[{"screenWidth":1440,"screenHeight":900,"scale":2}],"features":{"compositor":"opengl","gpuProcess":{"status":"unused"},"wrQualified":{"status":"blocked"},"webrender":{"status":"opt-in"}}},"appleModelId":"MacBookPro13,2"},"settings":{"blocklistEnabled":true,"e10sEnabled":true,"e10sMultiProcesses":8,"telemetryEnabled":false,"locale":"en-GB","intl":{"requestedLocales":["en-GB"],"availableLocales":["en-GB","en-US"],"appLocales":["en-GB","en-US"],"systemLocales":["en-BE","nl-BE"],"regionalPrefsLocales":["en-BE","nl-BE"],"acceptLanguages":["en-GB","en"]},"update":{"channel":"release","enabled":true,"autoDownload":true},"userPrefs":{"browser.search.widget.inNavBar":false,"browser.search.region":"BE"},"sandbox":{"effectiveContentProcessLevel":3},"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":true,"defaultSearchEngine":"google-b-d","defaultSearchEngineData":{"name":"Google","loadPath":"jar:[app]/omni.ja!/google-b-d.xml","origin":"default","submissionURL":"https://www.google.com/search?client=firefox-b-d&q="}},"profile":{"creationDate":18056,"firstUseDate":18056},"addons":{"activeAddons":{"formautofill@mozilla.org":{"version":"1.0","scope":1,"type":"extension","updateDay":18045,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":null,"name":"Form Autofill","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":18045},"fxmonitor@mozilla.org":{"version":"3.0","scope":1,"type":"extension","updateDay":18045,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":null,"name":"Firefox Monitor","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":18045},"screenshots@mozilla.org":{"version":"37.1.0","scope":1,"type":"extension","updateDay":18045,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"Take clips and screenshots from the Web and save them temporarily or permanently.","name":"Firefox Screenshots","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":18045},"webcompat@mozilla.org":{"version":"4.0.0","scope":1,"type":"extension","updateDay":18045,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"Urgent post-release fixes for web compatibility.","name":"Web Compat","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":18045}},"theme":{"id":"default-theme@mozilla.org","blocklisted":false,"description":"A theme with the operating system colour scheme.","name":"Default","userDisabled":false,"appDisabled":false,"version":"","scope":1,"foreignInstall":false,"hasBinaryComponents":false,"installDay":0,"updateDay":0},"activePlugins":[{"name":"dummy","version":"0.1","description":"Blocklist unavailable","blocklisted":false,"disabled":true,"clicktoplay":false,"mimeTypes":["text/there.is.only.blocklist"],"updateDay":18056}],"activeGMPlugins":{"dummy-gmp":{"version":"0.1","userDisabled":false,"applyBackgroundUpdates":1}},"persona":"default-theme@mozilla.org"},"experiments":{"activity-stream-firstrun-trailhead-triplets":{"branch":"supercharge","type":"as-firstrun"},"rollout-etp-new-users-trailhead-1547192":{"branch":"active","type":"normandy-prefrollout"},"rollout-monitor-v2-1505837":{"branch":"active","type":"normandy-prefrollout"}}} ThreadIdNameMapping: 6:"Gecko_IOThread",7:"JS Watchdog",8:"JS Helper",9:"JS Helper",10:"JS Helper",11:"JS Helper",12:"Timer",13:"Socket Thread",15:"Cache2 I/O",16:"Cookie",17:"DOM Worker",17:"IPDL Background",20:"GMPThread",21:"Worker Launcher",22:"Compositor",23:"ImgDecoder #1",24:"ImageIO",26:"mozStorage #1",30:"mozStorage #2",39:"StyleThread#2",38:"StyleThread#1",37:"StyleThread#0",44:"ImageBridgeChild",45:"ProcessHangMon",41:"Lazy Idle",43:"localStorage DB",41:"DataStorage",42:"DNS Resolver #1",43:"URL Classifier",44:"Classifier Update",46:"Cache I/O",47:"DOM Worker",48:"mozStorage #3",48:"QuotaManager IO",49:"HTML5 Parser",49:"mozStorage #4",51:"DOM Worker",53:"SSL Cert #1",55:"SSL Cert #2",55:"IndexedDB #2",60:"DOM Worker",63:"IndexedDB #5",63:"DNS Resolver #2",62:"SubtleCrypto #1",63:"SaveScripts",64:"mozStorage #5",64:"DNS Resolver #3",65:"Font Loader",77:"StreamTrans #131",67:"ImgDecoder #2",66:"mozStorage #6",65:"ImgDecoder #3",64:"mozStorage #7", Throttleable: 1 URL: about:welcome UptimeTS: 21.14727624 Vendor: Mozilla Version: 67.0.1 useragent_locale: en-GB

This report also contains technical information about the state of the application when it crashed.

Asked by mykim 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

Why does Firefox disappear from desktop and computer, a day after downloading?

I download and get an icon on the desktop and on the bottom menu. If I click on the icon on the desktop, a text box on the screen with two options: "Firefox" and "Apps".… (read more)

I download and get an icon on the desktop and on the bottom menu. If I click on the icon on the desktop, a text box on the screen with two options: "Firefox" and "Apps". If I click on Firefox, the browser opens. If Aps, I go to App Store for no apparent reason.

After 1-2 days, all icons disappear and I cannot find them anywhere.

Asked by ryldisc 2 years ago

Last reply by James 2 years ago

  • Archived

Firefox crashes

I updated firefox to version 63.0 but it crashes continuously. I tried all the solutions you suggested. I reseted and restarted it in safe mode but the result is the same… (read more)

I updated firefox to version 63.0 but it crashes continuously. I tried all the solutions you suggested. I reseted and restarted it in safe mode but the result is the same. This is the code of the last crash:

bp-65ca3cad-37fb-42c1-9431-a028c0181026

I can not send this request from firefox because it does not work so I have no chance to click “automatically add”

What can I do?

Asked by ngaliero 2 years ago

Last reply by FredMcD 1 year ago

  • Archived

how do i create bookmarks on toolbar when there is no icon next to the site i want

I need to bookmark sites I use a lot and I just updated Mozilla on my Mac so I need to add them to the toolbar, but there is no icon next to the site as instructed in you… (read more)

I need to bookmark sites I use a lot and I just updated Mozilla on my Mac so I need to add them to the toolbar, but there is no icon next to the site as instructed in your help page

Asked by ann.dennison 2 years ago

Last reply by Chris Ilias 2 years ago