Showing questions tagged: اعرض كل الأسئلة
  • المُؤرشفة

Video playback not working

For a few days now, I have not been able to play videos. I get this message in the video screen: "If playback doesn’t begin shortly, try restarting your device." When I o… (read more)

For a few days now, I have not been able to play videos. I get this message in the video screen: "If playback doesn’t begin shortly, try restarting your device." When I opened Firefox in Troubleshooting mode, the video played OK and then when I stopped Troubleshooting mode the videos continued to play OK. However, on the next day the problem reappears. What's going on? Thanks in anticipation, Frank

Asked by callfrankplumber 8 months ago

Last reply by Dropa 8 months ago

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[ENG] Expressing Gratitude toward all the firefox inc family

Hello my dear friends, Hello my beloved family, Hello Everyone, This is the first time reaching your support because i never had any issue with any of your products ( I m… (read more)

Hello my dear friends, Hello my beloved family, Hello Everyone,

This is the first time reaching your support because i never had any issue with any of your products ( I mainly use firefox as a browser for pc(ubuntu) but also on android devices).

I am writing you this email to express my gratitude and happiness for being a faithfull user since your debut(at least since when i had internet and a pc in the old days :D)

I really loved your professional attitude. I really learned alot from YOU. I really love you.

Plz continue your greate ACTIONS( at least this is what i think) and don't let the giants of internet ( i won't name any company so they don't sue me hhhh) try to confuse use or steal your faith in the "STRONG COMMUNITY".

YOU KNOW WHY BECAUSE ALL THESE giants BETRAYED MY EXPECTATIONS (at least the major ones that i know) BUT ONLY ONLY ONLY ONE PRODUCT NEVER BETRAYED MY EXPECTATIONS !!!

===============================================================

THIS PRODUCT IS "FIREFOX BROWSER" (i swear to god to all gods in all languages that this is TRUE at least for me :D)

Really love YOU ALL. Your Sincerally. Your thankfully. Your Brother.

Best REGARDS Ibrahim BEDOUI (TN)

Asked by brahimbedoui 8 months ago

Last reply by Paul 8 months ago

  • المُؤرشفة

Firefox will not stay in a light theme.

I don't want a dark theme and have tried numerous times to change it to a light theme. Within a min. Firefox returns to a default dark theme without me touching anything.… (read more)

I don't want a dark theme and have tried numerous times to change it to a light theme. Within a min. Firefox returns to a default dark theme without me touching anything. Is there something that I am missing or is this newer browser in need of repair? This is getting old, I have used Firefox for years, never had a problem with kind of issue before. Thanks

Asked by garmbell 8 months ago

Last reply by cor-el 8 months ago

  • المُؤرشفة

Under Extensions in Developers Edition, the Customize Theme option loads a blank page.

I have just installed the developer edition of Firefox and on the screen where I can install extensions/themes/add-ons, there is a link to create a custom theme. https://… (read more)

I have just installed the developer edition of Firefox and on the screen where I can install extensions/themes/add-ons, there is a link to create a custom theme. https://color.firefox.com/?utm_source=firefox-browser&utm_medium=firefox-browser&utm_content=theme-footer-link

It loads a blank page and nothing else.

Asked by Jase 8 months ago

Last reply by cor-el 8 months ago

  • المُؤرشفة

Can't drag and drop attachments in outlook webmail anymore

Using Outlook Webmail on Firefox, I used to be able to drag attachments to my outgoing email to attach them. Now when I drag an attachment, I get a no symbol. This just s… (read more)

Using Outlook Webmail on Firefox, I used to be able to drag attachments to my outgoing email to attach them. Now when I drag an attachment, I get a no symbol. This just started last week. I thought it might have been a new protocol with webmail, however I tested this on Chrome and dragging and dropping attachments to webmail still works there. Any idea why this started and how to fix it?

Asked by jjsalasstanford 8 months ago

Last reply by rickyhelvey 8 months ago

  • المُؤرشفة

Drag & Drop Attachments Explorer to Outlook 365 Web App

Hello, As of this morning I am no longer able to drag files from explorer and drop them into an email to add as attachment. Drag & drop functions just fine on Gmail … (read more)

Hello,

As of this morning I am no longer able to drag files from explorer and drop them into an email to add as attachment. Drag & drop functions just fine on Gmail on Firefox as well as Gmail & Outlook 365 on Chrome. Any help is appreciated.

Asked by rickyhelvey 8 months ago

Last reply by jscher2000 - Support Volunteer 7 months ago

  • المُؤرشفة

Firefox keep crashing every day without reason at any moment

From the last weeks, I have some issues with my Firefox. I have tabs crash with "oops, the tab crashed.." (like my screen but it's in french). If I let a video or a stre… (read more)

From the last weeks, I have some issues with my Firefox. I have tabs crash with "oops, the tab crashed.." (like my screen but it's in french). If I let a video or a stream for example after 10 or 40minutes I can have this kind of crash.

Do you have any idea of the origins of this problem ? Thanks !

Asked by fasquelo 8 months ago

Last reply by FredMcD 8 months ago

  • المُؤرشفة

continual problems loading firefox browser

For the last two days and multiple times loading the firefox browser, it has taken about five minutes for the browser to load on our Dell Inspiron desktop, running Window… (read more)

For the last two days and multiple times loading the firefox browser, it has taken about five minutes for the browser to load on our Dell Inspiron desktop, running Windows 11. Nothing happens for about one minute, then the spinning blue circle appears, then firefox starts to load, then the screen goes back to the desktop, then a black screen appears, then some white rectangles start to appear across the top of the screen, then the screen goes back to desktop, then back to the black and white top-of-browser window that is still trying to load, and then finally after the five minutes, our home page loads. However, clicking on a bookmarked website, or typing in a website in the address bar results in a 2-3 minute wait for that site to load. And this happens time after time with the computer still on, and also startup after startup. If this should continue for a few more days, we will start using Google Chrome or Microsoft Edge, and also cancel our subscription to Mozilla VPN. This cannot continue!

Asked by chezmich 8 months ago

Last reply by FredMcD 8 months ago

  • المُؤرشفة

Firefox sessions

My firefox sometimes open tabs as it was before but sometimes it opens new session or session I had about month ago. That session even have my month back history,but not… (read more)

My firefox sometimes open tabs as it was before but sometimes it opens new session or session I had about month ago. That session even have my month back history,but not actual. Sync have no affect at all

Asked by artem_klesov 8 months ago

Last reply by FredMcD 8 months ago

  • المُؤرشفة

Slow Browser

My Firefox has become unusable. It takes more than 5 minutes to load first data transfer "transferring data from assetts.adobedtm.com... for my bank. Next another 5 minut… (read more)

My Firefox has become unusable. It takes more than 5 minutes to load first data transfer "transferring data from assetts.adobedtm.com... for my bank. Next another 5 minutes for next lead to google. Only some web sites have this issue. I have problems with AT&T & PayPal, but not Chase or with the actual Firefox browser loading. I have turned off my anti virus software with no difference. I have turned off my VPN with no difference. Not a Tech.

Asked by Iain Littlejohn 8 months ago

Last reply by FredMcD 8 months ago

  • المُؤرشفة

Downloaded PDFs are being instantly saved contrary to settings

Lately Firefox is instantly saving a copy of downloaded PDFs when it's set to "always ask" for for PDFs. In fact it does both, it saves the file and "always asks". How … (read more)

Lately Firefox is instantly saving a copy of downloaded PDFs when it's set to "always ask" for for PDFs. In fact it does both, it saves the file and "always asks". How do I get it to follow the settings?

Asked by me228 8 months ago

Last reply by jscher2000 - Support Volunteer 7 months ago

  • المُؤرشفة

Lost all my passwords/bookmarks etc from firefox sync service

Hello. I've reinstall today my OS and re-sync into firefox (ofc reset password before because i also forgot that) and after login and sync there is no my saved "profile".… (read more)

Hello. I've reinstall today my OS and re-sync into firefox (ofc reset password before because i also forgot that) and after login and sync there is no my saved "profile". There is some option to restore ? I dont have acess to files before reinstalling OS.

Please help if u can.

Regards

Asked by shaylospl 8 months ago

Last reply by FredMcD 8 months ago

  • المُؤرشفة

Add ons not loading at the bar at the top

Hello I want to use my extensions but I cant access them. Usually they appear at the bar at the top of the browser, but as of recently I can't use my Add-ons. If you look… (read more)

Hello I want to use my extensions but I cant access them. Usually they appear at the bar at the top of the browser, but as of recently I can't use my Add-ons. If you look at the image I shared you will see where the Add-ons should be. Any help is appreciated. Thank you.


                                                                        -Bob Door

Asked by Bob Door 8 months ago

Last reply by FredMcD 8 months ago

  • المُؤرشفة

AdFender no longer blocks ads since I installed Firefox version 99.0

AdFender no longer blocks ads since I installed Firefox version 99.0. My copy of AdFender is not an add on. Three years ado, I installed AdFender as a stand alone progr… (read more)

AdFender no longer blocks ads since I installed Firefox version 99.0. My copy of AdFender is not an add on. Three years ado, I installed AdFender as a stand alone program and let AdFender link to my browser when I open my browser. Up to now, updates to Firefox have not affected this arrangement.

I still have Explorer 11 installed and AdFender is still working correctly when I use Explorer as my browser.

Asked by Raymond DiFrpnzo 8 months ago

Last reply by FredMcD 8 months ago

  • المُؤرشفة

forgot password

on the security tab in my account profile it show the user name and password. however the password is not shown, it has a bunch of dots. I need to know what the password… (read more)

on the security tab in my account profile it show the user name and password. however the password is not shown, it has a bunch of dots. I need to know what the password is how can I have it shown by removing the dots. don't want to change password and lose all my other logins.

Asked by vany.wells 8 months ago

Last reply by Dropa 8 months ago