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Firefox freezes loading pages

Hello I have spent 3 days trouble shooting this and can't resolve it. Firefox won't load pages, just get a grey spinning circle forever. No other message. I close fire… (read more)

Hello

I have spent 3 days trouble shooting this and can't resolve it. Firefox won't load pages, just get a grey spinning circle forever. No other message. I close firefox and restart, it won't start as it is still running in background. Task manager will not close it. I have to reboot the PC. I have tried deleting profiles, which helps for a few minutes then it locks again. I tried re-installing firefox and again it works for a few minutes then nothing. I have completely deleted all 'appdata' and still no luck. New profile doesn't help. I checked all security settings, firewall, etc. and nothing helped. I tried safe mode and the problem still exists. I have used firefox for years and now may have to walk away. Any help is appreciated. Thanks.

Asked by kewltalon 5 years ago

Answered by kewltalon 5 years ago

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I have FireFox Quantum Beta and am having issues with it chewing up alot of memory (7gb!). I do have a screen capture of the task manager

Hi. I was having an extreme amount of slowness on FireFox Quantum Beta (version 57). I had the slowness just before and after a new update was installed (11/13/17 at abou… (read more)

Hi. I was having an extreme amount of slowness on FireFox Quantum Beta (version 57). I had the slowness just before and after a new update was installed (11/13/17 at about 10:45AM CDT). I captured the Task manager just before and after the update. I know that there is a legacy Flash plugin but it is set to never activate. How can I get rid of it permanently?

Asked by safemanusa 2 years ago

Answered by Shadow110 2 years ago

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Firefox 29 fails to exit properly and remains running in task manager.

This is a continuation of a thread found here: https://support.mozilla.org/en-US/questions/997448 by Compumind. I reported I was having the same experience, especially wh… (read more)

This is a continuation of a thread found here: https://support.mozilla.org/en-US/questions/997448 by Compumind.

I reported I was having the same experience, especially when opening links from emails in Thunderbird. I also reported I was forced to revert to FF 28.

Moses replied in above thread and suggested: (1) Download a fresh installer from https://www.mozilla.org/firefox/all/ to a convenient location. (Scroll down to your preferred language.)

(2) Exit out of Firefox.

(3) Rename the folder

C:\Program Files (x86)\Mozilla Firefox

to

C:\Program Files (x86)\OldFirefox

(4) Run the installer you downloaded in #1. It should automatically connect to your existing settings.

I followed these instruction carefully but no joy. Upon installing FF 29, not only would it refuse to exit (using "exit") and remain running in the Task Manager until I killed it after opening links from Thunderbird, but I found it refused to exit after simple browsing and following links.

Moses had asked I not reply in original thread so I am re-posting here.

I believe this is a serious bug. With Firefox 28...no problems except a minor one I reported here: https://bugzilla.mozilla.org/show_bug.cgi?id=1002089

Again I am forced back to FF 28, though I miss the beautiful interface and security fixes, I need to have a browser that works properly. My wife has never even seen the Task Manager before so this is problem.

Besides the "educated guesses" made with this post, the only other thing outside of usual that I do, is to have a security policy regarding cookies (don't accept by default...I make exceptions for cookies I want to retain and have a several that are only "allow for session.") I also have FF set to delete browsing history on exit, but that takes a split second.

I look forward to when this issue can be addressed successfully and I am able to use FF 29 (and have it exit properly...I can't expect my wife to follow all these instructions and close it often manually in the task manager...nor do I want to do this.)

Good luck on all the Mozilla projects. Having installed FF 29 twice and then reverted back to 28 twice, I am going to wait and see how this plays out. Please don't send me the standard, "start in safe mode", "restart with add-ons disabled", "reset Firefox" (last time that destroyed my browser completely) stuff. I do not believe this is what's happening.

Moses added that there is a problem with email notifications going through, so take your time, friends.

Asked by Axis 6 years ago

Answered by Axis 6 years ago

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Youtube freezes on changing videos (HTML5)

If i switch to flash with a plugin thing it works but html5 keeps freezing for a few seconds for the page to load? I can't find any solution that's good tried reinstallin… (read more)

If i switch to flash with a plugin thing it works but html5 keeps freezing for a few seconds for the page to load? I can't find any solution that's good tried reinstalling, tried creating new profile, etc. nothing solves it. please help

Asked by LetsPlayNintendoITA 3 years ago

Answered by jscher2000 3 years ago

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Why is Firefox 34.0 freezing?

After Firefox updated to 34.0, it suddenly started freezing up at inopportune times. Not always at the same point, nor at the same web site. I tried Google Chrome on the … (read more)

After Firefox updated to 34.0, it suddenly started freezing up at inopportune times. Not always at the same point, nor at the same web site. I tried Google Chrome on the same sites Firefox would freeze and Chrome worked perfectly as did Internet Explorer 11. I also noted that it would only scroll part way then freeze, then scroll a bit more then freeze, so badly I could not view the page at http://www.dailymail.co.uk/news/article-2875544/How-escape-Alcatraz-Researchers-reveal-1962-escapees-presumed-dead-freedom.html. I tried this same page on Chrome and it worked perfectly. I did not have this problem prior to the latest update. Please also note that Firefox 34.0 may work fine for a day or so then start the freezing again. I tried Safe mode and could not get the freeze problem to duplicate. But like I said, sometimes it works fine then others not. I will try to remember to run Problem Step Recorder the next time it starts freezing. I also installed Troubleshooter as per below. I just tried the above page link and recorded it with Problem Step Recorder. It froze up loading but then started working again. Previously, it would show a Not Repsonding message in the top bar of Firefox. It did not this time.

Asked by wrgarrett 5 years ago

Answered by FredMcD 5 years ago

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Firefox 26 on OS X 10.9.1 still has huge memory usuage (leak) which leads to crash

Hi, The subject is sort of self explanatory but for the last few months (not sure exactly when) i have had regular Firefox crashes, it seems to happen when i'm out of mem… (read more)

Hi, The subject is sort of self explanatory but for the last few months (not sure exactly when) i have had regular Firefox crashes, it seems to happen when i'm out of memory and FF has used all the available RAM. I have a MBP with i7 and 8gig of RAM using the latest OSX 10.9.1 and latest FF 26. I always keep up to date with the software. Usually i have about 20 or so tabs open and go back and forth between these. I have googled and read allot on this topic and most people recommend starting in safe mode, without add-ons , creating clean profile etc and i have done these but slowly i get back into the same issue even after a clean profile.... It seems for every FF update the memory usage increases....back in the day FF was extremely fast and efficient. Or maybe latest FF just wants to remember so much and save just to much old information which leads to these ridiculous amount of memory usage, i tend to go over 3-4gig RAM after half a day alone before it crashes and all my tabs are lost which is extremely frustrating. Is there a way to limit the memory usage? Only helpful tips i have found so far that seems to remove allot of garbage from the cache and the footprint is going to about:memory and run the "minimize memory usage", this has been working great and so far after 2-3 hours its steady on 900meg (more or less) with 16 tabs open. Isnt this something FF needs to do regularly to get rid of old stuff ? i saw youtube and many other old stuff in the cache which i was not using and caused FF to go over 2 gig or so before i run this so why isnt this automated? as a user i shouldnt need to care about such thins really. I also used Safari for a few weeks with same amount of tabs and it never goes over 800-900 meg. I really hope you guys can explain and give me some tips as to how to limit the memory usage of FF and not the regular make a clean profile and generic tips. I really think the problem is FF and nothing else. I done extensive testing here and i'm using just a few add-ons Adblock plus All in one Gestures Swedish dictioanary Downloadhelper Screengrab Download Statusbar

Sorry if i sound irritated but having to lose my tabs daily and being forced to bookmark my tabs constantly just in case FF crashes has been bugging me for a while now and i'm on the verge to switch browser but frankly there is no other browser as good as FF (offering same amount of plugins/add-ons) so i badly want to use FF if possible.

If you need any more info let me know.

Cheers

Asked by vampyren 6 years ago

Answered by John99 6 years ago

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Firefox devouring 2 gis of RAM, context menu getting slow

Ive tried everything in firefox so far but its just no working for me i disabled addons manually to see whats gobbling up so much ram but nothing, i upgraded, downgraded … (read more)

Ive tried everything in firefox so far but its just no working for me

i disabled addons manually to see whats gobbling up so much ram but nothing, i upgraded, downgraded all the plugins and nothing either (the new flash plugin was giving me issues so now im on an older one btw, was still having issues with recent flash version so thats not it) i added addons that supposedly reduce ram usage but nothing

i enabled and disabled hardware acceleration but nothing either

i cleared the cache and everything that firefox can clear except the browsing history but nada

i used speedfox to try and possibly fix this annoyance but nothing at all

i updated, downgraded, and basically did everything possible with my computer's drivers but nothing either

is firefox just meant to be like this and to behave like an app that never releases its RAM afters its used? in task manager its showing me anywhere between 1.2GB or RAM being used or over 2GB's!! this isnt normal especially since i have only 4 light tabs open, all this and to add to it the context menu loading when i right click is slow as molasses

please, please, can someone just help me here? i added a log thingy that could possibly help, idk whats even going on here anymore from this, one day firefox was great and using no more than 1 gb in total with over 100 tabs open but now with just 4 after firefox has been open for a long time its devouring a quarter of my total RAM, for a browser thats a bit insane, especially since in the days i used to use Opera itd use no more than 800MB at worst

Asked by StaxOnRax 6 years ago

Answered by the-edmeister 6 years ago

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Javascript not working

When I visit this site:http://www.apolloarchive.com/apollo_gallery.html I can no longer see the image thumbnails when I click on the image IDs. I contacted the site ow… (read more)

When I visit this site:http://www.apolloarchive.com/apollo_gallery.html I can no longer see the image thumbnails when I click on the image IDs. I contacted the site owner, and he said it worked for FF on his computer, but I'm afraid my javascript isn't working here. I did everything, cleared the cookies, ran Safe Mode, checked options- though i may have goofed. And I'm almost sure javascript is enabled here. I have Win XP. I don't want to check another browser; if the problem is here than it needs fixing. I'm waiting more word from the site owner, but I tried everything he suggested. So what do I do? Do I download another Javascript?

Asked by den-arn 7 years ago

Answered by jscher2000 7 years ago

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Why isn't Downloadhelper working with Youtube?

I have been using the Downloadhelper add-on for years on my laptop with no problem. I noticed about three days ago it was no longer working with any Youtube videos. The… (read more)

I have been using the Downloadhelper add-on for years on my laptop with no problem. I noticed about three days ago it was no longer working with any Youtube videos. The rotating icon is still working, and when I click on it, it still gives me the file type choices for downloading. However, after I click my choice, the green arrow shows the downloading process, but comes up '0 bytes' for every type of video.

I am not having problems downloading videos from other sites that I've used before, just Youtube.

Also, I am able to use Downloadhelper with Youtube on my other computer without a problem.

Can you please help? Thanks.

Asked by bze2nlz 7 years ago

Answered by kobe 7 years ago

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Firefox 18.0.1 often freezes, at random times, since about 31 Jan 2013

2 Feb 2013 Concerns: Firefox 18.0.1 often freezes, at random times, since about 31 Jan 2013 I am using Mozilla Firefox 18.0.1, Windows Vista, PC, Desktop. My Mozilla Fi… (read more)

2 Feb 2013 Concerns: Firefox 18.0.1 often freezes, at random times, since about 31 Jan 2013 I am using Mozilla Firefox 18.0.1, Windows Vista, PC, Desktop. My Mozilla Firefox freezes since about 31 Jan 2013 at random times quite often, when I do see TV or videos, also with YouTube videos. It freezes especially when I do start TV or a Video, sometimes also it freezes when the video is running for some time. I do use Firefox mostly only for TV and videos, so else I do not see. Some days earlier (26 January 2013), I had installed the upgrade of the new Norton Internet Security 2013. The two Norton add-ons on for Firefox, I have both deactivated. I can get out of the freezing, when I do click to end the Internet connection. After I have waited for about 5 seconds, the Mozilla Firefox browser can be moved again with the cursor. After I click to close the Firefox, and wait for about 5 seconds, the freezing also does end. I did do two Windows restores, one to 1 week ago and the next to 2 weeks ago. After the restore, when I started Mozilla Firefox, it was at first Firefox 17. But to my very bad luck, Firefox started immediately to update to Firefox 18.0.1 I had seen this updating on Help – About Firefox. There were good times, when people could choose themselves which version of Firefox they wanted. After the restore, I had also downloaded the latest Adobe Flashplayer version (about version 11.5), but the freezes have remained the same. Is there a possility to prevent the automatic update of Firefox? So that I could choose which version of Firefox, I do want. When there is a serious bug in Firefox, I could nevertheless use Firefox instead of changing to the Internet Explorer. I know I myself am responsible to prevent hackers from entering my computer. I have read that 80% of users in Germany do not have any Internet Security against hackers at all. My Internet Explorer until now does not freeze.

Asked by Volker2 7 years ago

Answered by user633449 7 years ago

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Firefox 18.0 is too slow

Not really a question, more of a plea... Firefox 18.0 crawls on my machine. Not the browsing as such; that's only a little slower than 17.0.1 (still noticeable). I'm talk… (read more)

Not really a question, more of a plea...

Firefox 18.0 crawls on my machine. Not the browsing as such; that's only a little slower than 17.0.1 (still noticeable). I'm talking about opening and traversing menus and entering text in text fields on sites. I had to go back to 17.0.1 as it was just too annoying. This is on Linux Mint Debian Edition (Debian Testing), using the nl localized Firefox downloaded from the Mozilla site. Switching off extensions and/or using a new profile didn't help. If this doesn't get any better in following versions, I'll have to look for another browser when 17.0.1 becomes too old. Please don't make me do that. I've just tried Chrome and quite frankly, it's a bit of a joke...

Asked by grizzler 7 years ago

Answered by philipp 7 years ago

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After years of happily using Firefox, sudden, recurrent calamity

I've been primarily a Firefox user (with Chrome as back-up) for years, with only occasional, and minor, problems. I'm automatically updated to the latest version of Fire… (read more)

I've been primarily a Firefox user (with Chrome as back-up) for years, with only occasional, and minor, problems. I'm automatically updated to the latest version of Firefox.

So my browser life has been good--uneventful, even serene.

Until yesterday. Then Firefox suddenly stopped responding. Once, then twice, all together about five times yesterday, it would stop responding and I'd have to close the program and restart. And the pattern has repeated itself today. Sometimes when it's not responding I can still do things like open a new tab, but not download files or play a YouTube video--in fact there's a blank space where the video should be. Sometimes I can't even close Firefox in order to restart without turning off my computer.

Let me emphasize that nothing has changed in the manner of my Firefox use to possibly trigger all this.  I'm doing exactly what I always did, nothing more. 

My first awareness came when Windows notified me that Firefox had stopped responding and wanted me to click on "close program" in the dialog box and close Firefox, which I did. Windows said they would search for a solution, and let me know. At one point Mozilla came on the screen to announce a crash, and I filled out a crash report. Each time my first awareness of a problem comes when Windows appears in a little box and announces that Firefox has stopped responding. Soon after, the lack of responsiveness will become obvious to me in a variety of ways.

One notable point: if I restart Firefox everything will be fine for a while, and then, out of the blue, the unresponsiveness will recur.

I want to know why this is happening. Since my internet browsing pattern has not changed its nature, does the fault lie with this new version of Firefox? Or is there some malware that is responsible? I should emphasize that I've been using Chrome in the meantime and it has exhibited none of the problems of Firefox.

Actually, rather than my engaging in ignorant speculation, I'll just wait for analysis by the experts in this forum.

Asked by graviton37 6 years ago

Answered by graviton37 6 years ago

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Trouble opening Firefox 26.0 from Windows 7 taskbar.

I have Firefox pinned to the Windows 7 taskbar on the bottom of my screen. I use a desktop PC. Most of the time, when I click on the icon, it opens Firefox with no prob… (read more)

I have Firefox pinned to the Windows 7 taskbar on the bottom of my screen. I use a desktop PC. Most of the time, when I click on the icon, it opens Firefox with no problem. However, occasionally when I first turn my computer on and click on the Firefox icon on the taskbar, it gets highlighted but the little circle doesn't appear and the highlight fades away without opening the browser. When that happens, I can't even shut my computer off without pressing the button on the tower. That only ever happens the first time I open the browser in the morning, and it seems to be happening every couple of weeks. Any thoughts about what's going on? I just had a virus removal done, so that shouldn't be the problem.

Asked by Marcia 6 years ago

Answered by Moses 6 years ago

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Multiple problems since 22.0 update

Firefox updated itself yesterday. Before the update it had remembered my choice of different zoom levels for websites, including different zoom levels for different page… (read more)

Firefox updated itself yesterday. Before the update it had remembered my choice of different zoom levels for websites, including different zoom levels for different pages in websites. Now every page I go to in one website is changed when I either enlarge or decrease the text size on one page. It is annoying as hell to have to constantly change with CTRL/+ or /- every time on pages on a particular site. The larger size on all sites is annoying and I am constantly having to decrease the zoom level.

In order to be able to open a bookmark in a new window as I was able to in 21.0 I had to uncheck open new window in new tab instead. Why did 22.0 change my settings without asking? Now when I click a link in a site it always opens in a new window. Most annoying. I have to always right click to open in a new tab instead of new window. Never had a problem in 21.0.

The site for my TV listings no longer displays properly and is unusable in Firefox.

I want to go back to 21.0 if these bugs cannot be worked out.

Have poor eyesight and this new update has made working on the computer very difficult, totally frustrating, and much more time consuming. I have a 23" widescreen monitor set at 1920 X 1080 that properly displays all other software.

Please help.

Asked by goodwitch 7 years ago

Answered by cor-el 7 years ago

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continual bsod, what's happening

I thought I was (or still am) having a problem with Windows 10, but one tech said she didn't think so and I don't know if I will get a response. +++++++++++++++ Before … (read more)

I thought I was (or still am) having a problem with Windows 10, but one tech said she didn't think so and I don't know if I will get a response. +++++++++++++++ Before I go into great detail here, I'm going to state what happened and see if you had anything similar or it rings a bell.

BSOD - no code given. The error is always KERNEL_SECURITY_CHECK_FAILURE.

The past three incidents (last night and twice today) were when I was in outlook.com email and right clicked on a website.

 I can read other email and click other links, but when I click on THIS company, I get the BSOD.   Event viewer simultaneous errors are "Update Windows license and product key tokens failed with 0x80070005."
  No driver errors and I checked Driver Update. No malware or viruses (several scans).  I have an event viewer full of the same information, which I am happy to provide.

I did the May cumulative update on Saturday and subsequently had four BSOD shutdowns. I posted to Microsoft, as I did last month when their CU crashed my computer. I have had BSODs every days since Saturday. I tried reinstalling the updates and it crashed my computer again.

The website that keeps crashing ME is below. The third time that happened, I thought maybe it IS a FF issue, so even though I think it's unlikely, the Team here is fabulous! https://surveys.ipsosinteractive.com/surveys/?pid=S16007269&OSM=1&routerID=&id=1011535826&supplierID=1090&ci=EN-US&pac=1&sifid=160242380102US016&psid=01

(Additionally, I keep getting "Firefox Not Responding" on 46.0.1, so I uninstalled and did a manual install a couple of hours ago. Unfortunately, within a minute of the new install, I had three consecutive "Firefox is not responding" messages. )

Thank you.

Asked by CiaoBella1 4 years ago

Answered by jscher2000 4 years ago

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Performance Regression: After update to FireFox 18 permanent high CPU load

After the last update FireFox started to continuously eat a whole CPU on my 2-core laptop. My usage pattern (regarding browsed sites and/or activated plugins) has not cha… (read more)

After the last update FireFox started to continuously eat a whole CPU on my 2-core laptop. My usage pattern (regarding browsed sites and/or activated plugins) has not changed, but I must confess that I'm a heavy user of plugins.

I suspect the problem may arise from a changed performance behaviour of a plugin due to the new JS engine of FF18, but how can I easily trace this problem further down. I.e. is there a way to inspect the collected performance data of firefox (activated)?

Asked by frucade 7 years ago

Answered by AlanMintaka 7 years ago

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Fckeditor stopped working after upgrade to Firefox 17.0

Since updating Firefox to the latest version (17.0), the fckeditor has stopped working on my website. It will open but there are no icons and I cannot type anything. If… (read more)

Since updating Firefox to the latest version (17.0), the fckeditor has stopped working on my website. It will open but there are no icons and I cannot type anything. If there was text there before, it doesn't show up when opening the fckeditor.

It works fine in Internet Explorer and was working earlier today in Firefox before I upgraded Firefox.

Hoping somebody can help.

Asked by LyndenM 7 years ago

Answered by gerv 7 years ago

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Firefox 59 broke everything. Pages not loading correctly.

IT WORKED BEFORE! lol. Ever since I upgraded to firefox 59, everything is broken. Even the new tab page won't load graphics. I can sometimes get them to appear on mouse … (read more)

IT WORKED BEFORE! lol.

Ever since I upgraded to firefox 59, everything is broken. Even the new tab page won't load graphics. I can sometimes get them to appear on mouse over. Sometimes pages load semi-normally, then I restart browser and they bork again. Even google.com won't load, same with google search results. Facebook is a mess. Everything is a mess. Help. :(

Asked by St.FoxsFire 2 years ago

Answered by philipp 2 years ago