Showing questions tagged: اعرض كل الأسئلة

Find Bar

Whenever I open the find bar while deleting the phrases and words, it shows the one word highlighted or its phrase highlighted on the find bar whenever I reopen after del… (read more)

Whenever I open the find bar while deleting the phrases and words, it shows the one word highlighted or its phrase highlighted on the find bar whenever I reopen after deleting the phrases and words. I need help for this ?

Asked by rizvi.zainab492 4 months ago

Last reply by cor-el 3 months ago

pages dont fully load-now crashes

hello tried to fix this by using trouble shoot mode and then refreshed now can't load anything and crashes what do i do? some web pages not fully loading without refres… (read more)

hello

tried to fix this by using trouble shoot mode and then refreshed now can't load anything and crashes what do i do?

some web pages not fully loading without refreshing or go back 1 page and forward again Firefox 117.0.1 [20230912013654] installed 9/12/23 also running adguard adblocker 4.1.57 disabled it to test did not solve

not sure if related but hiccups on pages that auto refresh (happened over weekend) just manually refreshed

thank u m

Asked by Michelese 5 months ago

Last reply by cor-el 5 months ago

Firefox uses large amounts of memory that bring everything to a halt

Since the last update (earlier this week) firefox uses large amounts of memory. It shows in the windows task manager 20 and more instances of firefox being open and one o… (read more)

Since the last update (earlier this week) firefox uses large amounts of memory. It shows in the windows task manager 20 and more instances of firefox being open and one of them using 85%-90% of the available memory. I looked up help articles regarding this issue and one of them mentioned to "Delete content-prefs.sqlite file". When I do that it will help for a short period of time but then the issue is happening again. I'm using Windows 11 64 bit.

I'd appreciate some advice on how to deal with this.

Asked by Sidiana 3 months ago

Last reply by cor-el 3 months ago

Firefox does not allow the display of the Windows Taskbar

When Firefox is launched to maximized, the Windows Taskbar does not display when the Taskbar is set to Hide. Firefox takes over the entire screen. When I use two monitors… (read more)

When Firefox is launched to maximized, the Windows Taskbar does not display when the Taskbar is set to Hide. Firefox takes over the entire screen. When I use two monitors and Firefox is on the second monitor it the toolbar is visible.

How can I stop this from occurring?

Asked by johnbeuke 5 months ago

Last reply by zeroknight 4 months ago

Video Playback Issue on Fedora 38 - "Media Playback Aborted due to Corruption"

I'm encountering consistent video playback issues on Firefox while running Fedora 38. The error message I receive when attempting to play videos from certain sites, notab… (read more)

I'm encountering consistent video playback issues on Firefox while running Fedora 38. The error message I receive when attempting to play videos from certain sites, notably LinkedIn and Twitter (now X), is:

  • The media playback was aborted due to a corruption problem or because the media used features your browser did not support.*

Furthermore, when examining Firefox's console while attempting to play a video, I observed the following error:

  • [Child 5999, MediaDecoderStateMachine #1] WARNING: Decoder=7fdb3c55a100 Decode error: NS_ERROR_DOM_MEDIA_FATAL_ERR (0x806e0005) - mozilla::MediaResult mozilla::FFmpegDataDecoder<60>::InitDecoder(AVDictionary**): Couldn't open avcodec: file /builddir/build/BUILD/firefox-118.0/dom/media/MediaDecoderStateMachineBase.cpp:166*

Steps to Reproduce: 1. Navigate to LinkedIn or X (previously Twitter). 2. Attempt to play any video content. 3. Observe the aforementioned error.

Additional Details: - OS: Fedora 38 - Firefox version: Initially 117.0.1, then updated to 118, both 64-bit. - This issue does not occur on Google Chrome on the same system. - I have attempted the following troubleshooting steps without success:

 1. Updated Firefox to the latest version.
 2. Enabled DRM content.
 3. Booted Firefox in Safe Mode.
 4. Disabled hardware acceleration.
 5. Cleared cache and cookies.
 6. Used a Flatpak version of Firefox.

This issue has significantly impacted my user experience, and I hope to find a resolution soon. Any assistance or guidance would be greatly appreciated.

Thank you!

Asked by rusty_python 5 months ago

Last reply by Luiz Felipe F M Costa 4 months ago

tab crash on redirect to microsoft authentication

On all sites where I need to login with my work account I get a tab crash when the browser redirects to https://login.microsoftonline.com/ac4b0eb0-811e-4ab0-acca-8a870792… (read more)

On all sites where I need to login with my work account I get a tab crash when the browser redirects to https://login.microsoftonline.com/ac4b0eb0-811e-4ab0-acca-8a87079290dc/oauth2/v2.0/authorize?response_type=id_token&scope=user.read......

This is a recent failure (this week), that occured without any changes on my own account to Firefox developer version 121.0b2(64-bits)

I had to install google chrome to overcome this problem. Chrome has no issues with microsoft authentication.

Please solve as soon as possible, otherwise I will be switching to another browser.

Asked by chris vandert 3 months ago

Last reply by TyDraniu 3 months ago

Firefox 121.0.1 (64-bit) invalid file format error on youtube upload

Hello Just to report Firefox 121.0.1 (64-bit) unable to upload any video formats on youtube and always having invalid video format error. I'm unable to upload even that … (read more)

Hello

Just to report Firefox 121.0.1 (64-bit) unable to upload any video formats on youtube and always having invalid video format error. I'm unable to upload even that videos what was already successfully uploaded some times ago. I using Microsoft Edge now to upload on youtube and it is fine with all my videos. Hope you can fix soon.

Asked by SNov 1 month ago

Last reply by zeroknight 1 month ago

Amazon Prime and Firefox

Hello, Amazon Prime no longer saves my place in TV series I'm watching. If I was 15 minutes in on episode 9 of something, when I came back it would still be in the same … (read more)

Hello,

Amazon Prime no longer saves my place in TV series I'm watching. If I was 15 minutes in on episode 9 of something, when I came back it would still be in the same place, even months later. Now it doesn't do that anymore, even if I come back a few minutes later.

Amazon says Amazon Prime does not work very well on Firefox, and my issue does work fine on the other browsers, but I don't want to use them if I can avoid it. Firefox works fine for Hulu and Netflix and the others. I don't have any other issues with Firefox other than this one.

Does anyone know anything about this and possibly how to make it work like it used to?

Thank you.

Firefox v. 118.0.1 64 bit Windows 11 Pro

Asked by dahixe6884 4 months ago

Last reply by cor-el 4 months ago

Tab Crashing When Loading YouTube - Mac Desktop (Using Firefox 121.0)

Hello! Like many before me, the tabs crash every time I got to YouTube. The only message I get is "Gah. Your tab just crashed. We can help! Choose Restore This Tab to … (read more)

Hello! Like many before me, the tabs crash every time I got to YouTube. The only message I get is

"Gah. Your tab just crashed. We can help! Choose Restore This Tab to reload the page." This option does NOTHING to solve the issue.

Not sure why, but I've never had this issue before until about a week ago. I don't want to use another browser. I prefer Firefox.

I am currently using Firefox 121.0.

Any information/assistance would be greatly appreciated.

Thank you!

Asked by sondrasaintlewis 1 month ago

Last reply by cor-el 1 month ago

Websites don't work with FireFox but do with other browsers

I've written about this before and never got a working answer. I have to use Chrome or internet explorer for some work because FireFox won't open the sites. This problem … (read more)

I've written about this before and never got a working answer. I have to use Chrome or internet explorer for some work because FireFox won't open the sites. This problem hasn't been fixed by I clearing cache and cookies as recommended back when I first asked a year or so ago.

Now the latest website I haven't been able to use is the Post office! USPS.com -- If I try to track a mail piece using my tracking number the site can't bring it up. The site tries for long time then tells me to try later. When I try with another browser such as Chrome, the result is there within a couple of seconds. It looks like I'm going to have to leave FireFox which I hate as I've used it so long - over ten years at least.

Version 121 Windows 10

Asked by rkclaw 1 month ago

Last reply by jonzn4SUSE 1 month ago

Video Content (Twitter/X, Youtube, Previews) Stop Working

So I just picked up a new laptop (ASUS Vivobook 16x), and everything is fresh on it. Additionally, this only affects some video content in Firefox, with Edge browser unaf… (read more)

So I just picked up a new laptop (ASUS Vivobook 16x), and everything is fresh on it. Additionally, this only affects some video content in Firefox, with Edge browser unaffected. In brief, what is happening is that within a couple hours of having the browser open, certain video content stops working, specifically Twitter/X videos just spin, YouTube previews stop working, and videos continually load. Netflix videos continue to work, but hover previews stop functioning. I even check the 'Stats for Nerds' on YT and it shows 0 KB network activity in Firefox.

I've tried every basic action I can think of:

  • Turning off extensions (only use Ublock and Bitwarden)
  • Browser Refresh (x3)
  • Reverting from 120.1 to 120.0, and now 199.0.1
  • Clearing the browser cache
  • Reinstalling NVidia and Intel Drivers
  • Running in Safe Mode

Only by doing a refresh or completely closing/opening the app gets videos to function again. This doesn't affect the old laptop or my desktop, which makes me think it's a rogue driver--but then why would Edge function without error over the same period of time?

Are there any settings to play with in the browser that can help diagnose?

Asked by madekatsu 2 months ago

Last reply by Alexander Thomas 1 month ago

Firefox 119.0 Print Preview missing orientation option!

The "Layout.css.page-size.enabled" configuration parameter = False ,worked effectively in previous versions, but after updating to Firefox 119.0, it no longer works wheth… (read more)

The "Layout.css.page-size.enabled" configuration parameter = False ,worked effectively in previous versions, but after updating to Firefox 119.0, it no longer works whether I set it to True or False.

Orientation option is missing when I try to print documents from a website. The Firefox Print Preview window, which usually allows orientation choices for printing, is now not available.

Please advise. Thanks!

Asked by Maria T. 4 months ago

Last reply by jscher2000 - Support Volunteer 3 months ago

Getting to costco.ca blocked during past few days - disabling tracking does nothing!

Getting to www.costco.ca impossible during past few days - disabling tracking does nothing! Tried relaxing most security and tracking settings, still no results. MS Edge … (read more)

Getting to www.costco.ca impossible during past few days - disabling tracking does nothing! Tried relaxing most security and tracking settings, still no results. MS Edge works just fine, like Firefox used to until now. Guess it's time to switch if no other option.

Asked by Gabriel C 1 month ago

Last reply by zeroknight 1 month ago

Firefox won't stop refreshing page when have to leave and come back

Why when have to make a payment and verify with bank when I come back to firefox it refreshes and I have to start payment again. It's chicken and egg and so frustrating. … (read more)

Why when have to make a payment and verify with bank when I come back to firefox it refreshes and I have to start payment again. It's chicken and egg and so frustrating. How can I stop this? Never used to happen. I need to find another browser as this isn't fit for purpose. Could someone please help

Asked by aussiescall 5 months ago

Last reply by zeroknight 5 months ago

Mozilla Crashes at Startup

Every time I open Mozilla browser, it crashes right after it opens. This only started happening since recently. Before this, I haven't faced this issue while using this… (read more)

Every time I open Mozilla browser, it crashes right after it opens.

This only started happening since recently. Before this, I haven't faced this issue while using this browser for year(s)

I have failed to resolve the issue with the following methods:

  • Updated Firefox
  • Tried to use Troubleshoot Mode (crash still happens)
  • Uninstalled Firefox, deleted additional files and re-installed
  • Did Refresh

Other browsers are working fine

I am using Razer Blade RTX 2070 Max Q, VR Ready Graphics (8GB GDDR6 VRAM) 10th Gen Intel Core i7-10750H Processor 6 Cores/12 Threads, up to 5.0GHz

Asked by Neel 2 months ago

Last reply by cor-el 2 months ago

multiple background processes created when live streaming

Hello Mozilla Support, Since 2 upgrades ago, anytime I try to watch a livestream, my browser slows right down and then crashes. I don't care why its happening, I just w… (read more)

Hello Mozilla Support,

Since 2 upgrades ago, anytime I try to watch a livestream, my browser slows right down and then crashes.

I don't care why its happening, I just want a definitive fix for the issue.

I'm so aggrieved at this happening constantly, if you cannot provide a firm resolution to this issue, i will simply move to another browser.

I've tried your about:config setting restart to false and other fixes but still keeps happening.

I await your reply.

With Regards,

Mark

Asked by Mark Robinson 1 month ago

Last reply by zeroknight 1 month ago

Whenever I Try to Open Firefox it crashes almost immediately upon opening (no crash log)

I've had this problem for a while and it's kept me from actually using the program. At any given time when I try to run the application, it never lasts for more than a co… (read more)

I've had this problem for a while and it's kept me from actually using the program. At any given time when I try to run the application, it never lasts for more than a couple seconds before it suddenly stops with no warning. Whenever I get these crashes, the Crash Reporter never opens. Because of this issue I can't open it in troubleshooting mode. At this point I have tried fully resetting my PC twice, uninstalling McAfee, had multiple malware scans, and have uninstalled and reinstalled Firefox itself multiple times. I'm really not all that good at operating computers, I just kind of know how to navigate files. I don't know what else to do at this point.

Asked by jake.dm527 1 month ago

Last reply by jonzn4SUSE 1 month ago

ZoneAlarm Extreme Security NexGen

I use ZoneAlarm Extreme Security NextGen and since its last auto update on 12 October 2023, using FaceBook to play Family Farm game causes Firefox to repeatedly crash. … (read more)

I use ZoneAlarm Extreme Security NextGen and since its last auto update on 12 October 2023, using FaceBook to play Family Farm game causes Firefox to repeatedly crash.

Asked by Baza 4 months ago

Last reply by cor-el 4 months ago

Icoud site not working

Hi, I cannot logon to icloud using Firefox (since 3 days) on my windows pc. It normally works fine I can logon on using the mobile firefox browser and I can logon using… (read more)

Hi,

I cannot logon to icloud using Firefox (since 3 days) on my windows pc. It normally works fine

I can logon on using the mobile firefox browser and I can logon using Edge. However, I don't want to use Edge

I use a VPN (including browser extension) but I haven't had a problem before

Thanks

Jonathan

Asked by jonathanlynchkelly 1 month ago

Last reply by zeroknight 1 month ago

Firefox 11+ memory leak

3 tabs open, left firefox idle on pc and walked away for an hour. Came back, system barely responsive, managed to grab a screenshot. This happens every single day. If I l… (read more)

3 tabs open, left firefox idle on pc and walked away for an hour. Came back, system barely responsive, managed to grab a screenshot. This happens every single day. If I leave firefox idle, or in background for any amount of time, it eats up all the ram and the system grinds to a halt and crashes. Can't get logs, or use profiler. This happens every single day, multiple times per day and only when firefox is in background or pc is idle. I don't use more than 3-4 tabs, this happens on random websites, sometimes even when no websites are open. I can literally open firefox with no tabs and let it sit idle and same thing happens.

Asked by danik9753 1 month ago

Last reply by zeroknight 1 month ago