Showing questions tagged: اعرض كل الأسئلة

When typing characters are missed/skipped

When typing, for example an email in office 365 webmail, approx 1 in 10 characters is missed. This happens in every session and after reboots. It doesn't seem to matter i… (read more)

When typing, for example an email in office 365 webmail, approx 1 in 10 characters is missed. This happens in every session and after reboots. It doesn't seem to matter if i am typing slowly or quickly, and it happens in an incognito browser window too. I am certain that key-presses are being sent, they are just not reflected reliably in the browser. There are more than enough resources available for firefox.

Asked by juanathan 2 weeks ago

Last reply by juanathan 5 days ago

Crash on startup

Firefox (and chrome, but not edge) crashes on startup. There's no crash report. The window shows up as an outline for a fraction of a second and then is gone. It doesn't … (read more)

Firefox (and chrome, but not edge) crashes on startup. There's no crash report. The window shows up as an outline for a fraction of a second and then is gone. It doesn't show up in task manager. I've uninstalled and reinstalled multiple times. I've updated windows and my antivirus. I've tried a few other fixes that came up from searching for a fix, but so far nothing has helped.

Asked by meow2009.20.09 2 weeks ago

Last reply by meow2009.20.09 5 days ago

open support ticket for firefox browser

'Release 96.0.1 Does Not Work with Our Ariba PunchOut Catalogs' Users can punchout and add items to the Shopping Carts, but when they try to return the items from the ca… (read more)

'Release 96.0.1 Does Not Work with Our Ariba PunchOut Catalogs' Users can punchout and add items to the Shopping Carts, but when they try to return the items from the cart back to our local Ariba Application, users receive a "Token Expired" error. When they click the button to return to the Ariba application, there are no items in the requisition.

We experienced the same issue when Chrome released version 80 in February of 2020. We have been recommending Firefox as the preferred browser but now it has the same problem.

Can you provide some way for users to run an older version of Firefox? Version 95.0.2 Works great. I have not upgraded to 96 yet due to this issue. However, many campus users have already installed 96.0.1.

Currently in our environment, only Inernet Explorer or EDGE running in IE mode work with our Ariba Application. Should we advise our campus users stop using Firefox now?

Asked by morriv 5 days ago

Last reply by morriv 5 days ago

Repeatedly crashes . but only on this machine.

First of all , Hello  :) FF is a great wb and i use it everywhere i got a machine. Works fine everywhere .. but here on this computer. Why only on this machine ? Same d… (read more)

First of all , Hello  :) FF is a great wb and i use it everywhere i got a machine. Works fine everywhere .. but here on this computer. Why only on this machine ? Same distros ( linux mint 20.3 ) radeon video cards , amd family cpu's This machine is AMD FX(tm)-6300 Six-Core Processor × 6 the video card atm is AMD PITCAIRN (DRM 2.50.0, 5.4.0-94-generic, LLVM 12.0.0) though i had the same crash issue with a nVidia graphics card. Memory is Corsair and the memtest86 reports no errors. This is where i get a bit lost. Memory issues or hardware defects might explain this but where's one to begin ? Trouble is , no other application ever crashes and it's rock solid. So is FF to point a finger at or something else ? That's the objective of me submitting this report. Try to find out what's really at fault here and fix it.

The crashes happen at all times. It can also be right at starting FF and never even reaching the main window. I tried with and without the --safe-mode and it's the same that also happens.

So i submitted one of the crash reports ID: 656264f4-7867-4c55-8b36-0637e0220114

The report can be found here : https://crash-stats.mozilla.org/report/index/656264f4-7867-4c55-8b36-0637e0220114

Since there's so many i hesitate to put them all up , there's dozens since the system reinstall yesterday , i reinstalled the whole OS again yesterday to try to get rid of the bug. Any help to solve this once and for all will be highly appreciated . :) thanks for reading

FuzzyTheBear

Asked by FuzzyTheBear 1 week ago

Last reply by FuzzyTheBear 1 day ago

Add-ons randomly not working

This is a question in relation to [https://support.mozilla.org/en-US/que.../1302462|this] The fix suggested there seems reasonably easy to follow but I'm a bit unsure abo… (read more)

This is a question in relation to [https://support.mozilla.org/en-US/que.../1302462|this]

The fix suggested there seems reasonably easy to follow but I'm a bit unsure about this

Delete all extensions* files and compatibility.ini in the Firefox profile folder to reset the extensions registry.

Apart from compatibility.ini I can see two extensions*, namely extension-preferences.json and extensions.json. Is that correct?

Now I'm supposed to delete those three files. And here comes my question:

What does New files will be created when required. mean? What I'm worried about is that all my extensions will disappear and I will have to start with from scratch reinstalling them all again.

Asked by ArneStockholm 5 days ago

Last reply by ArneStockholm 3 days ago

Mozilla conflicts with Google, Microsoft Windows

Most of the others topics apply here.You override preferences and other serivices to install updates I don't want or need and more -- Firefox now wants ALL of your person… (read more)

Most of the others topics apply here.You override preferences and other serivices to install updates I don't want or need and more -- Firefox now wants ALL of your personal information, which iif you don't comply, creates conflicts with every other program. I just bought this lapper a year ago and already had to reinstall WIn 10 twice. I am one inch away from going with Google Chrome, which is just as bad but at least doesn't conflict with Windows, which is equally as invasive and worthless. I'm not a brain surgeon able to digest your "tools" in developer-ese. Help!

Asked by Will Wright 2 weeks ago

Last reply by Will Wright 5 days ago

Firefox is MUCH slower, even in safe mode, than other browsers

Firefox is MUCH slower, even in safe mode, than other browsers. The picture that shows a download speed of 223.44 Mbps is Chrome with all extensions enabled. The second … (read more)

Firefox is MUCH slower, even in safe mode, than other browsers. The picture that shows a download speed of 223.44 Mbps is Chrome with all extensions enabled. The second picture shows Firefox in Safe Mode with my internet security on pause. How do I fix?

Thanks.

Asked by SNY 3 days ago

Last reply by SNY 3 days ago

Lost History after Crash

So while using FF, I think it was a combination of too many programs opened and too many tabs (and an old potato PC laptop) suddenly the whole display turned black probab… (read more)

So while using FF, I think it was a combination of too many programs opened and too many tabs (and an old potato PC laptop) suddenly the whole display turned black probably because of all those reasons, i waited a min but nothing, so i shut it down manually in order to restart it.

As i re opened firefox i finished the search that caused the "crash" i guess and only later i realized that all my history (an awful lot) is gone. Tried using an old Windows restore point of december but nothing. After i looked up that history is stored in the places.sqlite file i went into the profile folder and found a places.sqlite.corupt file. Does anyone know how can i repair it ?... Pleaseeee help me retrive my history. Thanks a lot.

Asked by Gianluk 1 day ago

When opening new tabs, sometimes they just stay blank and do not work.

When opening new tabs, sometimes they just stay blank and do not work. You can refresh the blank tab or enter another thing in the search bar or website bar and it will s… (read more)

When opening new tabs, sometimes they just stay blank and do not work. You can refresh the blank tab or enter another thing in the search bar or website bar and it will still not work. I have to keep opening tabs until I can get one to work. It is really annoying and if it doesn't get fixed I will have to change to a different browser. I have tried resetting firefox and debugging it.

Asked by jjordell 4 days ago

Latest update has my files on google docs not loading properly

Hi, I've updated from ff95 to 96.0.2 and found that my files on google docs have not been loading properly. The text is blurred and it gives an error saying 'some fonts c… (read more)

Hi, I've updated from ff95 to 96.0.2 and found that my files on google docs have not been loading properly. The text is blurred and it gives an error saying 'some fonts could not be loaded. please reload'. This seems to only happen in firefox and is fine in chrome and as well as when I downgraged to ff95 on my old profile. Back on 96.0.2, I've tried clearing cookies and cache, safe-mode, setting theme to default, all to no avail. Are there any other ways I could troubleshoot this issue? I've attached an image that shows what the text looks like on chrome and the latest version of firefox.

Asked by bradwist 4 days ago

Last reply by bradwist 4 days ago

Tryb prywatny/incognito i aktualizacja ff

Od co najmniej dwóch aktualizacji ff (zalecanych przez przeglądarkę) zauważyłem że przy korzystaniu z trybu prywatnego i próbie otwarcia nowego okna z nową stroną (gdy je… (read more)

Od co najmniej dwóch aktualizacji ff (zalecanych przez przeglądarkę) zauważyłem że przy korzystaniu z trybu prywatnego i próbie otwarcia nowego okna z nową stroną (gdy jest dostępna aktualizacja przeglądarki) ta nie ładuje się w ogóle (w znaczeniu próbuje niby coś załadować ale nic się nie dzieje - sprawdzone na kilku rozmaitych adresach), ze starych (wcześniej otwartych) można korzystać bez problemu. Pomaga dopiero ponowne uruchomienie liska znaczy aktualizacja i ponowne otwarcie linku w trybie prywatnym/incognito. (nie znalazło mi nic w bazie pomocy o tym - jak gdzieś już jest pytanie (z rozwiązaniem) to poproszę o namiary.

Asked by veana 4 days ago

Issues with groupwatch services

When I'm watching any groupwatch shows through hulu, prime, or disney+ the show constantly speeds up and slows down, I'm not sure what causes this but its been happening … (read more)

When I'm watching any groupwatch shows through hulu, prime, or disney+ the show constantly speeds up and slows down, I'm not sure what causes this but its been happening for years at this point.

Asked by alexcaputo312 2 days ago

Save As Dialog causes FireFox Crash

Hello For past 2 days when I try to download from any website the save as dialog appears but then it crashes firefox and I have to close firefox. I am running version 96.… (read more)

Hello For past 2 days when I try to download from any website the save as dialog appears but then it crashes firefox and I have to close firefox. I am running version 96.01 on Windows 10. Latest Nightly also installed and this problem is not on the nightly.

Asked by nekromantik 6 days ago

Last reply by nekromantik 5 days ago

Why is Firefox crashing over and over

The past week or two it has been acting haywire and crashing daily. I uninstalled, re-installed, re-started computer. Nothing helps. I have attached picture of error me… (read more)

The past week or two it has been acting haywire and crashing daily. I uninstalled, re-installed, re-started computer. Nothing helps. I have attached picture of error message. windows 10 firefox version 92

https://imgur.com/a/L0JnN4P

picture crash report

Asked by Dog3456 3 months ago

Last reply by Dog3456 2 days ago

Firefox Developer Edition - Windows 11 Issue

Ever since upgrading to windows 11 firefox developer edition will not work for me at all. I have reinstalled it multiple times now and every single time its the same thi… (read more)

Ever since upgrading to windows 11 firefox developer edition will not work for me at all.

I have reinstalled it multiple times now and every single time its the same thing, after a fresh install I can open the browser and use it once to visit a single webpage and then it breaks forever:

  • - None of the tabs will load anything at all including any of the settings pages or debug/troubleshooting page (about:<page>) - its like it doesnt even attempt to load anything its completely unresponsive
  • - Clicking on any buttons in firefox/options menu do nothing
  • - If i close it i see between 2-10 firefox processes appear in my task manager which i have to go through and end each task before i am able to open the browser up again and even then that doesnt always work.
  • - Because it opens a bunch of processes when you close the browser and this prevents it from re-opening it is not possible to put it into troubleshooting mode
  • - Even after a fresh install (described below) after re-installing the browser it always opens for the first time with a message saying that 'I have reinstalled firefox would i like to refresh the browser' with a button to refresh - If i click this refresh button it instantly breaks it

In order to fix this I have to completely remove firefox from my machine including:

  • - Everything in my users folder
  • - Everything in program files/programdata
  • - Search my C:\ drive and remove all traces of mozilla/firefox i can find
  • - Clear all temp files
  • - Run a disk cleanup
  • - Restart my machine

Before i can attempt to install firefox again. If i dont do this after i reinstall it opens firefox up in exactly the same state it was in before i uninstalled it, same tabs open & completely unresponsive.

Asked by Web Passion 2 days ago

Last reply by Web Passion 2 hours ago

Firefox very slug after update to 96.0, 96.01 slihtly better but still sluggish

After updating to Firefox 96.0, Firefox became unusable. Went from happily playing two youtube tabs (one speech, other background music) 2 tabs in separate windows of 10… (read more)

After updating to Firefox 96.0, Firefox became unusable. Went from happily playing two youtube tabs (one speech, other background music) 2 tabs in separate windows of 10 to 12 windows open with more than 10 tabs in each window, although many were inactive, alongside Apple Mail and often one or two other apps open such as Preview, VLC or TextEdit; whereas immediately after update to Firefox 96.0 to taking 10 minutes to load a tab when only 2 or 3 tabs were open, and unable to play youtube videos without continuous breaks totalling far more than the video itself, and unable to play embedded videos in BBC news website when only 2 or 3 tabs open in one window with no other apps running, other apps were very sluggish when Firefox running; all other apps ran fine, as normal when Firefox was not running.

Firefox 96.0.1 improved it's ability. Youtube videos will mostly play now if there is only 2 or 3 tabs open, as with BBC embedded videos, tabs are often now taking 3 to 5 minutes to load.

Downloads were like night & day, Firefox was happily working until updated to FF 96, immediately after update FF was almost impossible to use, updating to 96.0.1 created a little more usability, but still cumbersome and very sluggish to the point of pretty well unusable. Was running FF on 2011 Mac Mini, OS 10.12.6 with 16GB RAM

Asked by peterchandler108 6 days ago

Firefox (Canonical/Ubuntu) snap app can't open external apps does firefox have --classic confinement policy

I am having issues with opening link for external applications. The application can be What'sApp or Zoom or Slack and when trying to open an external app I get a windows… (read more)

I am having issues with opening link for external applications. The application can be What'sApp or Zoom or Slack and when trying to open an external app I get a windows that ask for me to select the application to open the link.. When doing this the only option have I have is System Handler and Choose Application.. Neither option is helpful.. This did not happen with firefox packaged with .deb .. I am assuming that this deal with snap sandbox security.. I later read an article

I did a little reading and came across a link https://ubuntu.com/blog/how-to-snap-introducing-classic-confinement

Which instructed on how to create a snap with --classic confinement.. I am not sure if this will resolve the issue that I am having .. But I didn't find that I could install firefox snap with the --classic option.. I am not that familiar with snaps so I could be completely off but wanted to know if someone could look into it..

I would like to add an image but it doesn't seem like firefox will allow me to on this page. (Browse is not opening a window) Also copy and paste didn't work

Asked by lradical 22 hours ago

Last reply by lradical 5 hours ago