Showing questions tagged: اعرض كل الأسئلة
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Cannot log into Chase account

I am on FF 81.0.1, running on Windows 10. I just starting using Firefox on here to replace Chrome (which was a huge memory hog). Most websites I logged into on Chrome, I … (read more)

I am on FF 81.0.1, running on Windows 10. I just starting using Firefox on here to replace Chrome (which was a huge memory hog).

Most websites I logged into on Chrome, I can log into via Firefox. But not chase.com. I get their main splash page just fine. I enter my credentials. Then I get the first screen shot you see here - a greyed-out sort of blank screen with one untitled blue button. If I either go back a screen, or click the mystery button, I get the second screen - log in prompt with an exclamation point but no words or help.

I can log in just fine on Chrome, and also can log in on Firefox Android on my phone. Just not FF on Windows.

Things I have done: Added chase.com to the exceptions for pop-ups as well as security, cleared all cookies and temp site data for chase, restarted browser. None worked.

Any advice? I appreciate the help!

Asked by cassidy.mt 9 months ago

Last reply by cor-el 9 months ago

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Any new website entered in the address bar doesnt load and tabs become unclickable

After the recent update 81.0.1 (32-bit), I have started facing an issue where after every few minutes of browsing, all my tabs become unclickable and hitting enter on the… (read more)

After the recent update 81.0.1 (32-bit), I have started facing an issue where after every few minutes of browsing, all my tabs become unclickable and hitting enter on the address bar shows its loading but the website never loads. Trying to close firefox using the close button also doesnt work and I have to open task manager to kill the process and then start firefox again.

Asked by Ayush Pratap Singh 9 months ago

Last reply by Ayush Pratap Singh 9 months ago

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Firefox Browser crashes

The browser crashes about every two or three days. I have enabled all four boxes in preferences (Priv & Sec settings) but the crash reporter does not appear. Is there… (read more)

The browser crashes about every two or three days. I have enabled all four boxes in preferences (Priv & Sec settings) but the crash reporter does not appear. Is there anywhere in the Fedora Linux system where I can get some info about why this keep happening?

Asked by scm999 8 months ago

Answered by scm999 7 months ago

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tabs below address bar - an ongoing problem not fixed !!!

Ever since IE changed to tabs on top firefox coders followed like mindless automatons without any regard to/for Mozilla community and users. We are sick and tired of bein… (read more)

Ever since IE changed to tabs on top firefox coders followed like mindless automatons without any regard to/for Mozilla community and users. We are sick and tired of being ignored. We want/need tabs bellow address bar. Now, tell us how to simply get tabs below address bar or tell the coders to provide us with the option. And, we don’t care about any excuses as previously provided or outright ignored by them.

Asked by g7777 10 months ago

Answered by cor-el 10 months ago

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Main Facebook page not loading properly, but login page works and it does work in incognito mode.

Hi, upon waking up this morning, found out my facebook is not loading properly. Did try clearing the cache and still issue persist. The login page works fine, but when lo… (read more)

Hi, upon waking up this morning, found out my facebook is not loading properly. Did try clearing the cache and still issue persist. The login page works fine, but when logged in, its just plain blank. Did try logging in on incognito mode and it works as it should be. Can anyone help?

Asked by verserkis 9 months ago

Last reply by jscher2000 4 months ago

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Specific webpage not displaying in Firefox 81.0, and auto update without permission

I just noticed a weird problem. First, I had my browser set to tell me about updates but let me decide. However, today when I went to my credit card account, the page … (read more)

I just noticed a weird problem. First, I had my browser set to tell me about updates but let me decide. However, today when I went to my credit card account, the page would not display properly. In checking the situation I found that I had Firefox 81.0 installed. However, I keep a record of all updates, and the last one I made manually was to 78.0.2 on 7/9/2020. Somehow the setting to do updates automatically was changed. Apparently, I was updated to 81.0 and perhaps other versions without my knowledge. So I don't know when this last update was made.

The problem occurs when I go to chase.com to enter my account. The basic Chase page shows fine. However, when I enter my login credentials, it takes me to a page where I see only a white screen with a blue bar. (see image attached) The rest of the information on that page is missing. I tried disabling all my plugins, and it makes no difference. I called Chase support, and they said they have no known issues on their site. I tried uninstalling 81.0 and reinstalling 78.0.2. However, when I started it, it reported that the profile format had changed, so I could not use that old version without starting over. My profile must have been updated with one of the background updates. I upgraded again to 81.0. All the other financial sites I have tried, and every other website so far, works fine. There seems to be something about the Chase account pages and Firefox 81.0. I know that I accessed these pages over the weekend with no problem, so the update must have occurred after that. The site works fine in Chrome, but I prefer Firefox.

I am concerned both about the automatic updating without my permission, and the seeming display problem with the chase pages and Firefox 81.0. Any help will be appreciated. Thanks.

Asked by Mark Lang 9 months ago

Answered by Mark Lang 9 months ago

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Error when downloading some files: "Could not be saved because the source file could not be read"

Hi everyone; today I got this error: "Could not be saved because the source file could not be read" when I tried to save a zip archive and it happens also with some video… (read more)

Hi everyone; today I got this error: "Could not be saved because the source file could not be read" when I tried to save a zip archive and it happens also with some video files, not with pdfs, photos, excels and docxs. I can download those files from edge with no problem. The problem seems to be associated with my wifi connection because if I try with android hotspot it works. Also my other pc connected to the same wifi and running firefox with windows 10 does not have that problem. I tried rebooting firefox, uninstalling and reinstalling it, installed nightly, did a windows recovery to yesterday, but the problem persist. This morning, before I noticed the problem I used dns jumper to change my dns from google one to opendns but changing again or setting default values doesn't solve.

Asked by Martino 9 months ago

Last reply by Martino 9 months ago

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Firefox Refresh

I foolishly clicked on Refresh and when it was done I had lost all bookmarks and history. I am at my wits' end trying to get back to where I was and will never do that a… (read more)

I foolishly clicked on Refresh and when it was done I had lost all bookmarks and history. I am at my wits' end trying to get back to where I was and will never do that again. Considering I am 80 years old I know for a fact there are probably a lot of things I won't be doing again but I would like to just go back to where I was. I am no longer able to get into Facebook which isn't going to cause the Earth to spin off its axis but I have several friends I really enjoy staying in touch with and it isn't possible to even enter FB now. I have tried everything, read all directions, followed all orders, jumped through all hoops (great Kodak moment for those of you with cameras) and I have failed.

I know that someone here, probably many of you, are more knowledgeable with the way this works and I would just enjoy being able to contact these two friends and get their emails, the FB connection isn't all that important. Now my question is and feel free to laugh but could this Refresh have caused some glitch in the innards of something or other that would cause this problem?

If any of you could help out a senior here I would be most appreciative.

Thank you for even reading my whining and begging plea.

Gail

Asked by naturepreserve4 10 months ago

Answered by jscher2000 10 months ago

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Tab crashes whenever I attempt to log into eBay

Every time I try to log into my eBay account, I get the following message, "Gah. Your tab just crashed." This has been happening on the last several versions of Firefox, … (read more)

Every time I try to log into my eBay account, I get the following message, "Gah. Your tab just crashed." This has been happening on the last several versions of Firefox, going back at least six months. I have no problem logging in when using Chrome or Safari, but overall I don't like either of those browsers nearly as much as Firefox. PLEASE PLEASE PLEASE help me figure out why this is happening and let me know how it can be fixed!

Asked by AustinPowers007 9 months ago

Last reply by AustinPowers007 9 months ago

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Problème d'importation des bookmarks en html

Hello. After a reinstallation of W10, I imported in Firefox the file "bookmarks.html" that I saved before this installation. Usually it works very well, but this time, th… (read more)

Hello. After a reinstallation of W10, I imported in Firefox the file "bookmarks.html" that I saved before this installation. Usually it works very well, but this time, there are no more bookmarks in my menu after the import than before ! It looks as there was nothing in my file Bookmarks.html, however I am sure that this file is complete because I verified it in Excel (.csv). What happens ?... Thank you by advance to the community ! Patrick

Asked by patmaub 9 months ago

Last reply by patmaub 9 months ago

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Control of print margins

When I try to print a document, including from your frequent questions site, the right and left margins are equal to 1 3/4 inches even though on the web site the margins … (read more)

When I try to print a document, including from your frequent questions site, the right and left margins are equal to 1 3/4 inches even though on the web site the margins are set at .5 inches. I have tinkered with all the available options but no matter what I do the result is 1 3/4 inch right and left margins.

This also happens when I try to print a document from Vanguard's message center.

How do I resolve this matter

John V.

Asked by johnand.margie 9 months ago

Last reply by johnand.margie 9 months ago

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Since latest windows update pages load at an extremely slow pace

Hi! As the title states, since the latest windows update (am now on 19041.508), anytime I go on a webpage on Firefox it's extremely slow to load, however once loaded the … (read more)

Hi! As the title states, since the latest windows update (am now on 19041.508), anytime I go on a webpage on Firefox it's extremely slow to load, however once loaded the page is as fast as it should be!

I don't have any antivirus other than windows defender, and disabling it/the windows firewall doesn't fix the issue, so it doesn't seem to be linked to that either, on the online forums such as this one I found it was also common to have issues caused by hardware acceleration, playing with that setting does not help either.

Another friend of mine has the same issue as me since the last update, so I'm assuming it's not something unique to my situation, is this a known issue for which a fix is available? Searching for one has yielded only outdated results.

Thanks a lot!

Asked by antoine.rincent 9 months ago

Answered by antoine.rincent 9 months ago

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Logins and passwords still not saved

For some strange reason Firefox is not logging me into my favorite websites automatically any more. I have to manually log in every time. The websites' login pages are au… (read more)

For some strange reason Firefox is not logging me into my favorite websites automatically any more. I have to manually log in every time. The websites' login pages are automatically filled when I move the cursor to the Username and Password fields, but I still have to click Log In. As soon as I log out and log in I am asked to "Sign In" again. I tried manually adding a website to the "Saved Logins" but that did not help. Using Windows 10 64bit.

Asked by steenwinther 9 months ago

Last reply by steen.winther 8 months ago

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Shrink-to-fit for printing does not work in Firefox 82.0.2

"Shrink page to fit paper size" does not work printing .pdf files ("Letter" 8-1/2 x 11 paper, or any other size). In the document I am trying to print, only the upper 3… (read more)

"Shrink page to fit paper size" does not work printing .pdf files ("Letter" 8-1/2 x 11 paper, or any other size). In the document I am trying to print, only the upper 3/4 of page is printed on full paper page (remainder does not carry over to next page). Width is correct. Full page will print if 80% reduction is chosen, but reduction is not in same proportion as paper page. Windows 7. Firefox 82.0.2. Read numerous articles and posts. Nothing works. Printer is Brother HL-2270DW connected via USB. Using about:config > print :

    print.printer_HL-2270DW_USB.print_paper_data    The value is "1"  
    print.printer_HL-2270DW_USB.print_shrink_to_fit     The value is "true"  
    scaling is .8  (tired 1.0 without success)

All other "print" keys are as described in numerous Google items on this topic. Right now I can only save the document as a .pdf, and then open in in Adobe DC that is installed on same computer. Document prints correctly. This is a pain. I read in one Google post that starting with version around 55 Firefox no longer uses Adobe plug-in for pdf files, but switched to its own plug-in - it is clumsy, and as in this situation it does not work. PLEASE go back to using Adobe plug-in.

Asked by hcole-pe 8 months ago

Last reply by jscher2000 8 months ago

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firefox showing playing media next to windows volume meter

just yesterday i noticed that when i had any audio playing in firefox, the title shows up next to the volume meter when adjusting my computer's volume with keyboard keys.… (read more)

just yesterday i noticed that when i had any audio playing in firefox, the title shows up next to the volume meter when adjusting my computer's volume with keyboard keys. spotify used to do this when i used to use it and it was a pain to disable it. how do i disable it in firefox

Asked by muskratwaltz 11 months ago

Answered by TyDraniu 11 months ago

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Media control bug

Firefox 81, media control function has a bug. All the sites that I use work with it normally. Except VK. Controlling functions like pause, prev or next are working ok. Bu… (read more)

Firefox 81, media control function has a bug. All the sites that I use work with it normally. Except VK. Controlling functions like pause, prev or next are working ok. But system media pad always shows title and cover only of the very first track has been played.

Asked by 1ector 10 months ago

Last reply by jscher2000 10 months ago

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Refresh FireFox deleted everything.

Firefox refresh deleted everything, I don't have my browser history nor bookmarks and saved passwords, why did guys lie and vague recommend something that would delete ev… (read more)

Firefox refresh deleted everything, I don't have my browser history nor bookmarks and saved passwords, why did guys lie and vague recommend something that would delete everything just cause internet was slow without warning? It even said it would keep the history and bookmarks so that's another lie. And I can't get my old data back in my profile, so I want to know the phone number for firefox customer service or tell me in clear layman terms how to get my browser history back in firefox.

Asked by jonathancrichlow9 10 months ago

Last reply by cor-el 10 months ago